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Canopy By Hilton Cancun La Isla

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Canopy By Hilton Cancun La Isla

locationZona Hotelera, Cancun (and vicinity)

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About Canopy By Hilton Cancun La IslaAbout Canopy By Hilton Cancun La Isla

Location

This hotel is located in Cancun, about 11 km from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities and a lift. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, 24-hour room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests who wish to explore the surrounding area by bike will appreciate the bicycle hire service. Bicycle storage is also available. Complimentary newspapers are available.

Rooms

Most units have a sea view. Rooms have a queen-size bed or a king-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. A trouser press is provided for guests' convenience. A telephone, satellite television and WiFi are provided as well. A hairdryer and a telephone are provided in the bathrooms, which include a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

Sport

The outdoor pool complex provides invigorating refreshment. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Comfortable sun loungers are available on the terrace. For guests who wish to keep active, cycling/mountain biking and golf are available. Sport and leisure facilities at the hotel include a gym and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, massage treatments and a solarium. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a dance club, a casino and a nightclub.

Meals

Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet and lunch offer culinary delights every day. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options. Alcoholic beverages are available.

Amenities at Canopy By Hilton Cancun La Isla Amenities at Canopy By Hilton Cancun La Isla

  • Facilities

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      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

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      Café

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      Car Park

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      Casino

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      CleanStay (Hilton)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Cycling/Mountain Biking

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      Golf

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      Gym

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Sauna

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      Sun loungers

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      Sun terrace

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      Tanning Studio/Solarium

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1471

Very Good

116

Average

64

Poor

31

Terrible

57

Recent Reviews: 1739

  • User:Calvin W

    Trip type: Solo travel

    Wonderful Experiencez

    rating12 Jun 2026

    Really good massage. Probably the best I’ve ever had. I highly Recommend Lidia for your next massage.

  • User:Morgan M

    Trip type: Couples

    Wonderful staff and hotel

    rating12 Jun 2026

    My fiancé and I stayed here for a week celebrating our engagement. I have never experienced such a friendly and attentive staff at a hotel! Every person remembered us and was so excited to see us every time we passed through the lobby or at the pool. One woman in particular was Feli. She worked at the rooftop bar and her service was incredible. She was so friendly and was there to offer more drinks just as we were finishing (they never went empty). We spent time chatting with her over multiple days and continuously said how wonderful she is. This hotel is lucky to have her! The breakfast buffet was delicious and so were the drinks at the bar in the lobby & pool. All around this hotel was worth staying at and returning to! Also, the World Cup watch party they had at the pool on opening day was one of our most memorable days in Cancun (and it happened on complete accident, we didn’t even know it was happening). The rooftop was full and everyone was so spirited and so much fun to be around! And despite it being packed, Feli continued taking great care of us. Stay at this hotel, you won’t regret it!!

  • User:Maria G

    Trip type: Family

    5 days at the Canopy

    rating12 Jun 2026

    We had a nice experience, this hotel is in the heart on La Isla Shopping Mall. All the hotel staff was very attentive, especially Adrian and d Carlos in Reception, Vanessa, Maggie and Karla in Azulinda

  • User:Ginna H

    Trip type: Family

    Good spot for breakfast

    rating05 Jun 2026

    The restaurant was very good. The service of Maggy was excellent

  • User:Guzicim

    Trip type: Friends getaway

    Keyifli

    rating05 Jun 2026

    I always stay in this hotel when ı come to Cancun🌸 ı like the location and the crew working in the hotel🌸 the kitchen in the hotel is really delicious , you can spend great time in the rooftop also💪🏼

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