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Hyatt Ziva Cancun

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Hyatt Ziva Cancun

locationZona Hotelera, Cancun (and vicinity)

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About Hyatt Ziva CancunAbout Hyatt Ziva Cancun

Location

This hotel is located directly in the leisure district of Cancún. The centre offers guests various nightclubs, bars and restaurants and is only a few minutes walk away.

Facility

The complex has a lift and features 800 rooms, including 381 double rooms. English-speaking staff at the 24-hour reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the city from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a TV, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, beach volleyball, basketball, golf, paddle tennis and fishing. With windsurfing, jet skiing, canoeing, sailing, snorkelling, diving and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, darts, yoga and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments and hydrotherapy treatments. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

Meals

Dining facilities include a restaurant, a dining room, a café and a bar. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The complex offers a selection of alcoholic and non-alcoholic beverages.

Payment

The hotel accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Hyatt Ziva Cancun Amenities at Hyatt Ziva Cancun

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Games room

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Nightclub

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      Pets

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

10 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

11899

Very Good

1646

Average

596

Poor

258

Terrible

442

Recent Reviews: 14841

  • User:Stephanie S

    Trip type:

    Great Place to Vacation

    rating11 Jun 2026

    This was a beautiful resort with the friendliest staff ever! There were enough pools where none of them were over-crowded. I would highly recommend for your next vacation.

  • User:J O

    Trip type: Family

    Great resort, excellent food, amazing spa

    rating09 Jun 2026

    We had an amazing week at Hyatt Ziva Cancun in mid-May with our family of four, including our two young adult kids. From the moment we arrived, we were impressed by how beautiful the resort is—stunning views, well-kept grounds, and an overall atmosphere that just makes it easy to relax and enjoy your time together.The food was excellent across the board, with plenty of variety so everyone in our family could find something they loved. Every meal felt like a highlight, and the quality really stood out compared to other all-inclusive resorts we’ve visited.One of the biggest highlights of our trip was the spa experience. Cesar was incredibly helpful in getting us booked for massages, and we’re so glad he did. Spending the hour beforehand enjoying the jet pool, steam room, and sauna was absolutely amazing—such a relaxing and premium experience. The massages themselves were some of the best we’ve ever had and truly a must-do while you’re there.

  • User:Mark L

    Trip type:

    Top property in the hotel strip

    rating07 Jun 2026

    Beautiful location at the lighthouse on the hotel strip in Cancun. The hotel was very well kept, the service first class, and the food was excellent. We attended a family wedding and the team did an amazing job. My only complaint is the very high cost for the stay. There are much better deals in the area but the service and hotel are certainly outstripping.

  • User:Jennifer H

    Trip type:

    Cried when I left!

    rating06 Jun 2026

    Absolutely incredible stay. The service and cleanliness were incredible. Pools are immaculate and not too crowded. Fun activities and work out classes. The food is good for an all inclusive but I’ve never found all inclusive food that amazes me. But for the ease of the experience, lots of options for the whole family, and a staff that is super attentive and kind I give this resort 9/10. It is pricey but this might be my favorite vacation ever because I could just enjoy being with my family and didn’t have to do anything other than relax and enjoy everyone in a stunning location.

  • User:Terry W

    Trip type: Couples

    Best experience ever

    rating02 Jun 2026

    From the moment you arrive you are treated like royalty.The rooms are luxurious and spacious, well maintained twice a day.The restaurant’s and bars are second to none with amazing friendly staff.The attention to detail, the cleanliness,( you will always see people cleaning is beyond belief.The entertainment is top level with a special mention to Michele who sings in the Speak easy bar as she is world class..amazing.

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