City Express Junior by Marriott Cancun

Name: City Express Junior by Marriott Cancun
Address: AV. TULUM 1, COL. SUPERMANZANA 8, BENITO JUÁREZ, QUINTANA ROO, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.4

Zona centro, Cancun (and vicinity), Mexico

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About City Express Junior by Marriott Cancun

location

Centrally located in Cancun, this hotel is near a beach.

facility

The hotel has a lift and features 106 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a safe and a currency exchange service. Wireless internet access allows guests to stay connected while on holiday. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park. Further services include room service, a laundry service and a coin-operated laundry.

rooms

Air conditioning and adjustable central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. An ironing set is provided for guests' convenience. A telephone, a TV, a radio and WiFi are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. The hotel has non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

meals

The dining area includes a restaurant and a café. A generous breakfast buffet guarantees a great start to the day.

Amenities at City Express Junior by Marriott Cancun

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Room Service
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  Laundry Service
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Sun Deck
General Services
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Room service
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

122

Very Good

141

Average

127

Poor

Terrible

Recent Reviews: 511

User:lizdB2157BG
Trip type: Solo travel
Great experience. All staff were Professional and accommodating.
12 Sept 2026
I recently stayed in Marriott's City Express Jr. in September and had a very good experience. I was greeted by Daniel and Jordan. Both gentlemen were professional and nice. I dealt more with Daniel. Daniel made me feel welcomed with a big smile. He answered any questions I had for him and if he didn't know the answer if went to find out and gave me an answer. He made me feel comfortable and welcomed. I also came back for another 2 days after my event I went to in a different part of the city and once again Daniel was overall great! I also talked with the front desk young lady, but unfortunately, I didn't get her name. She too was professional and nice. The rooms were basic, but very clean and tidy. I received great cleaning services from the lady who came to clean my room. Very kind and pleasant. I only hate that I didn't get her name. I had her for both my stays. There were only 3 things that could be better, 1) a Phone in the room 2) I use box Kleenex Tissues, and they didn't have them for the room. 3) There were no small wash clothes for showering. Luckily, I brought some disposables with me. The pool was pristine, and clean. Finally, to my surprise there was a nice Mall I was able to go to and wander around. Also, the hotel was in a great location.I will be back and will let others know about this City Express Jr. hotel.Thanks again for a great stay.
User:meletat
Trip type: Solo travel
Not Marriott standard
11 May 2026
I’ve traveling with Marriott for more than ten years., Caribbean, USA, Europe. This is the most disappointing experience. First the floors were” soaking “ wet like it was mopped and left to dry due to the oxidation from the AC. Second I couldn’t reach the front desk on the phone so I went downstairs to be torte phone is “not working “?? due to technical issues! Third… 3 employees @ the front desk.. no one spoke English… Fourth… no hot water for my morning departure. No wash towels!!! This should not be under Marriott Brand… it doesn’t reflect their high standards…Oh and the TV didn’t work.. For a short stay it was ok but no hot water… I should be refunded… The good it was very very well lit… the AC was so cold???? I initially had to put on my ?? Northface jacket upon arrival… Cityexpress Cancun Gerencia, Director General at City Express Junior by Marriott Cancun, responded to this review Estimado meletatSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo.
User:Road21836018525
Trip type: Family
Good, could be better, but it’s not horrible
29 Nov 2025
The shower water was cold, though a family member staying on a different floor said it was warm after a few minutes. There was also a smell of cleaning supplies maybe? or something similar. Also a towel was a bit dirty but it wasn’t too big of a problem because it was the shower mat and not one of the bigger towels.The breakfast food is good but not too varied but there are free drinks for the entire day I think. Cityexpress Cancun Gerencia, Director General at City Express Junior by Marriott Cancun, responded to this review Estimado Road21836018525Su retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo
User:209charlied
Trip type: Couples
Good, can be better
24 Aug 2025
Well located, need maintenance and the breakfast... not good. I know it is a low cost hotel, but the eggs were awful. Those little details mathers. The hotel need a good cleanning in their walls and floor, and maintenance. We had to ask for soap. Cityexpress Cancun Gerencia, Director General at City Express Junior by Marriott Cancun, responded to this review Estimado 209charliedSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo
User:allP6264RP
Trip type: Couples
Stolen Phone Ruins Stay
11 Mar 2025
I left my cellphone in our room when we left. I texted the hotel within half an hour and told them about it but they said my phone was not there! I know I did not pack my phone when leaving because it was with my earphones and they were also not packed. When my wife texted the hotel she also asked them to check the van so I guess someone thought I wasn't sure where I left it and took advantage. I know for certain I left my phone in our room with my earphones and I am sure there is a thief working at that hotel and it shouldn't be difficult to figure out who it is. But I guess management doesn't want to know. Management said procedure was followed to check on my phone . . . difficult to believe when I am absolutely certain my phone was left in the room. Cityexpress Cancun Gerencia, Director General at City Express Junior by Marriott Cancun, responded to this review Estimado allP6264RPSu retroalimentación y evaluación de nuestros servicios son muy importantes para nosotros porque nos permiten identificar las áreas en las que debemos trabajar para mejorar y les daremos seguimiento.Muchas gracias por compartir estos comentarios. A nombre de todo el equipo me permito enviarle una sincera disculpa por el inconveniente presentado durante su estancia. Estaríamos encantados de que nos brinde una segunda oportunidad de confirmar que esto es un caso aislado.Siempre que su agenda se lo permita, Nos gastaría ser nuevamente los Anfitriones de su estancia.Le enviamos un cordial Saludo