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Dreams Sands Cancun Resort & Spa

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Dreams Sands Cancun Resort & Spa

locationZona Hotelera, Cancun (and vicinity)

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About Dreams Sands Cancun Resort & SpaAbout Dreams Sands Cancun Resort & Spa

Location

The hotel enjoys a privileged location in Cancún within the hotel zone, which is a short walk from a shopping mall, bars, restaurants and the convention centre. The city centre is 8 km away, while the airport is 24 km from the hotel.

Facility

The complex has 438 rooms and includes a lift and a 24-hour reception desk. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand, a playroom and a library. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Travellers with bicycles can make use of the on-site bicycle storage area. Complimentary newspapers are available.

Rooms

Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed or a king-size bed. Children's beds can be requested for younger guests. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. A direct dial telephone, a television with satellite/cable channels, a radio, a DVD player and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The complex has family rooms and non-smoking rooms.

Sport

The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball, golf and archery. With canoeing, sailing, catamaraning, kayaking, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga, callisthenics and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include 5 restaurants, a dining room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include bed and breakfast and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A delicious breakfast gives guests plenty of energy for the day. At lunch and dinner, guests serve themselves at the generous buffet. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Dreams Sands Cancun Resort & Spa Amenities at Dreams Sands Cancun Resort & Spa

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tennis

LocationLocation

Map preview

Around this property:

Beach

100 m

Centre

9 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

7970

Very Good

2886

Average

1254

Poor

578

Terrible

511

Recent Reviews: 13199

  • User:Tropical G

    Trip type:

    Would visit again!

    rating04 May 2026

    Perfect location. Wish the beach area was a little larger. No party atmosphere which we enjoyed. Family style resort. Good service eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this review Dear guestThank you for taking the time to share your amazing memories of Dreams Sands Cancun Resort & Spa with the community. We are so delighted that your stay with us was so special and that you hope to return to visit us again. Thanks for your kind words regarding our team, we will be happy to share your comments with them.Remember, Dreams Sands is your home away from home and we look forward to welcoming you again. Kind regardsAna UitzilE-conciergeDreams Sands Cancun Resort and Spa

  • User:Chelsea M

    Trip type: Family

    Stephanie & Chelsea’s trip

    rating03 May 2026

    This was our first time in Cancun, we chose this hotel as I’d read a lot about finding the right beach front in Cancun. We are beach people & the beach here is beautiful. The view is like something from a movie ! Location is great for walking distance to shops and night life. Food was good for an all inclusive, especially made better by server Eduardo’s kindness at breakfast & Jorjes singing❤️ We found the service overall very good, everyone is very polite, chatty and helpful. My mam did have a small accident whilst here and was treated with the upmost respect by reception and medical staff. We really enjoyed getting involved in activities ran by the entertainment team (not something I usually do but that’s how fun they are !) special shout out to Michelle, Angy, Eric, Alex, Maria, Charley & Jayden❤️ My Mam especially enjoyed Michelle’s bracelet making and water aerobics. Also a special thanks to server Abraham who never had our cups empty at the pool! We look forward to our return.Irlanda 🍀 eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this review Dear guestThank you very much for choosing us and for taking the time to share your experience.We are delighted to know that you enjoyed your stay, especially the beautiful surroundings, our convenient location, and the overall atmosphere of the resort. It is very rewarding to hear that our services, dining options, and team contributed positively to your vacation.We truly appreciate your kind comments about the friendliness and attentiveness of our staff. Creating a welcoming environment where guests feel comfortable, cared for, and able to enjoy memorable moments is always our main goal.We are also pleased to know that the activities and entertainment added to your experience and helped make your stay even more enjoyable.Thank you once again for your trust and for your valuable feedback. We look forward to welcoming you back for another pleasant stay in the future.Kind regardsAna UitzilE-conciergeDreams Sands Cancun Resort and Spa

  • User:Patti P

    Trip type: Family

    A wonderful vacation! wonderful people!

    rating03 May 2026

    We have stayed here several times and have always loved it. The food at every restaurant was great (although I couldn't get a veggie burger.) Even though I'm vegetarian, I did find enough to eat that was really good. My room was "so so" but the spectacular view made it perfect. I usually don't like buffet restaurants but the World Cafe was almost perfect, thanks to Raul and Cesar. Oh and get the crepes, if you can. I highly r😘ecommend the Preferred Club.. top shelf everything, as were Antonio -bar and Carlos - check im.The staff is what really makes the resort great and this staff is fabulous. I hate to just throw names out but they were that good: Sergio from the preferred pool bar made sure we never had an empty drink. Luis, consirege from the preferred pool bar, set us up every morning with towels and chairs. This resort probably has the best beach along The Cancun Coast because it's like a sandbar that goes out forever. We didn't have small kids here, so we just liked the resort anyway. I can't think of a lot of things negative to say. We did have to have a fan delivered to our room and, of course, I couldn't get the veggie burger. Ha. eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this review Dear Patti PThank you for choosing Dreams Sands Cancun Resort & Spa to host your recent holidays. We appreciate the time taken to share your experience, we are happy to know that every aspect of our resort has exceeded your expectations.Dreams Sands prides itself for having a very friendly staff, that goes above and beyond to pamper all our guests! It is wonderful that you like everything we have to offer, our priority is to make of your vacations a memorable experience, and it is an honor to know that we achieved it!We hope to have the opportunity to welcome you home again for your next visit to our destination.Best RegardsAna UitzilE-conciergeDreams Sands Cancun Resort and Spa

  • User:Lindsey W

    Trip type: Friends getaway

    Staff are phenomenal, food is pretty good

    rating02 May 2026

    My friend and I came here for a cheaper girls trip but had a great time! The staff are all very attentive and friendly, constantly asking if we needed anything like a fresh drink. Michelle is part of the Entertainment Team, she constantly went around to inform us about events that were happening and always had a beautiful smile and cheerful attitude. She invited us to make bracelets and then guacamole! She made our trip so fun and we’re so glad we met her!The food in the buffet was probably the best because you could season things yourself. The Mexican restaurant was ok, the Blue Octopus tacos were delicious. Our server Fernando was wonderful, so kind and constantly checked on us. He provided fresh drinks and brought our food out promptly. He made our experience wonderful. The hibachi experience needs to be reserved ahead of time, the experience was fun but the flavor was a little mild. You can add siracha and yum yum sauce after. The steakhouse was ok, the rib eye is thin and there’s only a small amount of good fat on it. The rest is chewy with lots of connective tissue. The rooms were kept very clean with a turndown service and room cleaning performed every day. They also keep the minibar stocked. There’s kayaks, SUPs, and sailboats you can borrow for free if the weather is ok. Israel and his team helped us out and also helped book our excursions for an excellent price. He even showed us where the best snorkeling spots were around the hotel and offered to boat us out to a better snorkeling spot for free! We were laughing the entire time and didn’t feel like he was trying to rip us off, truly a great guy!Overall we are very happy with our experience! The staff truly love the guests and provide a great vacation. Just wish the food was slightly better. eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this review Dear guestThank you very much for taking the time to share your experience. We are delighted to know that you had an enjoyable and memorable getaway and that our team’s friendly and attentive service helped make your stay special.It is always rewarding to hear that our staff’s dedication, the welcoming atmosphere, and the overall experience contributed positively to your vacation. We also appreciate your feedback, as it allows us to continue improving and enhancing the experience we provide to all our guests.We truly appreciate your kind words and look forward to welcoming you again for another wonderful stay in the future.Kind regardsAna UitzilE-conciergeDreams Sands Cancun Resort and Spa

  • User:Tiana M

    Trip type: Friends getaway

    Great staff, fun atmosphere

    rating02 May 2026

    We had so much fun here, the staff was amazing. Michelle was so personable. She made us feel so welcome, she was so sweet, remembered us and got us involved in guacamole making, making bracelets. She came over to invite us to all the events. She was amazing, and such a pleasure to interact with. eConcierge and Social Media Dreams Sands, Otro at Dreams Sands Cancun Resort & Spa, responded to this review Dear guestThank you very much for your review, we are thrilled to know that you thoroughly enjoyed you experience with us, that you loved our restaurants and all the warm treatment of our staff. It is very pleasant to know that we exceeded your expectations. We will absolutely pass along your kind words to the above-mentioned staff.We are looking forward to welcoming you back to Dreams Sands Cancun Resort & Spa, your home away from home!Kind regardsAna UitzilE-conciergeDreams Sands Cancun Resort and Spa

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