City Express by Marriott Cancun

Name: City Express by Marriott Cancun
Address: AV. NICHUPTE SN, COL. SUPERMANZANA 1 CENTRO, BENITO JUÁREZ, QUINTANA ROO, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.3

Zona centro, Cancun (and vicinity), Mexico

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About City Express by Marriott Cancun

location

Adjacent to the Plaza las Ameritas, the hotel is just around a 10-minute drive from the ADO bus station, 15 minutes from Cancun International Airport and around 30 minutes from Playa del Carmen.

facility

The hotel has 105 rooms, including 4 suites, 30 single rooms and 70 double rooms, which are located on 5 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services include medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A desk is provided. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

meals

Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. Catering options include bed and breakfast and full board. A continental breakfast and dinner offer culinary delights every day.

Amenities at City Express by Marriott Cancun

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Ironing services
- -
  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Business Center and Conferences
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  Business Center
Common Area
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  Reception
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  Sun Deck
General Services
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
- -
  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
- -
  Bathtub
- -
  TV
- -
  Bathrobes
- -
  Room service
- -
  Toiletries
Security
- -
  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
- -
  Gym

Location

Around this property:

Restaurants

30 m

Bars / Pubs

30 m

Shopping opportunities

30 m

Nightclub

70 m

Bus Station

1000 m

Tourist Centre

68000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

140

Very Good

127

Average

146

Poor

Terrible

Recent Reviews: 575

User:Andie A
Trip type: Couples
Musty, moldy, headaches.
14 May 2026
HORRIBLE!! Moldy, musty, and smells toxic. Spend a bit more money elsewhere. Don't cheap out like we did because we ended up having to leave after an hour and they wouldn't even refund the late check-out we prepaid for. As soon as you walk in you're hit in the face with this overwhelming smell of cleaner? We think? The rooms were musty & moldy so I imagine they're trying to cover it up with chemicals. We both started getting headaches & that's when we decided it was time to leave.When you first walk in the room it doesn't seem so bad, except the chemical smell, but when you look more closely you cans see it's not clean. The sheets/pillows/towels felt almost wet from the humidity. The window wouldn't open properly so we couldn't even air it out in there. The curtains had mystery stains, the light switches were dirty, and the roof vent was caked with grime. Please do not stay here. We moved to the Hilton at the airport, and yes it was pricey but after being in that room we both needed a hot, clean shower and a dry bed to sleep on. You should stay there instead... anywhere but this place though, waste of time and money.
User:Allen G
Trip type: Family
This is NOT the hotel you want to stay at.
17 Mar 2026
After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a time since of is didn't get to the hotel until after 10pm, and we were told we could not eat that they were cleaning up, for breakfast I went down to the buffet to just grab coffee and they wanted to charge for that, coffee was not included, the other Marriott hotels in cancun include coffee just not at this city express. No biggie on these but the flooring is falling apart, the walls are dirty in the main areas, the staff is not very helpful. I would not recommend this hotel to anyone. Which is sad because we regularly stay at 2 of the other Marriott hotels close by this one that are amazing with incredible staff that is not the same with city express. I do appreciate their desire to conserve with a poster on the mirror telling you how much water is wasted in a 5 minute shower, but after my experience they come across as cheap skates. Delta airlines should know they did not deliver as promised. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this review Estimado HuespedSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo.
User:Mircea L
Trip type: Family
Omar
26 Jan 2026
Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this review Estimado OmarLe agradecemos por tomarse el tiempo de completar nuestra encuesta de satisfacción del huésped y compartir su experiencia relacionada con su reciente estadía.Nos alegra saber que disfrutó de su estancia en nuestro hotel y que hemos cumplimos con sus expectativas. Siempre es un gran estímulo y motivación para nosotros saber acerca de la satisfacción de nuestros huéspedes, que son nuestro principal objetivo.Muchas gracias por su preferencia y esperamos tener el placer de darle la bienvenida nuevamente.
User:527TravelZ
Trip type: Family
Aweful place to stay![Marriott - look your low standards]
28 Dec 2025
The worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost, breakfast - i can't call it a eatable breakfast(Lowest quality packaged croissants and bread), The moment you enter the hotel reception you can smell stinking, thats all from few I could say , way more you will experience if you opt to be there.Good Luck! Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this review Estimado HuespedSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo.
User:Melanie K
Trip type: Friends getaway
Go Somewhere Else
30 Nov 2025
Room was clean, bed was comfortable but those are the only positive things about this hotel.I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10 minutes of arguing, the payment "suddenly" showed.Their "free 24/7 shuttle" is a complete lie, it only actually runs occasionally. We called upon landing and were told it would be about 2 hours for pickup and they gave us 2 choices. 1. Wait or 2. Get a taxi and they would reimburse us at checkout. BUT, upon checkout, they refused to honor their promise.Breakfast was terrible and they seemed to allow non guests to eat at it because when we tried to eat the next morning, there were a lot of people who looked like either shuttle drivers or construction workers. Cityexpress Cancun Gerencia, Director General at City Express by Marriott Cancun, responded to this review Estimado HuespedSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo.