Hotel Kavia Plus

Name: Hotel Kavia Plus
Address: Av. Yaxchilan, Mza 15, Lote 13, SM 22, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 2.2

Zona centro, Cancun (and vicinity), Mexico

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About Hotel Kavia Plus

location

This hotel is located in Cancun.

facility

This hotel has a lift and a reception desk. Services and facilities include a baggage storage service, a safe, a 24-hour security service, medical assistance, room service and a smoke alarm. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Parking spaces are available to guests travelling by car (no extra charge).

rooms

Air conditioning ensures that rooms maintain just the right temperature. Valuables can be securely stored in a safe. Other features include a telephone, a TV and WiFi (no extra charge). The hotel has family rooms and non-smoking rooms.

sport

The sports and entertainment facilities at the hotel ensure that guests have plenty of activities to choose from during their stay. The outdoor pool complex is ideal for exercise and relaxation. Comfortable sun loungers are available on the terrace. A variety of refreshing drinks await guests at the pool bar. After an eventful day, guests can work out and recharge in the gym.

meals

The dining area includes a restaurant and a café. A delicious breakfast provides energy for the rest of the day.

Amenities at Hotel Kavia Plus

Facilities
- -
  Air conditioning
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  Lobby
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  24-hour reception
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  Pets
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  Elevator/ Lift
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  Smoke detector
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  Wifi
Common Area
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  Sun Deck
General Services
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
Hygiene
- -
  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
- -
  Restaurant
Room Facilities
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  Shower
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  TV
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  Closet
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  Toiletries
Security
- -
  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool

Location

Around this property:

Centre

400.0 m

Beach

8800.0 m

Airport

14300.0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 19

User:sarah R
Trip type: Family
Just OK.
06 Feb 2026
Website says 500m to Ado bus station but it was a 5 min cab ride from Ado Centro Cancun to Hotel. Sidewalks are very uneven so we cabbed it. Glad we did. 100peso in cab to hotel. Not as close to the bus station as it says. Hotel staff are very nice. NO Alcohol allowed in hotel so sitting around the pool with a beer isn’t going to happen. Beds are OK. Not great but it was just a 1 night pit stop for us
User:adrianCubaneando
Trip type: Business
Dismal Attention,Total racism
13 Nov 2025
I had it as one of the best hotels in the center since they do not allow alcohol and always very clean, but on this last fatal trip with several of my clients that I stayed since their flights to the United States They were canceled by the government shutdown in the United States and this time they were victims of abuse, racism even, I made an extension and forced them to leave the Hab and wait at 3 in the afternoon to be able to re-enter, something absurd, a client with an autistic child and a physically handicapped and still there was no consideration .. Eye do not dress the Hotel and less being foreigners or Cubans since they do not like our race .. Adrian Serrano Owner Cuban Agency To Cancun .. Gestor de Experiencia, Guest Services / Front Office at Hotel Kavia Plus, responded to this review Hola Adrian, lamento mucho escuchar sobre la experiencia que vivieron. Agradecemos tus comentarios y tomaremos en cuenta tus observaciones para mejorar. Nos gustaría poder ofrecer un mejor servicio en el futuro. Gracias por compartir tu opinión. Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.
User:shailizc
Trip type: Couples
Great. Would recommend
28 May 2023
super clean! safe area was down the block from a small food area with bars and lots of food options. live music and performances. market outside open all night., theres also night markets Super friendly staff speak both English and Spanish. Has a nice Sercuity guard and staff on site 24/7. About 10 minute walk from bus transport to airport. Their pool was relaxing and fun to play in. really a great area!
User:pippalotte21
Trip type:
Comfy beds and good location
02 Feb 2022
Only stayed for one night but this hotel has a convenient location, nice breakfast and very comfortable beds. Slightly weak showers but great views from the rooftop pool area and I would recommend for a brief stay.
User:Fraxxd
Trip type: Couples
Single beds sold as double beds
10 Jan 2022
- Rooms are super warm, airless and sticky (no windows!)- We booked a standard room with a double bed. What we got is a bed by far smaller than a queen size bed with 2 pillows on it (rather a queen size bed). We talked with the manager who did not care. Then we talked with the booking agency who called the manager again. He explained that in Mexico double beds start at 1 m width. The booking agency could not do anything, as somehow the term double bed is country specific (in Germany it is 1.80 m, we got not more than 1.20 m) - so us being both taler than 1.8m had to sleep in a tiny bed. - We got a room on the 5th floor, the elevator did not work- Around the hotel there is hardly anything to do- check-in time is limited from 3pm to 6pm- the hotel does not answer to messages- pillows are so soft that you nearly feel like sleeping without pillows- gym was closed when we arrive- impossible to swim in the pool (rather 2 combined little pools with a platform in the middle with only a few cm water)- the air in the hallways is humid, hot and sticky- strong artificial smell all over the building + room has a safe