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About Hotel Riu Palace Las Americas
This luxury hotel is located in Cancún, directly on a fine, white, sandy beach. The immediate vicinity offers a shopping centre and links to the public transport network. Transfer to the airport takes about 25 minutes by car.
The hotel has 340 junior suites and 32 suites, which are located on 8 storeys and are reachable by lift. English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service and a hairdresser. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.
Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.
Guests can strike that perfect balance between exercise and relaxation in one of the 3 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as cycling/mountain biking, tennis, beach volleyball and volleyball or, for a fee, golf, are offered at the hotel. A wide range of sports are available, including water sports such as windsurfing, canoeing, catamaraning, snorkelling and diving or, for a fee, banana boat rides. Sport and leisure facilities at the hotel include a gym, table tennis and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, a dance club and a nightclub.
Dining facilities include 6 restaurants, a café and a bar. All-inclusive can be booked. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). The hotel also offers snacks.
The following credit cards are accepted: American Express, VISA and MasterCard.
Amenities at Hotel Riu Palace Las Americas
Facilities
Air conditioning
Bar(s)
Bicycle Hire
Café
Car Park
Conference Room
Disability-friendly
Foyer
Garage
Hairdresser
Kids Club
Laundry Service
Lifts
Newspaper kiosk
Nightclub
Playground
Restaurant(s)
Room Service
Shops
Small supermarket
TV Room
Wifi
Hygiene
Enhanced cleaning programme
Hand sanitiser
Health checks on staff
Mandatory mask-wearing
Packaged meals
Protective equipment for employees
Protective equipment for guests
Protective hygiene screens
Protective masks for guests
Social distancing regulations
Use of commercially available disinfectants
Meals
à la carte Dinner
All inclusive
Breakfast Buffet
Drinks Included
Evening Buffet
Lunch Buffet
Sport/Entertainment
Aerobics
Aqua aerobics
Banana Boat
Beach Volleyball
Canoe
Catamaran
Children's Entertainment
Children's Pool
Cycling/Mountain Biking
Diving
Entertainment Programme
Golf
Gym
Heated Pool(s)
Indoor Pool
Jacuzzi
Massage
Number of Pools
Outdoor Pool(s)
Parasols
Sauna
Sun loungers
Sun terrace
Swimming Pool
Table Tennis
Tanning Studio/Solarium
Tennis
Windsurfing
Location
Around this property:
Beach
5 m
Public Transport
50 m
Shopping opportunities
120 m
City Centre
1 km
Golf Course
2 km
User Rating & Reviews
Excellent
3863
Very Good
920
Average
336
Poor
114
Terrible
184
Recent Reviews: 5417
User:shears93
Trip type:
Beautiful luxury hotel, great service, rooms outdated, would definitely return
02 Dec 2025
User:kaheruppal
Trip type:
BAD EXEPERIENCE
28 Nov 2025
User:360allap
Trip type:
It was a good stay
21 Nov 2025
User:Z9522IXsheilaa
Trip type:
Rather disappointed
19 Nov 2025
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