Beloved Playa Mujeres

Recent Reviews: 9479

• User:suzanneg646

  Trip type: Couples

  Relaxing Couple's Getaway

  04 Jun 2026

  We spent 4 wonderfully relaxing days at Beloved Playa Mujeres at the end of May. It was our first time staying at the resort. Beloved is a small, quiet, elegant couples-only beachfront resort located north of Cancun in the gated resort/ residential area of Playa Mujeres. There are several resorts in the area, but Beloved is the only boutique-sized resort that caters to couples only. We loved it for that reason; there were no crowds, no foam parties, and no loud, fall-down drunk guests. Most couples there were either on their honeymoon, celebrating an anniversary or birthday, or just enjoying the relaxed, quiet atmosphere of the resort and each other's company. The resort offered us free transportation to and from the airport from Seasons Transportation, which we gladly accepted. We let them know that we were not actually arriving from the airport, but from another hotel in Cancun where we spent the first week of our trip, and they said that was not a problem. They picked us up at checkout from our first hotel and brought us to Beloved, and at the end of our stay they brought us from Beloved to the airport. Everything went seamlessly with the transport on both ends.When we arrived at Beloved, Christian brought us inside and told us we were about to be spoiled, and he was right! He made us a welcome drink: smoked rosemary infused Champagne glasses with a delicious cocktail of Mezcal and pureed berries. It was fantastic! Mex then arrived to bring us and our luggage up to our room. Mex showed us everything in our suite and made sure we understood the modernized light controls. There was a chilled bottle of Champagne and a tray of whole fruits waiting for us in our living room. We stayed in an ocean-view terrace suite, and were given Room 341, which was a rooftop suite with a plunge pool and a wrap-around terrace with a covered daybed looking out to the ocean on one side, and another uncovered daybed on the other side along with a café table and two chairs. The room itself was beautiful and extremely spacious, with a king size bed in the bedroom, a separate living room, and a huge shower, bathroom with 2 vanity areas, and large dressing area. There was also a bar area with fridge and full-size bottles of alcohol, and a Nespresso machine. The fridge was stocked with waters, sodas, beer, and snacks. The suite and terrace were huge, and we kept thinking it must have been the nicest room at the hotel. Our rooftop views were amazing, and we loved watching the sunrises in the morning and having an evening dip in our pool before bed. Little bites and treats were also brought up to the room late every afternoon from the chef, which was a nice surprise. Beloved is an all-inclusive, so we ate all our meals on site. The food at Beloved is about on par with other all-inclusives we've stayed at in Mexico. Favorite dishes we enjoyed were the tacos from the on-site taco truck, Bocadita; the coffees and macarons from the little coffee shop Caffeto; the Shrimp Salad from Le Bisou; and the Fried Lamb, Seafood Risotto, and the mussels appetizer from La Trattoria. We didn't try anything from the beach food menu.Mornings on the beach, Denise the Beach Concierge welcomed us warmly and set up a daybed for us with plenty of beach towels and cold bottles of water. She was so kind and friendly every morning, making sure we were comfortable and had everything we needed.The beach at Beloved was lovely with no sargassum, and gentle waves close to the shore. There was a lifeguard present. The sand was like cool soft powder despite the heat, so you could walk barefoot without burning the bottoms of your feet, which isn't the case on a lot of beaches in the Caribbean! We loved spending the mornings and early afternoons on the beach here, reading our books, taking dips, enjoying a cocktail, then heading back to the room to cool off, shower, and rest before heading out to dinner.After dinner each night, there was "chill out" music in the outside courtyard area with a performer on saxophone or violin. Couples gathered on the couches there to enjoy the music, the soft evening breezes, and a nightcap. Very relaxing!Everyone who took care of us at Beloved was so kind and professional, it was a pleasure to interact with them all. Thanks to everyone we encountered during our stay, especially Christian, Mex, Elvis, Denise, and all the servers in Beloved's restaurants, I'm sorry I can't remember all your names! Everyone was wonderful. We are very glad we tried Beloved this year and will definitely be returning. The Excellence Collection, Guest Services / Front Office at Beloved Playa Mujeres - Couples Only All Inclusive, responded to this review Dear guest,First and foremost, we would like to thank you for your recent stay at Beloved Playa Mujeres and for taking the time to share your opinion with other travelers.Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. We really appreciate your detailed feedback. It means so much when it comes from our guests. At Beloved Playa Mujeres, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction, in order to have happy clients with kind words for our work.We appreciate all your comments that will certainly encourage other readers to stay with us. We look forward to welcoming you back in a heartbeat. Please, receive our warmest regards from The Excellence Collection.

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• User:Tarver303

  Trip type: Couples

  Some Issues

  04 Jun 2026

  I wanted to share some thoughts on the beloved after coming here for our 6 or seventh time. The property always hits our mark and we love it but I noticed a couple of things that I thought needed to be addressed.First, it is in the need of an upgrade. The rooms are starting to look dated and need to be spruced up. Our room the ceiling fan didn't work and things were just dated. In the Beloved's defense I think they realized this and have renovated some of the rooms in the main buildings, but we didn't get to see those.The second has to do with the food service. Excellence is making all restaurants across each property to have the same menu. For example, the lobster house has the same menu at the coral, EPM, ERC and El Mar (Beloved). Oregano has the same menu at all of these as well (la isla at beloved). Which is fine but the beloved is small and each of the new menus only has about 5 entree choices of which half or maybe more than half are fish dishes (which my wife doesn't eat) so that leaves maybe 1 or 2 entree choices. This becomes a problem at the beloved because we tend to stay 9 nights and with only 4 restaurants we will have to eat at restaurants multiple times so we may have to eat the same entree twice during our stay which is not desirable. At the bigger resorts there are 8-10 restaurants so there are more choices. I would like to see the beloved add a few entrees to each menu, so the food doesn't become boring. Because if the food becomes boring then we either have to cut our stay to fewer days or not go at all.Another issue with the food service is getting something small for lunch. Because the menus are consistent throughout the properties each restaurant at the Beloved has full entrees for lunch so if you eat lunch at one of these places you really aren't hungry for dinner. I would like to see an addition to the menu where you can get a burger or slice of pizza or a quesadilla something small. Beloved does have a taco wagon where you get some of the best tacos ever, but at the same time after consecutive days you just want something different. They also have a pool side menu with just these things on it, but I don't want to have to eat at pool chair or on the beach in a chair. It is nice to be able to go to a restaurant sit have a glass of water and a small bite. The bigger resorts have las olas to accommodate this. I think the beloved needs to add small plate items to their restaurant menus.These are showstoppers yet, but I just feel the need to point these out because I have found that Excellence does listen to concerns.It is one of the best properties and you will have a good time. We always do and we love it. The Excellence Collection, Guest Services / Front Office at Beloved Playa Mujeres - Couples Only All Inclusive, responded to this review Dear guest,First of all, we would like to thank you for your recent stay at Beloved Playa Mujeres and for taking the time to share this review with the TripAdvisor community.We are pleased to hear from you that overall, you had such a great time with us and we were able to meet your expectations. Your feedback is very important to us because it allows us to find out the services our lovely guests enjoy the most and the least.We can assure you that every constructive feedback you have shared with us has been taken very seriously by our team in order to keep standards, expected by our guests on the highest level, ensuring your satisfaction in order to work accordingly.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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• User:scottlu97

  Trip type:

  Incredible and Relaxing Resort Experience

  01 Jun 2026

  I visited Beloved with my partner and we had an absolutely amazing time. The lengths the staff go to create a relaxing experience, as well as to quality of service and food especially stood out to us. Beloved is by far the best resort experience we have ever had the pleasure to stay at, and we plan to be back! The Excellence Collection, Guest Services / Front Office at Beloved Playa Mujeres - Couples Only All Inclusive, responded to this review Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres to vacation and for taking the time to write and share your opinion with other travelers.We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We look forward to welcoming you back soon and have another opportunity to pamper you with our attentive service creating another unforgettable experience. Please, receive our warmest regards from The Excellence Collection.

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• User:MWH0508

  Trip type:

  Birthday in Two Story Castia

  01 Jun 2026

  Fantastic and quiet. Great for non-party couples. Skews a little older ages. Good food. Nice beach. Room service was really nice. Service and employees were all really great. I would come again for an important anniversary or celebration. The Excellence Collection, Guest Services / Front Office at Beloved Playa Mujeres - Couples Only All Inclusive, responded to this review Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as host of your birthday getaway and for taking the time to share this review with the TripAdvisor community. It is our pleasure to know that our colleagues, property and amenities exceeded your expectations, making you feel relaxed and pampered all the time. At The Excellence Collection, we strive to make every stay, as close to perfection as possible and we will continue working hard in this direction to provide the best vacation experience ever.We look forward to welcoming you back soon for another getaway. We will be pleased to make you another wondrous adventure time. Please, receive our warmest regards from The Excellence Collection.

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• User:Gina H

  Trip type:

  Gina Holcombe

  31 May 2026

  AMAZING experience! Would recommend to anyone! The food and rooms were excellent and the staff were so helpful and friendly. The Excellence Collection, Guest Services / Front Office at Beloved Playa Mujeres - Couples Only All Inclusive, responded to this review Dear guest,First and foremost, we would like to thank you for choosing Beloved Playa Mujeres as your vacation destination and for taking the time to write and share your feedback with other travelers.We are very pleased to know that our colleagues and amenities were able to make your stay a relaxing and memorable experience due to the excellent service provided. They are very passionate about their job and they do all their best. It is also lovely to read that the food you encountered at any restaurant was great. As a luxurious all-inclusive resort, we personalize our service and cuisine to suit the different tastes and preferences of all our guests.We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. Please, receive our warmest regards from The Excellence Collection.

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