Hotel RIU Palace Las Americas

Name: Hotel RIU Palace Las Americas
Address: Blvd. Kukulcan, Km 8.5, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.5

Zona Hotelera, Cancun (and vicinity), Mexico

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About Hotel RIU Palace Las Americas

location

This luxury hotel is located in Cancún, directly on a fine, white, sandy beach. The immediate vicinity offers a shopping centre and links to the public transport network. Transfer to the airport takes about 25 minutes by car.

facility

The hotel has 340 junior suites and 32 suites, which are located on 8 storeys and are reachable by lift. English- and German-speaking staff at the reception desk in the lobby are happy to answer any questions. Services such as a baggage storage service, a safe and a cash machine ensure a comfortable stay. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a car hire service, room service, a laundry service and a hairdresser. A bicycle hire service provides all the necessary equipment for exploring the surrounding area.

rooms

Rooms are equipped with air conditioning, central heating and a fan. Guests can relax and enjoy the sea views from the balcony or private terrace of some rooms. The rooms have a queen-size bed and a sofa bed. Extra beds can be requested. A safe and a minibar are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

Guests can strike that perfect balance between exercise and relaxation in one of the 3 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. A variety of activities such as cycling/mountain biking, tennis, beach volleyball and volleyball or, for a fee, golf, are offered at the hotel. A wide range of sports are available, including water sports such as windsurfing, canoeing, catamaraning, snorkelling and diving or, for a fee, banana boat rides. Sport and leisure facilities at the hotel include a gym, table tennis and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. The hotel offers plenty of activities and entertainment options, including an entertainment programme, a kids' club, a dance club and a nightclub.

meals

Dining facilities include 6 restaurants, a café and a bar. All-inclusive can be booked. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for dinner). The hotel also offers snacks.

Amenities at Hotel RIU Palace Las Americas

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Shops
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  Conference Room
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  Internet access
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  Laundry Service
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  Pets
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
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  Adults-only hotel
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Barbeque
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Snorkelling
Payment
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  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  TV
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  Slippers
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  Toiletries
Security
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Events

Location

Around this property:

Beach

5 m

Public Transport

50 m

Shopping opportunities

120 m

City Centre

1000 m

Golf Course

2000 m

User Rating & Reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

3863

Very Good

920

Average

336

Poor

114

Terrible

184

Recent Reviews: 5417

User:shears93
Trip type:
Beautiful luxury hotel, great service, rooms outdated, would definitely return
02 Dec 2025
We visited from the UK for 11 nights and having just got home I wanted to write an honest review. Overall, a whole heap of positives. Service: Service and hospitality culture in Cancun is...
User:kaheruppal
Trip type:
BAD EXEPERIENCE
28 Nov 2025
This stay was very disappointing . I have stayed here several times before however I will not be coming back. From taking 4 days to getting my AC fixed from my room . The fake alcohol that was being...
User:360allap
Trip type:
It was a good stay
21 Nov 2025
We just returned from our second stay at RIU Palace Las Américas, and overall it was another very enjoyable experience. The resort continues to impress with its beautiful beach, clean property, and...
User:Z9522IXsheilaa
Trip type:
Rather disappointed
19 Nov 2025
This hotel is classed 5 star but I would give it 4 Our original room overlooked what I think was next doors laundry with 24 hour air-conditioning noise We had to pay o get our room changed even...