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This hotel is located right in the heart of Cancun.
The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service and a safe ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services and facilities include a 24-hour security service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus.
Air conditioning ensures that rooms maintain just the right temperature. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.
The indoor and outdoor pools are ideal for exercise as well as relaxation. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including a gym and aerobics.
Various dining options are available, including a restaurant, a café and a bar. A generous breakfast buffet guarantees a great start to the day. Special meals, including diet meals, are also available. The hotel also offers special catering options.
Facilities
Air conditioning
Shops
Conference Room
Internet access
Room Service
Laundry Service
Pets
Elevator/ Lift
Ironing services
Laundry
Newspaper
Parking
Smoke detector
Wifi
Business Center and Conferences
Business Center
Common Area
Reception
General Services
Doctor on call
Luggage storage
Multilingual Staff
Wake-up Call / Service
Wheelchair
Hygiene
Contactless check-in/-out
Protective equipment for employees
Protective equipment for guests
Gym/ Fitness centre
First-aid services
Meals
Breakfast Buffet
Breakfast Served
Continental Breakfast
Bar
Cafe
Restaurant
Room Facilities
Shower
Hairdryer
Fridge
TV
Closet
Room service
Toiletries
Security
Fire extinguishers
Security Guard
Shopping
Souvenir shop
Sport/Entertainment
Outdoor Pool(s)
Swimming Pool
Gym

Attraction 1
8000 m
Attraction 2
8000 m
Excellent
234
Very Good
110
Average
61
Poor
31
Terrible
32
Recent Reviews: 468
User:fs646
Trip type: Family
Expected that the pool would be open!!!
23 Dec 2025
User:Stay43254668503
Trip type: Business
negative, repetitive problems
14 Sept 2025
User:juliesE4050BI
Trip type: Friends getaway
Not as good as I expected from Hilton
11 Sept 2025
User:While-U-Can
Trip type: Couples
Comfortable, clean and close to Airport
24 Aug 2025
User:David L
Trip type: Solo travel
Pleasant Stay at the Hampton inn Cancun
15 May 2025