Hotel Riu Palace Costa Mujeres

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Hotel Riu Palace Costa Mujeres

Playa Mujeres, Cancun (and vicinity)

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About Hotel Riu Palace Costa Mujeres About Hotel Riu Palace Costa Mujeres

Location

This resort is located on a quiet street in Cancun.

Facility

The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, safe, cash machine and drinks machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the complex feature a playground and a lovely garden. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service, a car hire service, a transfer service, 24-hour room service, a laundry service and a hairdresser.

Rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Pure relaxation in the hot tub, fun on the waterslide and refreshing drinks at the pool bar – guests will experience just how rich and varied a day in the water can be. Sun loungers and parasols are available on the sun terrace. Those who wish to stay active while on holiday can enjoy on-site beach volleyball. For a fee, golf is also available. Water sports available at the resort include catamaraning, kayaking, snorkelling and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, callisthenics and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a café, a bar and a pub. All-inclusive can be booked. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. The show cooking is a particularly special attraction.

Payment

The following credit cards are accepted: VISA and MasterCard.

Amenities at Hotel Riu Palace Costa Mujeres

Facilities
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  Air conditioning
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  Bar(s)
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  Café
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  Car Park
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  Disability-friendly
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  Hairdresser
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  Hotel Safe
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  Kids Club
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  Laundry Service
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  Lifts
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  Nightclub
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  Playground
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  Pub(s)
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  Restaurant(s)
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  Room Service
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  Shops
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  Small supermarket
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  TV Room
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  Waterslide
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  Wifi
Hygiene
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  Contactless payment
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  Enhanced cleaning programme
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  Hand sanitiser
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  Health checks on staff
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  Mandatory mask-wearing
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  Packaged meals
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  Protective equipment for employees
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  Protective equipment for guests
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  Protective hygiene screens
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  Protective masks for guests
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  Sanitiser dispenser
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  Social distancing regulations
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  Use of commercially available disinfectants
Meals
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  All inclusive
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  Breakfast Buffet
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  Continental Breakfast
Sport/Entertainment
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  Aerobics
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  Beach Volleyball
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  Catamaran
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  Children's Pool
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  Diving
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  Entertainment Programme
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  Golf
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  Gym
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  Indoor Pool
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  Jacuzzi
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  Massage
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  Number of Pools
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  Outdoor Pool(s)
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  Parasols
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  Sauna
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  Steam bath
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  Sun loungers
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  Sun terrace
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  Table Tennis

Location

Around this property:

Beach

0 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3316

Very Good

925

Average

305

Poor

158

Terrible

214

Recent Reviews: 4918

User:travilin1
Trip type: Couples
#1 RIU FAN
15 Jun 2026
We just returned from our 12th stay at RIU Palace Costa Mujeres, and once again it exceeded our expectations! This resort continues to be one of our absolute favorites and remains firmly in our Top 5 RIU resorts.A special thank you to Sergio, who took exceptional care of us and provided us with an outstanding room. His attention to detail and commitment to guest satisfaction made our stay even more memorable.The Elite Restaurant was absolutely delicious. The steak and lobster were cooked to perfection and literally melted in our mouths. Every meal there was a treat!We also want to recognize a few people of amazing animation team—Alexis, Danny, Otto, and Jackie. They kept us entertained every day with so many fun activities. From Kahoot, bocce ball, darts to bingo and other games, we had a fantastic time and even won several prizes! Their energy, enthusiasm, and friendliness truly made our vacation so fun. Enrique the beach waiter and bartender kept us full of cold drinks and made sure we never went without.One of our favorite spots at the resort is the Square Garden. It’s the perfect place to enjoy a drink before dinner, with a cool, relaxing atmosphere that we look forward to every visit. The piano player is amazing.Overall, we absolutely love RIU Palace Costa Mujeres. The beautiful property, excellent food, outstanding staff, and fun-filled activities keep bringing us back year after year. We have really gotten to know several of the staff members over the years and enjoy catching up and seeing them year after year. We can’t wait for visit number 13!
User:mapfoxy
Trip type: Family
Proper English review
15 Jun 2026
1st to the 15th June from London GatwickRooms 8 out 10Hotel layout 8 out 10Buffet 8 out of 10Pools cleaned dailyWe had a room at the front of the hotel overlooking pool and beachService 8 out of 10Unfortunately there is a little problem with seaweed on the beach but the water is swimmable and warmEveryone seemed friendly enough, plenty of sun beds around pools,Tried all ala cart restaurants the only one we didn’t like was the Mexican.Would definitely return don’t let any negative reviews put you off
User:scelestini83
Trip type: Family
Great time with family
12 Jun 2026
Had a great time. My husband and I have been to Cancun several times and this was our first time bringing our kids. They are 13 & 15. We usually stay at RIU’s. The resort is very nice. The restaurants that we went too were also good. We went to the Italian and Steakhouse this visit. The kids really enjoyed the buffets. Shout out to Angel at the breakfast & lunch buffet. He was very attentive and always looked for our family. The beach is nice and close to the resort. We stayed at RIU Latino (also is the Costa Mujeres area) on a previous visit and the beach was quite a hike. There was some seaweed so we didn’t do much swimming. Our weather wasn’t stellar one our visit. We had 3 good days and 2 rainy days. We found things to do and also swimming when there was a light rain was fun. They also had a World Cup viewing party that was fun! Exciting to see Mexico win!! Check out the sitting bar area. They have a pianist that is very good. They also have special daily drinks which are fun! RIU Dumanar is next door so the kids went on the water slides there. One thing I think would help with this resort is to have more activities to teens. Maybe even allowing them in the swim up bar area. Sometimes we just wanted to relax in the pool but then we have smaller children in the main pools. Not a problem at all but for example the one pool has loungers and they are taken up by little kids naturally because it’s more shallow. I picked this resort because there wasn’t any playscapes and I thought it would deter the littles but then they adapt by going on the in pool loungers. Also to add a tip. This resort is about an hour away from the airport so try to be a private transport.
User:bposca
Trip type: Family
Great resort beach sucks
09 Jun 2026
Okay! I did my research, supposed to be a better beach with the seaweed issue. WRONG! You need a great beach don't go to Mexico. Sad but true. I'm a beach girl so I made the best of it. Waterpark for kids good but dirty. Not staff fault people clean up after yourselves!!! . Pools amazing. Staff amazing. Premium resort, booze , food service etc! I'd come back if the beach and Mother Nature worked in my favour.
User:Brenda D
Trip type: Family
Amazing service by Alexander.
09 Jun 2026
"A wonderful experience from start to finish! My family and I went out for a bufet, and our waiter, Alexander, literally made us feel right at home throughout our entire stay. His attention to detail is incredible; not only was he constantly attentive, but he also went above and beyond to make my 5-year-old niece feel extra special, and he was incredibly patient with my teenagers who were speaking Spanglish. Thanks to him, we all felt truly valued. We will definitely be back for Alexander’s excellent service!"

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Hotel Riu Palace Costa Mujeres

Location

Facility

Rooms

Sport

Meals

Payment

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