Hilton Cancun Mar Caribe All-Inclusive Resort

Recent Reviews: 3612

• User:Ryan A

  Trip type: Family

  Room not ready and damp

  28 Jun 2026

  Room not ready given a cheaper room then one paid for said will move us next day, next day comes and don’t get into new room till 7pm 2 days of suitcase living as didn’t want to unpack pack and unpack, then the booking of restaurants is silly and only late night slots avalaible after using the app as advised and in person at concierge. Then the little things I realise are 1st world problems but things you’d expect of a so called 5 star resort in reality this hotel is 2*.. every day housekeeping put 2 clean towels in room for a family of 4 so had to keep asking for more the room we was moved to altough a bigger balcony and room it was damp and curtains have mould on them. Then the shower gel wasn’t replaced again asked for new shower gel and was told the whole hotel was out and to wash with a bar of soap for a family of 4 after days at the beach in and out of a colrine pool and the sweat from the sun isn’t something I’d expect from the chain and of a 5 star resort the only reason this place didn’t score a 1 is that the SPA which was extra was one of the best spa experiences we’ve had. We raided these issues on a few occasions and was told what do you want us to do if you don’t like complain to a email so I thought we do this instead to hopefully get their attention. Yes I know sounds petty but simply not what we expected and won’t be using the brand or chain of Hilton again 2 more days of the sub par attitudes to get through

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• User:Rechondia B

  Trip type: Family

  A wonderful time was had from the beginning to the end thanks to Armando and Janeth

  28 Jun 2026

  My sister and I arrived on Friday, June 26 and was welcomed was great enthusiasm by Armando during our check in. He was so very nice and great suggestions about the excursions we should try, the many restaurants and activities. He took the time to go over the spa selections with me, which was the greatest highlight for me. He helped reserve the 80 minute Ancient Wisdom Ritual Spa Treatment, which is followed by the spa many spa activities afterwards, ie: hydrotherapy, steam room, cold plunge, and so much more; it was AMAZING. This treatment focuses on removing bad energy and welcoming in good energy. If you ever go, please ask for JANETH. She is amazing!! She is truly gifted in her craft. Her hands are blessed by God. She has the sweetest spirit and so nice. I left rejuvenated and relaxed, so much so, I went back 2 days later to get the 80 minute Swedish massage by JANETH. I wish I could remember the many people throughout the resort that stopped and made sure we were having an amazing time. Just know, my sister and I enjoyed ourselves immensely. Our stay was much to short, but we will be back!!THANK YOU ARMANDO AND JANETH for the warmest of welcomes and ensuring I stayed rejuvenated and relaxed!! Tania Colunga, Guest Services / Front Office at Hilton Cancun Mar Caribe All-inclusive Resort, responded to this review Dear Rechondia,Thank you so much for your amazing review! We truly appreciate you choosing to stay with us. We're glad you enjoyed your visit, and that our staff made your stay awesome.We can’t wait to welcome you back for another memorable stay!

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• User:Yellmoran

  Trip type: Couples

  Exceptional stay

  27 Jun 2026

  This hotel was exceptional. We stayed here for 11 nights as a couple. We don’t normally do all inclusive but this was out of this world. The food was of such a good quality, we never went hungry or struggled to find anywhere to eat. You do need to book the restaurants in advance (2 days before) but again we never struggled to get these booked. The Flama steak restaurant was excellent, we lived the fillet and the sides were delicious. The Italian was our favourite, we ate here 3 times and loved it. Alessandro was our server 2 of these times, one of which was our last night, he was great and made us feel so special with his exceptional service. On our last night he made us special Mexican cocktails at our table which really made the night for us, he went over and above to look after us. At the pool we spent most of our time at the adults only area. The service here was second to none. The team come over and take your drinks orders from your Lou her or even from the pool so you never need to go and queue. The cafe is open 24/7 and the coffees here are delicious. We got daily iced lattes here which was so good, they had all different syrup options (who needs Starbucks!). Make sure you book the Teppanyaki line cooking show. This was super fun and the food was delicious!You can even use room service included within your package to order food to your room 24 hours a day. The steak and chicken ceasar salad were delicious! We would 100% recommend this hotel and plan to return. I can honestly say I never came across one staff member who was not friendly, smiling and offering to assist. Well done team Hilton Caribe! Tania Colunga, Guest Services / Front Office at Hilton Cancun Mar Caribe All-inclusive Resort, responded to this review Dear DaniellemP658OP,Thank you so much for your amazing review! We truly appreciate you choosing to stay with us.We can’t wait to welcome you back for another memorable stay!Warmly,

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• User:TCMVC

  Trip type: Family

  Thank you from Scotland!

  26 Jun 2026

  Now that we’ve finally recovered from the jet lag, it’s time to write our honest review of Hilton Mar Caribe Cancun.We booked via TUI and selected enclave, however due to an error made by TUI, we did arrive in our enclave suite but with only 1 queen bed, meaning the 3 of us would have to share (2 adults and our 8yr old daughter).This did make us doubtful upon arrival, to which my husband had brought this up straight away with the enclave rep. The room we should have had was an enclave suite with x2 queen beds. After a couple of hours, we finally got the room we had booked for. The room was amazing and totally took our breath away. Even staying up late at night watching the sea turtles come ashore to lay their eggs.After a week in our beachfront suite, we received an email by the concierge, stating that we would have to relocate rooms due to maintenance. Again, another inconvenience. The thought of having to pack up all our thing and to be offered a room at the opposite side of the hotel (still enclave) but building works were near by, causing noise distraction. We weren’t accepting that. Therefore, my husband again, went a spoke with an enclave rep, who at first wasn’t understanding what we were saying, but eventually arranged for us to spend our last 7 days at in family suite overlooking the sea …. This room was amazing also!Although issues with getting the room we paid for then having to change it was a bit concerning, this did not dampen our experience! We understand things happen and still had the best time at this hotel. We stayed at Planet Hollywood Cancun previously, and this hotel shot it out the park.From the small things like, filtered tap water, clean pools, exceptional food. There is so much we enjoyed and appreciated.Our fave restaurants were, Noriku and La Luce. We did try the steak house and Mexican, the food was still nice, however we prepared the other 2 restaurants. The buffet ‘Vela’, was also great. Being able to have fresh pasta made and choose what you have in it was also great! The coffee shop was also great with having different choices of drinks, crepes, pastries, wraps and sandwiches was also a nice touch.However the stand out for us was the enclave bar. There were 3 members of staff that were exceptional and stood out for us. From the very minute we entered the hotel and were advised to wait on our room being ready, Uriel from enclave was so welcoming and instantly made us feel welcome. He continued his fantastic service throughout our full stay and I hope this review reaches him to let him know ‘he was fantastic, and Thankyou again!’Asides Uriel, there was also Jonathan. Again, exceptional customer service and made us feel welcome our whole stay. His service and friendlyness was fantastic and we would also like to thank him for his great service and welcoming manner.Lastly from enclave, if you’re looking for fantastic and consistent drinks …… Felix is your guy! We had many drinks here which were good but sometimes inconsistent. However Felix was spot on every time and always got drinks just right. Best mixologist in elncalve!We would also like to thank Christopher in Noriku for his fab service. He was upper friendly and always on point. When we seen he was looking after us in this restaraunt , we knew it was going to be a good evening. Thankyou again!Overall, we had an amazing 2 weeks, to which our 8yr old daughter has spoke about it everyday since we got home. Thank you for such an amazing experience and see you again in 2028. Tania Colunga, Guest Services / Front Office at Hilton Cancun Mar Caribe All-inclusive Resort, responded to this review Dear TCMVC,Thank you so much for your amazing review! We truly appreciate you choosing to stay with us.We can’t wait to welcome you back for another memorable stay!Warmly,

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• User:Eduardo R

  Trip type: Family

  Great Food and Staff, but the Dinner Reservation System Needs a Fix

  26 Jun 2026

  We recently stayed at the Hilton Cancun Mar Caribe as part of a family trip. Our stay had many wonderful highlights—thanks to some incredible staff members—though a few operational issues kept it from being perfect. The Good (Smooth Arrival, Great Food & Standout Staff):Easy Arrival: Check-in and check-out were quick and easy. We highly appreciated that the resort tried their best to accommodate our family by placing our 4 rooms close to each other. A La Carte Dining: The food at the specialty restaurants—La Luce (Italian), Noriku (Asian), Flama (Steakhouse), and Maxal (Mexican)—was absolutely delicious. Standout Staff: The resort has some incredible employees who deserve special recognition. Irving, the bartender on the 6th floor, is hands-down the best at this hotel! At the Lobby Bar, Andres and Ruperto made fantastic drinks and provided excellent service. Housekeeping: The lady who took care of room 770 was incredibly nice, attentive, and thorough (I unfortunately forgot her name, but she was wonderful).Pool Area Tip: If you want good drinks and better service by the pool, head over to the Seasalt area and ask for Jose. The Average (The Buffet):Buffet Variety: The buffet was good, but it does not quite match the level of others in the Cancun area. I specifically noticed a lack of traditional Mexican food, missing typical local dishes like ceviche and other authentic plates.The Bad (Frustrating Logistics & Poor Pool Bar):The Reservation Nightmare: The specialty restaurant reservation system is completely broken. You are forced to line up at the concierge table at 9:00 AM every single day just to secure a table. The lines are massive, and we could never get a reservation before 9:00 PM. Because we had to eat so late, we missed the resort shows every single night, which was very disappointing for our family. I noticed that different restaurants close on different days of the week, and even the main buffet was closed on Wednesday. Closing dining venues on a rotating basis funnels everyone into fewer spots, which is likely why the reservation system is such a crowded mess. Main Pool Bar: Unlike the Seasalt area, the drinks at the main pool bar were not good, and the service there was severely lacking.Verdict: The hard-working staff like Irving, Jose, Andres, Ruperto, and our housekeeper truly made our stay special, and the resort's effort to keep our family rooms together was wonderful. If management can fix the morning reservation line so guests don't have to eat past 9:00 PM, this resort would easily be a top-tier choice. Tania Colunga, Guest Services / Front Office at Hilton Cancun Mar Caribe All-inclusive Resort, responded to this review Dear Erivero78,Thank you so much for your amazing review! We truly appreciate you choosing to stay with us.We can’t wait to welcome you back for another memorable stay!Warmly,

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