Grand Oasis Palm

Name: Grand Oasis Palm
Address: Boulevard Kukulkan km 4.5, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4

Zona Hotelera, Cancun (and vicinity), Mexico

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About Grand Oasis Palm

location

The hotel is located in Cancún's hotel zone, 5 km from the city centre, near the Embarcadero (pier), from where tours depart daily to Isla Mujeres. There are numerous bars, restaurants and shopping opportunities nearby. The airport is 20 km from the hotel.

facility

The resort was modernised in 2024. The resort has a lift and features 514 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a currency exchange service and a cash machine are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, a transfer service, translation services, a laundry service, a hairdresser, a page service and a hotel doctor. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service. 3 conference rooms are available for lectures, presentations and meetings.

rooms

Air conditioning (no extra charge) ensures that rooms maintain just the right temperature. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and a vanity mirror are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. 62 family rooms are available for parents with children.

sport

While the adults swim a few laps in the outdoor pool (no extra charge), children can enjoy splashing about in their own swimming area. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. The resort offers a range of outdoor sport, including beach volleyball and jogging or, for a fee, golf and fishing. Guests can partake in various water sports, including kayaking and aquafit. In addition, jet skiing is offered for a fee. Sport and leisure facilities at the complex include a gym, yoga and pilates. Various wellness options, such as a spa, a beauty salon, massage treatments and anti-ageing treatments, are offered for a fee. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

meals

Various dining options are available, including a café, a bar and a lobby bar. Guests can enjoy dining in the cosy atmosphere of the 7 restaurants (a buffet and à la carte available). All-inclusive is offered as a catering option. Special extras await all-inclusive holidaymakers, such as non-alcoholic beverages and children's meals, for example. Diet meals, gluten-free meals, vegetarian dishes and vegan food can be prepared on request. The show cooking is a particularly special attraction. Alcoholic beverages and international brands are included in the price.

Amenities at Grand Oasis Palm

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Nightclub
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Billiards/Snooker
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  Tennis
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  Events

Location

Around this property:

Beach

10 m

Shopping opportunities

3000 m

Golf Course

5000 m

Bus Station

6000 m

Nightclub

7000 m

Train Station

26000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3514

Very Good

1407

Average

809

Poor

469

Terrible

614

Recent Reviews: 6813

User:Curious47756533421
Trip type: Solo travel
Makitaco Wwowww!!
22 Sept 2026
The food was delicious. The service was excellent. Very accommodating and clean. Angel was very professional and friendly. His manager, Rafael was just as kind and accommodating. Top notch service. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear guest,Thank you for sharing your experience. We are delighted to know that you enjoyed the food and found the service, cleanliness, and hospitality to be excellent. Your kind comments about our team are greatly appreciated. We hope to have the pleasure of welcoming you back on your next visit.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm
User:Y2227MZmiguell
Trip type: Couples
Grand Oasis Palm stay
21 Sept 2026
Los Agaves restaurantes provided a lovely experience with excellent food and the service was commendable especially Alfredo he was very informative and professional a true pleasure to meet. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Miguel,Thank you for sharing your experience. We are pleased to know that you enjoyed the food at Los Agaves and that the service contributed to a lovely dining experience. We truly appreciate your kind comments and look forward to welcoming you again.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm
User:Carmen L
Trip type: Friends getaway
Thank you
18 Sept 2026
Great service from Rafael and team!!! Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Carmen,Thank you for sharing your kind words. We are glad to know that you received great service from our team and that your experience was a pleasant one. We look forward to welcoming you again.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm
User:deidrediane
Trip type: Couples
Just okay…
17 Sept 2026
From the outside the hotel looks beautiful. Our overall stay was average & at times below average. They received 3 stars because the staff was friendly & the restaurants were good. We purchased an all inclusive package. Some of the issues were: No AC in the lobby or halls of the hotel ( it was almost 85-90 degrees every day) Our toilet stopped working & needed maintenance by day 2Our tv didn’t work well at all The pool was closed two days out of our trip. A handle in the bathroom where we should have been able to hang our towels or a robe kept falling off Other minor things:Outdated decorThe night life activities were lacking, many things closed early or weren’t open at all. I’m not sure if it was off-season or something else. One Italian restaurant only had pizza available the entire time we were there. The hotel is a bit further away from other hotels & the mall. The bathroom area was very small for 2 people, I can’t imagine a family staying in that room.I definitely loved Mexico overall but I will stay at a different resort & will not recommend this one to anyone else, sadly. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Deidre,Thank you for taking the time to share your experience. We are pleased to know that you found our staff friendly and that you enjoyed the restaurants during your stay.We regret that some aspects of your visit did not meet your expectations. For any maintenance or service-related concerns during your stay, we recommend contacting Oasis Plus directly so that our team can assist you promptly and provide the appropriate solution.Regarding your comment about the Italian restaurant, we would like to clarify that Terraza Dos Lunas specializes exclusively in pizza, which is the culinary concept offered at this venue.We appreciate your feedback, as it helps us identify areas of opportunity and continue improving our services and facilities.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm
User:Sebastian T
Trip type: Solo travel
An absolute dream vacation for our family
07 Sept 2026
Our family trip to Grand Oasis Palm in Cancun was an absolute dream from start to finish! The entire resort staff made us feel completely at home right away, delivering a solid 10 out of 10 experience every single day. The food prepared by Chef Fernández was delicious, and the service was just extremely perfect in every dining venue we visited. We have to give a huge shoutout to Albert, Ely, Elot, Monse, Marcial, and Ernesto for taking such wonderfull care of us throughout our stay. They were always smiling, incredibly attentive, and went above and beyond to make sure the kids and adults had everything we needed. We are already talking about our next visit because a vacation like this is hard to beat. I would 100% recommend this resort to anyone traveling with family! Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Sebastian,Thank you very much for sharing such a wonderful review. We are delighted to know that your family enjoyed a memorable stay and that the warmth, attentiveness, and service of our team helped make you feel at home. It is especially rewarding to hear that both the dining experience and the care provided throughout your visit exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming your family back for another unforgettable vacation.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm