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This hotel is situated directly beside the fine sandy beach on the Mexican Caribbean coast. The hotel lies in the tourist centre of Cancún, just a few minutes' walk from the town centre where guests will discover shops, boutiques, cafés, bars, restaurants and nightlife venues.
The resort has 602 rooms, which are located on 11 storeys and are reachable by lift. The reception desk is open round the clock. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park (for a fee). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.
Rooms are equipped with air conditioning. Guests can enjoy the sea view from a balcony or terrace. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. A hairdryer and bathrobes are provided in the bathrooms, which include a shower and a bathtub. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.
Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 4 indoor and outdoor pools. There are children's pools as well. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Sun loungers and parasols on the terrace invite guests to relax and unwind. For guests who wish to keep active, tennis, beach volleyball and fishing are available. A number of sports are available, including water sports such as windsurfing and snorkelling. For a fee, guests can also enjoy water skiing, jet skiing, motorboat rides, banana boat rides, sailing, catamaraning and diving. Sport and leisure options include table tennis or, for a fee, a gym and aerobics. There is a wellness area with a spa, a sauna, a hammam and a solarium and, for an additional fee, a steam bath and massage treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.
Various dining options are available, including a breakfast room, a café and a bar. Warm hospitality and a cosy atmosphere await guests in 5 non-smoking restaurants. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Staff are also happy to provide children's meals. The complex offers a selection of alcoholic and non-alcoholic beverages.
Facilities
Air conditioning
Lobby
Currency Exchange
Shops
Conference Room
Internet access
Room Service
Laundry Service
Kids Club
Playground
Elevator/ Lift
Ironing services
Laundry
Newspaper
Smoking rooms
Wifi
EV Charging Station
Beauty and Spa
Massage
Salon
Spa
Building Information
Garden (m²)
Business Center and Conferences
Business Center
Common Area
Game Room
Outdoor Furniture
Reception
Sun Deck
Distances
Beach
Family and Kids
Childcare service
General Services
Concierge
Doctor on call
Luggage storage
Multilingual Staff
Pool/ Beach towels
Wake-up Call / Service
Wheelchair
Hygiene
Contactless check-in/-out
Protective equipment for employees
Protective equipment for guests
Gym/ Fitness centre
First-aid services
Meals
Breakfast Buffet
Breakfast Served
Continental Breakfast
Bar
Cafe
Restaurant
Object Information
Fax
Outdoor Activities and Sports
Snorkelling
Water sports
Payment
ATM
Room Facilities
Shower
Bathtub
Hairdryer
Minibar
TV
Bathrobes
Closet
Room service
Slippers
Toiletries
Security
Fire extinguishers
Security Guard
Shopping
Souvenir shop
Sport/Entertainment
Indoor Pool
Outdoor Pool(s)
Swimming Pool
Sauna
Diving
Windsurfing
Gym
Billiards/Snooker
Golf
Events
Water Park
Transfers
Airport Transfers

Beach
50 m
Excellent
9409
Very Good
1259
Average
404
Poor
230
Terrible
203
Recent Reviews: 11505
User:Terren L
Trip type: Family
Relaxing trip!
11 Jun 2026
User:Fanfan L
Trip type: Family
Excellent Service and an Outstanding Kids Club
11 Jun 2026
User:DayTrip34573726885
Trip type: Couples
10/10 everything, Darwin the bartender 1000/10
10 Jun 2026
User:BoomerSooner13
Trip type: Family
Amazing stay definitely recommend
09 Jun 2026
User:Brenda G
Trip type: Family
Best family hotel cancun
09 Jun 2026