Hotel Ocean View Cancun Arenas

Recent Reviews: 1414

• User:Karen P

  Trip type: Family

  Good for sleep and shower

  09 Mar 2026

  The hotel is fine if you’re looking for basic accommodation to sleep and shower. I don’t recommend paying for the all inclusive package as the drinks were watered down and the food was not good. The room was very basic. Internet was not good. Service was okay. Keycard wouldn’t open the door some days, hotel was run down, ants in the room, etc.

• User:nikkijradford

  Trip type: Solo travel

  DO NOT BOOK PLEASE

  05 Feb 2026

  This is an honest and true impact of what this hotel is really like. After careful thought I feel it is necessary to inform you of the deeply upsetting, isolating, falsely advertised, and expensive holiday experience I endured.This holiday has not only ruined my time away but also severely affected my Christmas, New Year, and most importantly my mental health. I am a 52-year-old white British female who travels alone and has done so many times previously through Love Holidays without issue.Total Cost Paid: £2,748.91 (plus additional hotel taxes and VISITAX on arrival, which was never checked)1. Nexus Transfer – Arrival ExperienceUpon arrival in Mexico, I approached the Nexus transfer desk. I was told to wait, after which two staff members walked away, leaving me standing alone. Approximately half an hour later, a female staff member approached me and very rudely told me to “just wait” when I politely asked why.When I calmly asked for her name, she placed her right hand on my arm, covered her name badge with her left hand, and said, “I’m not giving you my name so you can make me lose my job.” This was never my intention. I was alone, in a foreign country, unable to speak the language, and felt extremely intimidated and frightened. She then walked away, leaving me crying and wanting to leave.About an hour later, a man approached me shouting, “Here, here is your taxi.” I was visibly shaking and crying, and even the taxi driver repeatedly asked if I was okay.Retune pick up was late by 30 minutes, only one other couple picked up after me, none before2. Hotel Check-InUpon arrival at the hotel, the receptionist, who did not speak English, shouted instructions at me regarding payments, cards, and room details in an aggressive and unwelcoming manner. Her attitude was unnecessary, hurtful, and made me feel extremely uncomfortable and unwelcome from the outset. Give paper to sign and to be honest don’t know what I signed 3. Room & Hotel Condition IssuesThroughout my 11-night stay, I experienced the following issues:Dirty floors that were never cleaned onceSliding balcony door extremely difficult to open and close, requiring two handsA makeshift and unsafe balcony lockNo balcony light, making it unusable at nightNo suitable place to dry wet swimwear or towels, causing the bathroom to smell (unable to leave clothing on balcony)Dirty marks all over the fridge door, never cleanedHairdryer advertised but not providedTelevision unusable unless connected to the internet (not advertised)Gym not advertised; repeatedly asked reception over 5 days how to use it and whether a card was required, then gave upEach interaction with reception was met with eye-rolling, dirty looks, and staff walking away without answeringThis behaviour made me feel scared, worried, stupid for choosing this hotel, and deeply uncomfortable thought my stay4. Restaurant Treatment & Food IssuesI was shouted at by the same female restaurant staff member on multiple occasions for what I was wearing, despite wearing the same cover-up for several days without issue previously.On one evening, when attempting to sit down, she shouted “No, no, you can’t!” When I politely asked where I could sit, she pointed outside. I placed my plate down, with all eyes on me, and began crying from embarrassment before walking out without eating.As a result:I did not eat breakfast on 4 out of 11 daysI missed lunch on 6 out of 11 daysI missed multiple evening mealsChecked out at 12pm on the 11th day and unable to eat or drink as banded is taken5. Misleading Advertising & Lack of SupportAdvertised swim-up bar did not existAdvertised infinity pool was not workingNo Love Holidays representative on site (wasn’t aware of this when booking holiday)Unable to book excursions due to language barriersStaff did not speak EnglishGoogle Translate was ineffectiveI felt completely isolated and unsupportedPool side snack bar offered chips, hotdog, pizza and one other hot dog only, everything else had to be purchased, and only 2 soft drinks available. Not available all day as advised 12pn to 6pm (all food served cold) nothing was advertised in English; there was a bit of paper with photosNever offered any form of active as advertised, no table tennis table, no aqua fit session supplied, no aerobic classes as advertised onlineOnline hotel is advertised as a four star, nowhere near that levelNo sandy beach (full of seaweed) only 8 beds on beach that could be usedIn 11 days, there was only 4 nights of entertainment, and they were either Spanish singers or Mexican singers· I spent most of my holiday alone in my room or by the pool for short periods· Min bar advertised online, no mini bar in room, there were x 2 bottles of complimentary water, then you had to buy bottles of water as not supplied though out the holiday, could only fill up a cup when the restaurant was open· Café advertised online, no café on site apart from a mini shop· Two restaurants on site advertised again, only saw and eat in one· Only one dining room option not two as again advertised online6. Meeting with Hotel ManagerOn New Year’s Eve, I waited 2.5 hours in reception to speak with the hotel manager. The meeting lasted approximately 10 minutes. When I raised my concerns, his response was simply, “What can I do?” which was deeply disappointing.I told him the hotel needs to be truthful when advertising and that this hotel is not suitable for English-speaking guests. I firmly believe there is discrimination towards anyone who speaks English. He said he would to my holiday rep and get back to me, two days later walked past me twice and never address anything with meImpact on My WellbeingI spent this holiday feeling:UnhappyIsolatedIntimidatedVictimisedEmbarrassedAshamedHurtDisappointedThe emotional impact has continued since returning home. I am struggling to talk to friends, family, or work colleagues about the distressing and embarrassing experience I endured.

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• User:Aneta D

  Trip type: Family

  Family holiday

  17 Jan 2026

  Upon arrival at the hotel, my initial impression was one of uncertainty. Due to the rain, towels had been placed on the floor in the reception area, and we were not greeted immediately. However, this was understandable as we were waiting in a queue.When we reached the reception desk, the staff were very pleasant and welcoming. Although their English was limited, communication was not an issue, as we were able to understand each other using translators and body language. The reception team were helpful and consistently professional, always greeting guests with warm smiles.There were six of us travelling together. Upon entering our room, we were pleasantly surprised by how clean and spacious it was. The room featured a balcony with beautiful views, and the bed was extremely comfortable. Housekeeping services were provided daily, and upon request, a kettle was delivered to the room along with coffee, cups, and all necessary amenities.Breakfast offered limited variety. Guests expecting a traditional continental breakfast with items such as cheese, salami, or ham may be disappointed. That said, the omelettes prepared at the egg station were very good. Breakfast service begins at 7:30 am, though the omelette and egg station does not open until 8:15 am, which we found somewhat unusual.Lunch and dinner options were satisfactory, and it was always possible to find something suitable to eat. This is not a five-star property, and the experience reflects the value paid.Guests who wish to swim in the sea should note that this hotel may not be ideal for that purpose. Although the hotel has a small beach area, it is often affected by seaweed and is not particularly inviting for swimming. For those seeking a better beach experience, I would recommend visiting the beaches near the Coco Bongo area, where the coastline is beautiful and the sea is far more appealing.It is also important to note that the hotel is quite old and appears somewhat tired in places. Guests should manage their expectations accordingly, as this property does not reflect a four- or five-star standard. In my opinion, it is more in line with a three-star hotel.Guests who smoke should be aware that this is a smoke-free hotel. Smoking is not permitted around the swimming pool or on room balconies. This policy would benefit from being more clearly communicated by travel companies prior to arrival.Although we are still currently staying at the hotel, our experience so far has been enjoyable. The entertainment team and hotel staff consistently go above and beyond to ensure guests have a pleasant stay. They work long hours and remain friendly and attentive at all times, which is truly commendable.

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• User:krestaa

  Trip type: Couples

  Don’t go

  07 Jan 2026

  This is not a 4 star hotel, this is a 1star . If you are British don’t come here because no one speaks English I suppose you get what you pay for though as it was cheaper than other hotels. Food was ok but not a big variety, waiter staff were friendly. Room was clean but basic , can’t have a cup of coffee unless you are sat in the restaurant. Next to no entertainment so be prepared to spend money for days out and excursions because you will get very bored staying in the hotel. WiFi is very poor and no swim up bar as advertised. Beach is right outside the hotel but very limited loungers and space and due to pool and beach locations you get very little sun as you are always in the shade. My advise is spend that little bit more on a different hotel because you will end up spending a lot more trying to get away from this hotel on days out and better food .

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• User:TIKTOK T

  Trip type: Family

  Bad don’t go

  23 Aug 2025

  Do not book this hotel especially if your from the UK no one speaks English . This is definitely not a 4* hotel more like a 1*. I’m not a fussy person but I must have to admit this in hotel was one of the worst I have ever stayed in. When we arrived I just thought the pictures look different to what had been advertised. The food well what can I say we must of gone down for breakfast at least 3 times out of the 14 nights yes 14 nights . We could only eat stale bread in the two slice toaster because everything else was in edible . We went to dinner once but I had to come back out it was that bad. On an evening we didn’t even bother getting dressed up because no one else did my 16 year old daughter took lots of nice things but couldn’t wear them . Everytime we went to eat something we all just looked at each other. Because we where all inclusive they where no cooking facilities we had to go to the one and only strip that was near us for snacks like crisps and drinks because the food was horrible. The beach was no beach just fullOf seaweed and absolutely stunk . Hotel just falling apart . We went and got a bus a couple of times near coco bongos to have food. I had asked TUi if they could put us in an earlier flight to no avail this wasn’t anything to do with them the hotel was booked with someone else . If I wanted to leave the hotel early we wouldn’t have got any money back and because we had already paid for our 2 week stay already we had to stay . 24 hours before was due to go home I what’s app the reception because they couldn’t understand anything I said and asked if my transfer has been in touch and if they could ring them because It would not letMe download the Nexus app and they replied with no we can’t do that for you . All our clothes was damp and the full room wasDamp . Here are the attached photos also don’t let the food photos that you see on the hotels page because they are all fee I never saw any chicken nuggets or fresh prawns . Here is my fine dining experience showed in these two photos .

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