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Ibis Cancun Centro Hotel

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Ibis Cancun Centro Hotel

locationZona centro, Cancun (and vicinity)

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About Ibis Cancun Centro HotelAbout Ibis Cancun Centro Hotel

Location

This hotel is located in Cancun. The nearest airport is Cancun (CUN).

Facility

The hotel has a lift and features 190 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a cash machine are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Other services include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. The business centre is on hand for guests' business requirements and provides a fax machine.

Rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed or a queen-size bed. Children's beds and extra beds can be requested for younger guests. A desk is provided. An ironing set is provided for guests' convenience. A telephone, satellite television and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms and non-smoking rooms.

Sport

Various dining options are available, including a restaurant, a dining room and a bar. A generous breakfast buffet guarantees a great start to the day. Staff are also happy to provide children's meals.

Meals

The following credit cards are accepted at the hotel: VISA and MasterCard.

Amenities at Ibis Cancun Centro Hotel Amenities at Ibis Cancun Centro Hotel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Pets

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      TV Room

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      Wifi

  • Hygiene

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      ALLSAFE (Accor/Bureau Veritas)

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

359

Very Good

553

Average

325

Poor

100

Terrible

113

Recent Reviews: 1450

  • User:Rohan K

    Trip type: Friends getaway

    Lack of BASIC things & insensitive staff

    rating31 Jan 2026

    The hotel lacks BASIC things like water bottles, dental kits etc. On asking the hotel staff, I was told that they don't keep water bottles and things like dental kits. They are also not in stock. One workaround that I got is to use water dispenser at reception.The biggest irony is that at one place it says that Ibis is trying to reduce one time usage plastics and similar materials. But by not providing reusable glass bottles, a traveller would anyways end up buying a plastic water bottles or similar stuff from outside. So Ibis has simply abandoned the responsibility.Overall, I am highly disappointed and will never use or recommend Ibis again to anyone

  • User:Mr L

    Trip type: Solo travel

    Awful. I regret every second I was here. I would rather have stayed home. Huge mistake.

    rating29 Nov 2025

    Staff was kind, helpful, friendly, but the rooms were TERRIBLE. they were the same size and shape as a modern day prison cell. No microwaves. Pay extra for a mini fridge. Extremely depressing rooms. Owners squeezed as many rooms as they possibly could in not caring about how the guests would feel. ITS LIKE BEING IN PRISON. DO NOT STAY HERE. Also. Left my room spotless with my glasses on a countertop by themselves clear as day. Staff did not turn them into lost and found. They either threw them away or kept them. Expensive prescription eye glasses I dearly needed gone. Also, location is TERRIBLE. Good luck getting to the beach. And GOOD LUCK GETTING BACK FROM THE BEACH. ABSOLUTELY DO NOT STAY HERE UNLESS YOU LOVE PRISON.

  • User:Videodhar

    Trip type:

    Lackluster property at a good location

    rating18 Apr 2025

    My wife and I stayed at this property in April 2025 for just one night. The lobby staff is unwelcoming and slow. The rooms are small, we stayed in a 2x full bed room which showed me as the topmost tier that day. There’s barely any space in the room. It’s a tiny room where putting a single checkin bag is a nightmare. The bathroom and shower game me a “motel” feel. Shower head was a drip - no pressure at all. There was one liquid container in the shower that said shampoo +conditioner+ body wash.

  • User:Odyssey240688

    Trip type: Family

    Small rooms and small beds

    rating03 Jan 2025

    This hotel is very basic and honestly very small rooms, the beds are really small and this is very unconfortable for a family of 3 cause is really hard to sleep in a twin xl bed the rooms are smelly (some) i use 3 and 1 smells like rotten and very humid, i will not back to this hotel

  • User:Mahaveer C

    Trip type:

    Worst ibis seen

    rating02 Jan 2025

    Rooms were dirty, towels were dirty with bad smell, we were having two rooms and 1 room was without self and one was without fridge, 1 thing missing in both. safe found already locked and not opened even after request. Hotel and restaurant staff was reluctant to listen any of our request. tiles were coming out in passage. We leave everyday at 6.30 am for tour and asked restaurant to pack breakfast but they skimpily denied. considering all these factor we deserve full refund. I choosed Ibis over nearby Marriott and regret choosing ibis.

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