Emporio Cancun

Name: Emporio Cancun
Address: Blvd. Kukulcan, Retorno Gucumatz, Km.17, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.4

Zona Hotelera, Cancun (and vicinity), Mexico

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About Emporio Cancun

location

This hotel is situated at the heart of the hotel zone, with a view of the Caribbean and the white sandy beaches. Isla Mujeres and the centre are around 40 minutes away by car, Playa del Carmen and Xcaret are around an hour away, Xel-há and Tulum tourist centre are roughly 1.5 hours from the hotel. Guests will find Cancún international airport around 15 km away.

facility

The resort has a lift and features 400 rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the complex include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Most units include a balcony with sea views, where guests can relax and linger a while. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe provides secure storage for guests' personal property. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, a stereo system, a DVD player, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-accessible rooms can also be booked. The resort has family rooms and smoking rooms.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, volleyball and golf. With jet skiing, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, massage treatments and a solarium. Leisure facilities include an entertainment programme, a kids' club and live music.

meals

Dining facilities include a café and a bar. Great food and friendly service await guests in 2 air-conditioned restaurants. All-inclusive can be booked. Breakfast, lunch and dinner are available. Staff are also happy to provide children's meals. The resort also offers snacks. Non-alcoholic beverages are available.

Amenities at Emporio Cancun

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Game Room
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Packaged meals
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Snorkelling
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  Water sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Fireplace
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Golf
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  Water Park

Location

Around this property:

Beach

3000 m

Airport

15000 m

Centre

21000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

4691

Very Good

1194

Average

503

Poor

207

Terrible

270

Recent Reviews: 6865

User:Kyle W
Trip type: Couples
OK hotel
22 Sept 2026
We stayed at Emporio Cancun as part of a longer trip round South America, and unfortunately it didn't live up to expectations.There was no electricity in the hotel on day one and was off for nearly 10 hours— this was apparently known, planned maintenance, but we weren't told at check-in, and it ruined our first day. Our first room was also unacceptable: it overlooked the car park, hadn't been properly cleaned (a used water bottle left behind), and had cigarette ends in the balcony ashtray. We were moved to a second room, which was an improvement but still had a damp smell and visible staining on the walls.I emailed management directly to raise these issues. Rather than addressing the complaint itself, they left a small birthday cake in our room, as I'd mentioned it was a birthday trip — a nice gesture, but it didn't actually respond to any of the concerns I'd raised.Beyond that, entertainment was very limited, and food/drink prices at the hotel felt high.On the plus side, the grounds and general hotel facilities are attractive, and the building itself has a nice feel to it. We just didn't feel the overall experience matched what we were expecting for a hotel of this standard.
User:Traveler13667380950
Trip type: Couples
Ac at Emporio not working
21 Sept 2026
I had problens with the AC, it wasn't working, experience was bad, since it was unbearable, call reception, they mentioned that they had problems but we're fixed. Not true , our room was really hot, I had to go to reception, let them know what the problem was, and the same guy raised a ticket for the express maintenance guy.I AM STULL WAITING FOR THEIR MAINTENANCE GUY. Date 10/21/2026 time 11:1 2pm. And the infinite pool was really dirty, I could not see with my googles. The inclusive deal is not really all inclusive, The water is tap water , ask for mineral water. Instead.
User:Bryan B
Trip type: Family
Stay at Hotel Emporio Cancun
17 Aug 2026
We are very happy with our stay at Emporio! Our room was excellent and cleaned very well by Beatriz. I would also like to mention Fatima. She was great with activities and was amazing the times we left our daughter with her. Would highly recommend!
User:Anna K
Trip type: Family
We Would Happily Come Back!
15 Aug 2026
We had a great stay at Emporio Cancun and truly enjoyed our vacation! We had breakfast included in our stay, and we really enjoyed the breakfasts. We also loved the variety of activities, the cleanliness of the rooms, and the beautiful view of the ocean and resort from our room.We were aware that we were visiting during seaweed season and were prepared for it. However, we did feel that it would have been nice to see the seaweed cleared a little more frequently during the season.Our daughter especially loved the Kids Club. A special thank you to Fatima, the animator, for being so kind, attentive, and engaging with the kids. ????
User:mike l
Trip type: Family
Was very good with minor annoyances
13 Aug 2026
Our over all experience at this resort was very good. Sarah , the drink runner at the pool, took very good care of us. The buffets were pretty much standard as far as resort go and the Al le cartes were very good. The cleaning and room services were also very good. If I had to complain about anything it would be the fact that there is no adult evening lounge. The sports bar is ok but it’s not really a place you can relax and enjoy a beverage as it can be cramped and very loud. Seems very odd to me a nice lounge doesn’t exist in this resort. Also the number of people that ignored signs and just walked by out private swim up room started to get very annoying as did the people that ignored the adults only sign to the pool attached to the swim up rooms.