Hacienda De Castilla

Recent Reviews: 245

• User:Art S

  Trip type:

  Good price

  14 Apr 2022

  Positive things: helpful and pleasant staff. Calm place. Large room. The air conditioner worked great.Negative things: the internet - sometimes there was, sometimes there was no room at all. Warm water was sometimes not. Strange smell in the bathroom on arrival.

• User:nataliesheff

  Trip type: Family

  Honest review...

  17 Feb 2022

  The other reviews are accurate in terms of there being no hot water. I never had any and got tired of asking. My mum stayed in a room next to me and hers was warm after she asked. I think they have to turn it on every morning. So none at night.It's a shame because it lets this place down. The room was lovely, big enough and clean. It was cleaned daily and the staff were great. The location of the hotel is on a backstreet in downtown cancun. Very near the centre (walking distance) , shops, etc and lots of street food places, minimarts and the bus station. Also near a really nice vegan cafe as cancun is not really vegan friendly. There was one local bar we went to only once. (oasis) There is no nightlife nearby at all. The "piano bar" that is round the corner is actually a table dancing / gentleman's club which myself and my mum were denied entry to. We just wanted a bar with music but this could not be found anywhere near where we stayed. Maybe we came in a quiet month. There didn't seem to be many tourists but maybe that is because its February. The locals did not speak much English, we struggled with local eateries as we know no Spanish but I know we should not expect everyone to speak English. The lady at the vegan cafe was very helpful though. The restaurant was good, the staff did not speak much English but there was a good variety of food. We only ate there a couple of times and the prices were OK. There was no bar at the hotel just the restaurant. There is a bar there but the room was empty, again it may just be because it is not the summer / busy season. The nearest beach is a taxi ride away and the hotel zone where the more picturesque beaches are were a bus ride away which is very cheap. The taxi prices fluctuated but there was always one outside the hotel. Please note that when we got picked up from the airport the driver did not k ow where the hotel was and a lot of the local taxi drivers did not know either. I know this is a long review but hopefully it will help someone who needs to decide. If you want a cheap quiet place to stay and you're not visiting cancun for the nightlife then this is fine. If you want to party, drink in the evening then stay in an all inclusive in the hotel zone. The pool is very small but cleaned daily. The WiFi is was fine for simple things and better than nothing. And there's a free pool table!

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• User:Amber P

  Trip type: Solo travel

  Great for traveling on a budget

  21 Jan 2019

  I booked the hotel just needing a place to sleep and leave my things while doing day tours. The hotel is a bit out of the way from things and I took taxis around to and from it. There were no restaurants in the area but the hotel had a little one which I ate at for dinner each night. The food is cheap but filling, usually I was the only one there but that was fine. The staff were very helpful. They carried my bag up to my room and were always ready to help me with calling a taxi over each morning when I went out. The hotel felt safe and quiet. The room was nice, it is older looking, but was fine for what I needed. Would stay again.

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• User:seemarampartap

  Trip type:

  Perfect getaway

  29 May 2018

  this vacation is truly an unforgettable experience, had a lovely time including a relaxing massage by Leslie and Viviana at the Hotel Spa, and I highly recommend them for anyone who is looking for a similar experience

• User:Tim K

  Trip type: Couples

  Cheap but old and used

  03 Mar 2018

  The whole Hotel is old and need some refurbishment, we spend two nights there and payed a cheap price for it. Don't expect a luxus hotel or anything else. The Pool also looks a bit old, but get cleaned every morning. There are everytime Taxis in front of the Hotel. At least the breakfast was good. The staff on the reception is very kind and helped us with our questions.