Hive Cancun

Recent Reviews: 73

• User:msr458

  Trip type: Couples

  Lovely 5 day stay - Cancun without the chaos

  30 Jan 2026

  Sharing a strong recommendation for anyone looking to enjoy Cancun without staying amid the chaos of the hotel zone. Hive quickly came to feel very homey, not only because of the accommodations and amenities, but largely due to the warm, genuinely hospitable staff. Whether dining, lounging poolside, or sidling up to the bar, you're consistently met with comfort, helpful insight, and great service from servers Monica, Sarahi, and Omar, as well as Alejandro and Felix behind the bar. Each morning began with a big hello from housekeepers, especially Fabiola, who graciously handled any extra needs with a smile. Clean without feeling clinical, hospitable yet professional — Hive is also more convenient to the airport than the hotel zone. Would absolutely stay again. Gestor de Experiencia, Guest Services / Front Office at Hive Cancun, responded to this review Dear Guest, thank you for your wonderful review. W are delighted to hear that you felt at home during your stay and appreciated the warmth of our staf. Your kind words will be shared with Monica, Sarahi, Omar, Alejandro, Felix, and Fabiola. We look orward to welcoming you back soon.

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• User:fadeouttt

  Trip type: Couples

  Misleading about services, zero accountability and deflection when confronted.

  26 Jan 2026

  I booked Hive Cancun specifically because it advertises spa/wellness amenities, including a steam room. Before committing to the stay, staff confirmed the steam room was included. After I checked in, management suddenly claimed there was an extra charge.There is no written policy anywhere (Booking.com, Hive Cancun, or G Hotel Group) stating that overnight guests must pay separately for steam room access. None. This information only appeared after I had already checked in — which put me in a corner.This is classic bait-and-switch. If an amenity is marketed as part of the property, and there’s no disclosed fee, guests should not be hit with surprise charges once they’ve committed.When I raised the issue, staff and management were dismissive and inconsistent. No transparency. No accountability. Just pressure to pay more.I travel often and rarely leave reviews, but this experience crossed a line. If you care about honest business practices and clear policies, think twice before staying here.Hotels should be upfront. Hive Cancun was not. Gestor de Experiencia, Guest Services / Front Office at Hive Cancun, responded to this review Dear Eric E, thank you for sharing your experience We sincerely apologize for any misunderstandings regarding our amenities. Your feedback is invaluabe, and we will address this matter to ensure clearer communication in the future. We appreciate you insights and hope to have the opportunity to serve you better.

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• User:junaid_alvi

  Trip type: Solo travel

  Well-Priced, Clean, Modern Hotel

  18 Nov 2025

  Really good hotel, especially for the price. The rooms are clean, spacious and modern, and having free parking right outside is very convenient. The pool area is well designed and gives the place a relaxed feel.The only, small, downside was the 'free breakfast' - it turned out to be just fruit, which wasn’t made clear when I made the booking. Gestor de Experiencia, Guest Services / Front Office at Hive Cancun, responded to this review Dear Mr. Alvi, thank you for your feedback regarding your recent stay. We are pleased to hear that you found our hotel to be clean, modern, and well-priced. Your comments about the breakfast will be taken into consideration as we strive to enhance our guest experience. We look forward to welcoming you again.

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• User:pewpewguy

  Trip type: Couples

  Tried to hustle money stating mandatory fees when it was not stated and couldn't find proof of fees!

  10 Jun 2025

  Typical Cancún fashion. the check-in person tried to hustle me and my sister, 2 separate reservation, 15 us each , saying it was a mandatory Tax. When I showed him to pls show on the reservation where it stated that, he couldn't find it. Then he proceeded to want to show me on his own paperwork and failed. He then told me HE WOULD NOT accept my reservation. I asked for a manager and after 10 mins acting like he was on the phone and flipping thru his own paperwork work, he kept apologizing stating that before it was written on the contract. Beware! This is wrong and illegal!! Take care of this problem! Gerencia Hive Cancun, Director General at Hive Cancun, responded to this review Dear pewpewguy, thank you so much for taking the time to write your comment, it helps us improve our guests experience.The DSA, mandatory tax is $8 USD and theResort Fee is $7 USD which stand for the $15 USD for each reservation.Here is a brief description of the mandatory tax: The DSA, or Environmental Sanitation Fee, is a tax levied on tourists in Quintana Roo, Mexico, for the use of tourism services and environmental conservation. This tax applies to hotel accommodations and, in some cases, to other tourism services as well. The purpose of the DSA is to fund environmental sanitation and conservation projects in the region. Thanks to your comment, we are now resolving this issue with the OTAs so that this information appears when you make your reservation and is not a surprise to our guests when they check in.I hope you give us the opportunity to have you back here at Hive Cancun to show you that we are improving.

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• User:cinzian163

  Trip type: Couples

  DO NOT PAY FOR EXTRA CHARGES

  27 May 2025

  We recently had a shameful experience at this hotel, prompting me to write this review after a lengthy attempt to resolve several issues. During my stay three months ago, I was unexpectedly charged additional fees for environmental and resort costs ( Derecho saneamiento ambiental 80$ and resort fee 63 $), which were not mentioned on the hotel's website or property description. Despite paying at check-in, I later sought a refund for these unjustified charges, but the hotel management did not respond to any of my several requests.I also reached out to booking.com's customer support for assistance, but unfortunately, I did not receive any response at all. For reference, I have attached the receipt that the hotel's staff gave me showing the amount I paid. The property management's lack of responsiveness and transparency is concerning, prioritizing payment over honesty.Furthermore, the room with a private swimming pool that we rented was subpar, with an outdated design, a dirty pool, and a clear need for renovation. I advise future guests to carefully review the property description for hidden fees and to be aware of potential issues. DO NOT PAY FOR EXTRA CHARGES. Unfortunately, this property falls short in providing a positive guest experience due to its lack of transparency, communication and honesty. Gerencia Hive Cancun, Director General at Hive Cancun, responded to this review Dear cinzian163, thank you very much for taking the time to write your comment. This helps us improve our guests' experience. I am very sorry you had a bad experience at Hotel Hive Cancún. Taking your comment into account, we are already solving this incident so that all this information will be clear and transparent for your next stay.Here is a brief description of the taxes that were mentioned to you for collection upon arrival. The term "DSA tax" refers to the Environmental Sanitation Tax (DSN), a tax levied on tourists staying in hotels and other accommodations in some Mexican tourist destinations, such as Quintana Roo and Los Cabos. The purpose of this tax is to fund environmental conservation projects and improve tourism infrastructure. In Quintana Roo, the DSA is levied on hotels, hostels, and motels and is calculated as a percentage of the Unit of Measurement and Update (UMA) per room per night. In Los Cabos, the tax is a fixed rate per room per night, regardless of the number of occupants, and is designated to a private trust for sustainability and safety projects. The tax is $8 USD and the Resort Fee is $7 USD which stand for the$15 USD total.Thank you again for your comment, and I hope you'll give us the opportunity to welcome you back to Hive Cancun.

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