tod blue logo

tod logoLogin/Create Account

flagUK

call icon0204 505 9777

Homemexico

City Express By Marriott Cancun

images

View Gallery

image url
image url

City Express By Marriott Cancun

locationZona centro, Cancun (and vicinity)

Share this Dealshare

About City Express By Marriott CancunAbout City Express By Marriott Cancun

Location

Adjacent to the Plaza las Ameritas, the hotel is just around a 10-minute drive from the ADO bus station, 15 minutes from Cancun International Airport and around 30 minutes from Playa del Carmen.

Facility

The hotel has 105 rooms, including 4 suites, 30 single rooms and 70 double rooms, which are located on 5 storeys and are reachable by lift. Guests are warmly welcomed by English-speaking staff at the 24-hour reception desk in the lobby. Check-in/check-out service is available round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. There are a number of shops, including a supermarket. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services include medical assistance, room service, a laundry service, a hairdresser and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and individually adjustable heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a sofa bed. Extra beds can be requested. A desk is provided. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has non-smoking rooms.

Sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. The sun loungers are perfect for soaking up some sun. There are many ways to relax or stay active at the hotel, including a gym, callisthenics, aerobics and a spa.

Meals

Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. Catering options include bed and breakfast and full board. A continental breakfast and dinner offer culinary delights every day.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at City Express By Marriott Cancun Amenities at City Express By Marriott Cancun

  • Facilities

    • -

      24-hour check-in

    • -

      24-hour reception

    • -

      Air conditioning

    • -

      Bar(s)

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Foyer

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Laundry Facilities

    • -

      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      Wifi

  • Hygiene

    • -

      Contactless payment

    • -

      Enhanced cleaning programme

    • -

      Hand sanitiser

    • -

      Health checks on staff

    • -

      Mandatory mask-wearing

    • -

      No high-touch furnishings

    • -

      No high-touch furnishings in public areas

    • -

      Packaged meals

    • -

      Protective equipment for employees

    • -

      Social distancing regulations

    • -

      Time interval between room bookings

    • -

      Use of commercially available disinfectants

  • Meals

    • -

      Continental Breakfast

    • -

      Full Board

  • Sport/Entertainment

    • -

      Aerobics

    • -

      Gym

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

    • -

      Sun loungers

LocationLocation

Map preview

Around this property:

Restaurants

30 m

Bars / Pubs

30 m

Shopping opportunities

30 m

Nightclub

70 m

Bus Station

1 km

Tourist Centre

68 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

140

Very Good

127

Average

146

Poor

71

Terrible

90

Recent Reviews: 574

  • User:Allen G

    Trip type: Family

    This is NOT the hotel you want to stay at.

    rating16 Mar 2026

    After a long day at the airport our flight was canceled and delta Airlines put us in the city express hotel, told us there would be a buffet set up so we could eat and a buffet would be prepared for breakfast. Due to the small shuttles taking 10 people at a time since of is didn't get to the hotel until after 10pm, and we were told we could not eat that they were cleaning up, for breakfast I went down to the buffet to just grab coffee and they wanted to charge for that, coffee was not included, the other Marriott hotels in cancun include coffee just not at this city express. No biggie on these but the flooring is falling apart, the walls are dirty in the main areas, the staff is not very helpful. I would not recommend this hotel to anyone. Which is sad because we regularly stay at 2 of the other Marriott hotels close by this one that are amazing with incredible staff that is not the same with city express. I do appreciate their desire to conserve with a poster on the mirror telling you how much water is wasted in a 5 minute shower, but after my experience they come across as cheap skates. Delta airlines should know they did not deliver as promised.

  • User:Mircea L

    Trip type: Family

    Omar

    rating25 Jan 2026

    Omar, who works at the hotel, was amazing. He was very kind, professional, and made us a really great coffee. His service added a nice touch to our stay.

  • User:527TravelZ

    Trip type: Family

    Aweful place to stay![Marriott - look your low standards]

    rating27 Dec 2025

    The worst place to stay.Don't fall for the MARRIOTT Brad added to this Hotel they are tarnishing the Marriott brand( i am sure Marriott does not care with the way this hotel is maintained).The bathrooms - water pressure in shower made the slowest to save cost, breakfast - i can't call it a eatable breakfast(Lowest quality packaged croissants and bread), The moment you enter the hotel reception you can smell stinking, thats all from few I could say , way more you will experience if you opt to be there.Good Luck!

  • User:Melanie K

    Trip type: Friends getaway

    Go Somewhere Else

    rating29 Nov 2025

    Room was clean, bed was comfortable but those are the only positive things about this hotel.I booked and paid via booking.com and upon checkin, the staff said I hadn't paid and needed to pay again even though I had the confirmation showing paid. After about 10 minutes of arguing, the payment "suddenly" showed.Their "free 24/7 shuttle" is a complete lie, it only actually runs occasionally. We called upon landing and were told it would be about 2 hours for pickup and they gave us 2 choices. 1. Wait or 2. Get a taxi and they would reimburse us at checkout. BUT, upon checkout, they refused to honor their promise.Breakfast was terrible and they seemed to allow non guests to eat at it because when we tried to eat the next morning, there were a lot of people who looked like either shuttle drivers or construction workers.

  • User:karly1413

    Trip type: Solo travel

    I recommend asking for the “Do Not Disturb” sign.

    rating04 Jun 2025

    My stay was comfortable, but I had an unpleasant experience with the housekeeping staff. At 9:30 am, they knocked on my door a couple of times, very loudly, and without waiting for an answer, tried to open it. Luckily, the door lock was on, so they couldn't get in. When I complained to the employee about opening it so early, he simply replied, "I was checking if the guests had left," even though checkout isn't until 1:00 pm.This struck me as a total lack of respect and security. They shouldn't open doors arbitrarily like that. The front desk only offered me a quick apology.I recommend asking for a "Do Not Disturb" sign upon check-in, as there isn't one available in the room.

Get the Best Deals and Travel Ideas

Straight to Your Inbox

Our Privacy Policy

facebookinstagram

Travelodeal Reviews

Trustpilot