Hotel Santa Maria

Name: Hotel Santa Maria
Address: Av. López Portillo y Torcasita, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.5

Zona centro, Cancun (and vicinity), Mexico

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About Hotel Santa Maria

location

This hotel is located in Cancun.

facility

The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a currency exchange service, a cash machine, a TV room, a 24-hour security service, medical assistance and a smoking area are available. Amenities include a drinks machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the garage or in the car park.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The hotel has family rooms and non-smoking rooms.

sport

A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including billiards and hiking.

meals

The dining area includes a restaurant and a bar. A fortifying breakfast is served daily.

Amenities at Hotel Santa Maria

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Parking
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  Wifi
Building Information
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  Garden (m²)
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  First-aid services
Room Facilities
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  Shower
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  Minibar
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  TV
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  Closet
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  Toiletries
Security
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  Security Guard

Location

Around this property:

Centre

3000 m

Airport

22000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 80

User:Rosemary L
Trip type: Solo travel
Lovely Mexican Feel
27 Dec 2023
The staff were friendly, communication was a challenge, but Google Translation and hand gestures bridge the gap and smiles eased the discomforts. My room was on the top floor, got help with my bags.
User:Cristian R
Trip type: Solo travel
Slowest and rudest front desk lady ever
12 Dec 2023
Extremely slow and unfriendly réceptionist ,on my last day instead of enjoying the beach I had to waste all my afternoon waiting to check in .I politely said I don't want to waste my day and I've been waiting for 30 minutes and asked her to hurry up and she disrespectfully said " NO" ,not à good location either ,way too far from the beach .Avoid this place as much as you can cause you'll be disappointed
User:DC20001010
Trip type: Solo travel
not good
29 Sept 2023
Inconvenient for tourist! far from Tourist area. Rude staff completely ignore english speaking people.English speaking tourist treated like trash.After spending thousands of dollars and in vacation mood, they will ruin both, your money and your mood.The hotel is far from Bus terminal which is the tourist area in downtown.Hotel was mostly empty in my 7 day stay.
User:deLord7000
Trip type:
Receptionists dont speak English
09 Jan 2022
The receptionists didnt speak proper English but mostly used Google translate. Not sure whether this was a translational problem or whether they gave us wrong info about the distance to the beach. We were told it would be 10min walk (I even got that info with my Spanish) but it's more like 30min. Take a combi instead which is 5min walk from there. Playa del nino is the name of the beach. Small and serene, although directly at a street. Come here early in the morning and you can experience beautiful sunrises.The room was just so-so. Everything looked a bit run-down. The hotel itself gave a good feeling, it is open and with lots of greenery.Good WiFi. Paid 1000 MXN for one night with doublebed.
User:EBPEEBS85
Trip type:
Cute hotel, no a/c
02 Jun 2021
The hotel was very cute, well maintained, but no a/c. Extremely fair price, no breakfast offered, but no coffee either. we were not completely disappointed. We went down the street to "NEZA" taquerias for delicious tacos!