Flamingo Cancun All Inclusive

Recent Reviews: 7288

• User:ashleylO1190MC

  Trip type: Friends getaway

  Stay far away from this resort

  31 Aug 2026

  Please if you are black do NOT stay here!! It’s not safe for you! This place has every bit of racism going on, they will talk about you in Spanish and think you don’t know. The food is awful, they will steal your good items, they do not stock up on towels, and terrible customer service.THIS STAY IS THE ABSOLUTE WORST STAY IVE EVER HAD Social Media Flamingo Cancún, Ventas at Flamingo Cancun All Inclusive, responded to this review We sincerely regret that your experience did not meet your expectations. Thank you for sharing your feedback, as it helps us identify areas of opportunity and continue working to improve the quality of our service.

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• User:Passenger52328464879

  Trip type: Family

  Cancelled our booking, then put us in a room with black mould

  02 Aug 2026

  We arrived at the Flamingo Cancún Resort after an exhausting delayed journey — already a day and a half behind schedule due to a cancelled flight — only to be told at the front desk that our booking had been cancelled entirely, despite having a confirmed reservation made months in advance through a package holiday provider.Rather than honouring the booking or proactively resolving it, we were placed for a single night in what was described as a "sister property," which was not comparable to what we'd booked and paid for. The room condition was genuinely poor — the mattress was in an unacceptable state, and there was visible black mould in the room, which is not something you expect to be dealing with at any point on a family holiday, let alone as the "solution" offered after a resort cancels your confirmed booking. After that one night, we were left to source and pay for a different hotel entirely ourselves, with no meaningful help from the resort to fix the situation they had caused.To add to the frustration, we later paid directly for an additional night at the Flamingo in an attempt to salvage part of the original booking — and even that separately paid night wasn't properly honoured. For a resort that had already cancelled a confirmed reservation on arrival, failing to deliver on a night we'd paid for on the spot was a genuinely poor way to handle an already difficult situation. After a booking failure of this scale, on arrival, with a family in tow, I wouldn't trust this property to hold a reservation and would not stay here again. Social Media Flamingo Cancún, Ventas at Flamingo Cancun All Inclusive, responded to this review We appreciate you sharing your experience with us. We regret that your stay did not reflect the level of service and experience we aim to provide to our guests. Your feedback has been noted and will be shared with the relevant teams as part of our ongoing efforts to improve.Thank you again for bringing your experience to our attention.Kind regards,The Flamingo Team

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• User:Sept2107

  Trip type: Couples

  Better than expected!

  31 Jul 2026

  Reviews showed 3.5-4 stars. We have always stayed in 5 star bigger resorts, took a chance with Flamingo, and to our surprise… much better. We will definitely be back! Rooms are a little dated, but you only sleepin there. Food was tasty, grounds kept very clean, staff super friendly, and happy to serve you. Social Media Flamingo Cancún, Ventas at Flamingo Cancun All Inclusive, responded to this review Thank you so much for sharing your experience with us! We’re delighted to hear that Flamingo exceeded your expectations and that you enjoyed our delicious food, well-maintained grounds, and friendly service.It’s wonderful to know that you would choose to stay with us again, especially after being accustomed to larger five-star resorts. We truly appreciate your kind words and hope to welcome you back to Flamingo very soon!Warm regards,The Flamingo Team

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• User:Maria E

  Trip type: Family

  Poor experience

  15 Jul 2026

  First experience in mexico, so looking forward to the hoilday .On arrival of flamingo hotel , there was no room available for me or my daughter , even though I had booked the hoilday 6 months indvance. Sent to another hotel down the road for 2 days .Returned back to flamingo hotel , very poor experience, Not enough sunbeds No entertainment Gym not working Food dreadful All in all a poor experience , I would never recommend this hotel . Social Media Flamingo Cancún, Ventas at Flamingo Cancun All Inclusive, responded to this review Thank you for taking the time to share your experience. We value your comments regarding the room allocation, sunbed availability, entertainment, gym facilities, and food variety, which will be taken into consideration and shared with the corresponding departments as we continue working to enhance our guests’ experience.

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• User:Leah N

  Trip type: Couples

  3 ROOMS IN 11 DAYS

  08 Jul 2026

  We started off our holiday getting into an argument with men trying to rip us off at the airport when trying to get a taxi. They're very scary. We ended up giving him over $100 dollars for a journey that actually cost us $50 on our return tip home.-*TIP*- We booked via Tui on their app for our return journey.The hotel was nice and clean. We booked a room with a swim up pool. There was a man who was constantly cleaning the pool. He was always so friendly and nice to us.Room 224First few days were fine. We were near Don Robertos Bar & Pizzeria within the hotel. So could go up and get Cocktails or a pizza and go back to our patio with our own Sunbeds. We managed to get WiFi in the room, so could watch YouTube on the TV/iPhone. HOWEVER... one morning we had a knock at the door. The man said "Check out". I was puzzled as we had like 6 days left of our holiday. He didn't speak good English but I did catch "Front Desk".I went to Reception and they said I need to move because they needed to do some work on the water and electrics. We were moved to one of their "better" rooms.Room 111It also has a swim up pool. HOWEVER... The Sunbeds were the most uncomfortable thing I have ever lay on (See photos). They were very thin and small. You could only lie on them for 15 minutes MAX. I couldn't sunbathe on them, so had to use the front pool which meant getting up extra early to make sure I got a lounger as they were gone pretty quickly. I never used the swim up pool.There was NO SIGNAL in the room so could only use my phone by the front pool. As we had NO WIFI!!This room is obviously for the disabled, as it comes with a ramp down to the rooms with an automatic door. It is very secluded and soon realised an elderly couple were next to us. This room comes with a Butler between 9-5. He said he can bring us food or drinks or anything we needed. We kept complaining at the desk about how we disliked the room. We asked when our old room would be ready. We had 3 different staff members tell us all different story. The Butler told us it would be ready today, another staff member said tomorrow, the front desk manager said it Friday. Turns out we were able to escape on Saturday morning.Room 221This was our favourite room even though we only stayed for 2 nights in total.There is no communication between staff members at all. Apart from the reception staff very few spoke English. I asked for a coca-cola at the bar and he couldn't understand me so had to get a different waiter.The food was ok but very repetitive We ate out a lot. We made friends with other English tourists in the hotel and they all said the same thing. Lovely Hotel in a great location but I just didn't feel welcome. When you asked a question some of the staff would get annoyed. I was happy to leave by day 11.Vaping/Smoking is weird in Mexico. They banned vaping in January 2026 yet in The Coco Bongo my boyfriend could vape inside. But a French Lady got fined $200 dollars for smoking on the beach. Social Media Flamingo Cancún, Ventas at Flamingo Cancun All Inclusive, responded to this review Thank you for taking the time to share such a detailed review of your stay.We appreciate you highlighting aspects such as the hotel's cleanliness, location, and the service provided by some members of our team. We also value your comments regarding the room changes, communication, internet connectivity, and other parts of your experience, which will be shared with the corresponding departments for their review.Your feedback is very important to us, as it helps us identify opportunities to continue improving the experience we provide to our guests.

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