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Grand Oasis Palm

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Grand Oasis Palm

locationZona Hotelera, Cancun (and vicinity)

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About Grand Oasis PalmAbout Grand Oasis Palm

Location

The hotel is located in Cancún's hotel zone, 5 km from the city centre, near the Embarcadero (pier), from where tours depart daily to Isla Mujeres. There are numerous bars, restaurants and shopping opportunities nearby. The airport is 20 km from the hotel.

Facility

The resort was modernised in 2024. The resort has a lift and features 514 non-smoking rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, a currency exchange service and a cash machine are available. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, a transfer service, translation services, a laundry service, a hairdresser, a page service and a hotel doctor. A business centre with projector, a flip chart and pens and photocopier is available. Larger events can be organised with the help of the conference service. 3 conference rooms are available for lectures, presentations and meetings.

Rooms

Air conditioning (no extra charge) ensures that rooms maintain just the right temperature. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). A hairdryer and a vanity mirror are provided in the bathrooms, which include a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. 62 family rooms are available for parents with children.

Sport

While the adults swim a few laps in the outdoor pool (no extra charge), children can enjoy splashing about in their own swimming area. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. The resort offers a range of outdoor sport, including beach volleyball and jogging or, for a fee, golf and fishing. Guests can partake in various water sports, including kayaking and aquafit. In addition, jet skiing is offered for a fee. Sport and leisure facilities at the complex include a gym, yoga and pilates. Various wellness options, such as a spa, a beauty salon, massage treatments and anti-ageing treatments, are offered for a fee. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Various dining options are available, including a café, a bar and a lobby bar. Guests can enjoy dining in the cosy atmosphere of the 7 restaurants (a buffet and à la carte available). All-inclusive is offered as a catering option. Special extras await all-inclusive holidaymakers, such as non-alcoholic beverages and children's meals, for example. Diet meals, gluten-free meals, vegetarian dishes and vegan food can be prepared on request. The show cooking is a particularly special attraction. Alcoholic beverages and international brands are included in the price.

Payment

The following credit cards are accepted: American Express, VISA and MasterCard.

Amenities at Grand Oasis Palm Amenities at Grand Oasis Palm

  • Facilities

    • -

      Air conditioning

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      Bar(s)

    • -

      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Foyer

    • -

      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

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      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

    • -

      Nightclub

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

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      Restaurant(s) with non-smoking area

    • -

      Room Service

    • -

      Shops

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      Small supermarket

    • -

      Theatre

    • -

      Waterslide

    • -

      Wifi

  • Hygiene

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      Additional safety measures in catering

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand hygiene training for employees

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Intensified room cleaning

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      à la carte Dinner

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      à la carte Lunch

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      All inclusive

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      Breakfast Buffet

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      Drinks Included

    • -

      Evening Buffet

    • -

      Lunch Buffet

    • -

      Special Diet

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Badminton

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      Beach Volleyball

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      Billiards/Snooker

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Surfing

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

    • -

      Water Skiing

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

10 m

Shopping opportunities

3 km

Golf Course

5 km

Bus Station

6 km

Nightclub

7 km

Train Station

26 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3388

Very Good

1393

Average

804

Poor

465

Terrible

607

Recent Reviews: 6657

  • User:Adam G

    Trip type: Couples

    No security and drug dealers. NOT family friendly

    rating19 Apr 2026

    Since I can respond to the person who told me to call management for the drug dealers ON PROPERTY, I will say that I did call management and security. People without wristbands selling cocaine is unacceptable, especially in front of children. I called about the people and they kicked out 3 people. 3 hours later I was approached 3 more times by people without wrist bands. There is no security at this resort. If I could share the WhatsApp or Oasis app chat it would show they do not care about the security of the people on property. Oasis Hotels and Resorts, Director General at Grand Oasis Palm All-Inclusive, responded to this review Dear Adam,Thank you for sharing your comments. We regret what you mention regarding your experience during your stay.The safety and well-being of our guests are a top priority. We have established security protocols throughout the property, and any situation reported is addressed following the corresponding procedures. We do not have records matching the situation described; however, your feedback has been shared with the appropriate departments for review.We appreciate you bringing this to our attention, as it allows us to continue reinforcing our operational processes.Sincerely,Adelaida Arzola, Grand Oasis Palm Manager.

  • User:Yousab B

    Trip type: Family

    Worst place ever

    rating18 Apr 2026

    This is the worst place you could ever vacation. The staff are so rude and unhelpful, the room is not clean, and the pool is dirty. You have to stand in a long line to enter the restaurant, and the food is terrible. If you are a tourist, do not even think about staying one night in this hotel. Oasis Hotels and Resorts, Director General at Grand Oasis Palm All-Inclusive, responded to this review Dear Yousab,Thank you for sharing your feedback regarding your recent stay.Your comments have been shared with the corresponding departments for their review and follow-up as part of our ongoing evaluation processes.Our services, facilities, and dining options are part of the hotel’s concept and operate under established standards, which are continuously monitored. Additionally, certain conditions may vary depending on occupancy levels and daily operations.We appreciate you taking the time to share your experience.Sincerely,Adelaida Arzola, Grand Oasis Palm Manager.

  • User:Zoran L

    Trip type: Couples

    Bad

    rating04 Apr 2026

    So disappointing. Two days in a row, we couldn't find any beach chairs, not on the beach or by the pool. When we asked for help, customer service just said, "Sorry, it's our busy season, we can't help." The next days, we had to set our alarm early in the morning to snag chairs. Every day, we waited 15 to 20 minutes in line for breakfast, lunch, and dinner just to get in. For what we paid, we had a terrible experience at this hotel. I wouldn't go back there even if it was half price. Oasis Hotels and Resorts, Director General at Grand Oasis Palm All-Inclusive, responded to this review Dear Guest,Thank you for sharing your feedback regarding your recent stay.Please note that the availability of beach and pool loungers may vary depending on occupancy levels, particularly during high season. Additionally, wait times at dining venues can fluctuate based on peak hours and overall resort occupancy.Your comments have been shared with the corresponding departments for their review and follow-up as part of our ongoing operational evaluation.We appreciate you taking the time to share your experience.Sincerely,Adelaida Arzola, Grand Oasis Palm Manager.

  • User:Holland W

    Trip type: Friends getaway

    Great experience

    rating29 Mar 2026

    I went during March 2026, and I had a fantastic time. The buffet food was great and very clean; there were plenty of options for everyone. The drinks were also not watered down and were easily accessible. Our room was clean, and the shower was big with warm water. The service was very good; everyone was friendly. The one thing that went wrong was that we couldn't get beach towels for 3/4 of the days after asking multiple times and asking various people. I would happily go back again. Oasis Hotels and Resorts, Director General at Grand Oasis Palm All-Inclusive, responded to this review Dear guest,Thank you for sharing your experience with us. We are pleased to know that you had a fantastic time and enjoyed the food, cleanliness, drinks, and the overall service provided by our team.We also appreciate you bringing to our attention the situation regarding the availability of beach towels. Your comments have been shared with the corresponding departments for their review and follow-up.We truly value your feedback and are glad to know you would consider visiting us again. We look forward to welcoming you back in the future.Sincerely,Adelaida Arzola, Grand Oasis Palm Manager.

  • User:Ann C

    Trip type: Family

    Unhappy customer

    rating26 Mar 2026

    I was very disappointed with my stay at this all inclusive resort. The room was not properly cleaned on a daily basis, which was frustrating and below expectations. The food was also quite poor, lacking both quality and variety throughout the stay. Communication with the staff was difficult as many were unable to speak English, making even simple requests challenging. Additionally, the house wine was of a very low quality and not enjoyable at all.Overall, the resort did not live up to the standards typically expected from an all inclusive resort. I would not recommend this resort, it was the worst resort that I have ever stayed at. Oasis Hotels and Resorts, Director General at Grand Oasis Palm All-Inclusive, responded to this review Dear guest,Thank you for taking the time to share your feedback regarding your recent stay.Your comments have been shared with the corresponding departments for their review and follow-up, as part of our continuous evaluation processes.As part of our all-inclusive concept, we offer a variety of food and beverage options across our different restaurants and bars, designed to provide diverse alternatives throughout the stay.We appreciate you bringing your experience to our attention, as it allows us to continue reviewing our operations and service standards.Sincerely,Adelaida Arzola, Grand Oasis Palm Manager.

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