Grand Park Royal Cancun

Name: Grand Park Royal Cancun
Address: Boulevard Kukulkan Km 10.5, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.3

Zona Hotelera, Cancun (and vicinity), Mexico

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About Grand Park Royal Cancun

location

This hotel is situated at the top of the Yucatán peninsular directly on the hotel's own white sandy beach. Shopping facilities and restaurants can be reached within 50 m, whilst bars and clubs can be reached within 10 minutes on foot.

facility

30 suites, 124 single rooms and 157 double rooms are available to guests in a 6-storey main building and 2 auxiliary buildings. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas (for a fee) allows guests to stay connected. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a playroom. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a car hire service, medical assistance, room service, a laundry service, a hairdresser and a hotel shuttle bus. Bicycle storage is available to guests. There is a bike hire service as well.

rooms

Rooms are equipped with air conditioning and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. Family rooms are available for parents with children.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, beach volleyball, volleyball and golf. A wide range of sports are available, including water sports such as windsurfing, kitesurfing, banana boat rides, canoeing, sailing, catamaraning, kayaking, snorkelling and diving or, for a fee, water skiing. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, billiards, darts, yoga, callisthenics and aerobics. There is a wellness area with a spa, a sauna, a steam bath, massage treatments and a solarium. Subject to charge: a spa. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The complex also offers snacks. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Grand Park Royal Cancun

Business Center and Conferences
- -
  Banquet
Common Area
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  Lawn
Distances
- -
  Beach
General Services
- -
  Concierge
- -
  Luggage storage
- -
  Multilingual Staff
Meals
- -
  Breakfast Served
- -
  Bar
- -
  Restaurant
Outdoor Activities and Sports
- -
  Snorkelling
Payment
- -
  ATM
Sport/Entertainment
- -
  Diving
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  Beach Volleyball

Location

Around this property:

Shopping opportunities

50 m

Restaurants

50 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

10474

Very Good

4009

Average

1499

Poor

749

Terrible

737

Recent Reviews: 17468

User:gillianelder
Trip type:
Stay clear
20 Sept 2026
We are making a formal complaint regarding our recent all-inclusive package holiday to Cancun.The accommodation was extremely dated and fell well below the standard we reasonably expected from the description and price of the holiday.The food was one of our main concerns. It was regularly served cold, extremely repetitive and offered very limited choice that did not reflect the quality and variety expected from an all-inclusive hotel. On several occasions, the only suitable things available were chips, melon and fruit.The snack bar was particularly poor. Food was left sitting out, served cold and the same limited menu was offered every day. This raised genuine concerns about food hygiene and whether safe food-storage and serving temperatures were being properly followed.Construction work also took place every morning, causing considerable noise and disruption. In addition, excessively loud music was played throughout the day. Between the construction and constant music, it was extremely difficult to relax and enjoy the hotel facilities.The overall experience was so disappointing that we looked into returning home early. Although the holiday gave us some rest, it was not the enjoyable all-inclusive experience that was advertised and paid for.We have original video evidence showing the construction work and associated noise, the excessively loud music throughout the day, and the condition and presentation of the food at the snack bar. We are willing to provide all original video files, including their dates and times, as part of your investigation.We ask Loveholidays to investigate the condition of the hotel, its food quality and hygiene procedures, the construction disruption and the excessive noise. We believe that a substantial refund against the accommodation and all-inclusive element,. Grand Park Royal Cancún , Guest Services / Front Office at Caribe Park Royal Grand, responded to this review Dear Gillian,Thank you for taking the time to share such detailed feedback about your recent stay with us. We are truly sorry to learn that several aspects of your experience did not meet your expectations, particularly regarding the food, service, noise levels and the overall comfort of your stay.We understand your concerns regarding the food presentation and temperature, and we take comments related to food quality and safety very seriously. Your observations will be shared with the appropriate teams for review and follow-up.We also regret that the ongoing improvement work and the noise you experienced affected your ability to relax and enjoy your holiday. These improvement works are part of our efforts toward providing luxury facilities and a better experience for our guests in the future, and we appreciate your patience during this process.Your feedback is valuable to us and will help us identify areas where we can improve our service and guest experience. We sincerely hope to have the opportunity to provide you with a much more enjoyable stay in the future.Kind regards,Grand Park Royal Cancún Team
User:Stan K
Trip type: Family
Terrible hotel experience
16 Sept 2026
User:ggzuazo
Trip type: Family
Used to be good, now is horrible
13 Sept 2026
Hotel is in really bad shape, first suite AC wasn't working, they want me to be out of the room to repair it for over three hours, they changed me to another room and same problem. hotel is in really bad shape; almost all restaurants are closed for "repairs" Grand Park Royal Cancún , Guest Services / Front Office at Caribe Park Royal Grand, responded to this review Dear Ggzuazo,Thank you for taking the time to share your experience with us. We sincerely regret that your recent stay did not meet your expectations, particularly regarding the air conditioning issues and the inconvenience caused by having to change rooms.We also understand your disappointment regarding the availability of some of our restaurants. We are currently carrying out important works of improvement as part of our commitment to enhancing our facilities and providing a more luxurious experience for our guests in the future. Nevertheless, we recognize the inconvenience this may cause during a stay and sincerely apologize for the impact on your vacation.Your comments regarding the condition of the rooms and the time required to address the air conditioning issue are very important to us. We will share your feedback with the appropriate teams so we can continue strengthening our maintenance and service standards.We hope to have the opportunity to welcome you again and provide you with an experience that reflects the quality you expect from Grand Park Royal Cancún.Warm regards,Grand Park Royal Cancún Team
User:maribeloliveras
Trip type:
Breathtaking
11 Sept 2026
The highlight is having a room in front of the beach access within steps to your cabana. It felt private and Service to the cabana was top notch Grand Park Royal Cancún , Guest Services / Front Office at Caribe Park Royal Grand, responded to this review Dear Maribel,Thank you for sharing such a wonderful review. We are delighted to know that you enjoyed the convenient beach access and the privacy of your accommodation, as well as the excellent service provided at your cabana.It is a pleasure to hear that these details made your stay truly special. We greatly appreciate your kind words and hope to welcome you back soon for another breathtaking experience.Warm regards,Grand Park Royal Cancún Team
User:763anupama
Trip type:
Enjoyable Experience in Cancun
11 Sept 2026
Good hotel, luxurious property but I found the rooms looking a little tired - hence the ongoing renovations possibly. Lots of activities, good pools and access to a pristine beach. Grand Park Royal Cancún , Guest Services / Front Office at Caribe Park Royal Grand, responded to this review Dear 763anupama,Thank you for sharing your experience with us. We are delighted to know that you enjoyed our property, activities, pools, and beautiful beach, and that you found your overall stay enjoyable.We also appreciate your observation regarding the condition of the rooms. Our current works of improvement are precisely part of our commitment to enhancing our facilities and creating an even more luxurious experience for our guests in the future.Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back to Grand Park Royal Cancún and showing you the results of these improvements.Warm regards,Grand Park Royal Cancún Team