Imperial Las Perlas

Name: Imperial Las Perlas
Address: Blvd. Kukulcan Km 2.5, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 2.9

Zona Hotelera, Cancun (and vicinity), Mexico

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About Imperial Las Perlas

location

This hotel is located in the leisure district of Cancún, directly beside fine sandy Bahia Mujeres beach. The town centre with its many bars, restaurants and nightlife venues can easily be reached on foot and Cancún can be reached by taking advantage of the local public bus service for which there is a stop directly in front of the hotel. Transfer to the airport takes about 30 min.

facility

Guests have a choice of 7 single rooms and 113 double rooms located in two 4-storey buildings with lifts. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities available at the hotel include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access (for a fee) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Parking spaces are available to guests travelling by car. Other services include a 24-hour security service, a car hire service, medical assistance, room service, a laundry service and a hotel shuttle bus. A photocopier is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Valuables can be securely stored in a safe. Guests will also find a mini fridge included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi are provided as well. Bathrooms are equipped with a shower and a bathtub. As a special convenience, cosmetic products and a selection of towels are available to guests. Wheelchair-accessible rooms can also be booked.

sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. A terrace with sun loungers and parasols is available. The pool bar serves a selection of refreshing drinks. For guests who wish to keep active, beach volleyball and volleyball are available. Water sports available at the hotel include paddle boating, canoeing, sailing, snorkelling, diving, water aerobics and aquafit. Sport and leisure facilities at the hotel include a gym, callisthenics and aerobics. A spa and massage treatments are available in the wellness area. The hotel offers an entertainment programme for adults.

meals

Various dining options are available, including a restaurant, a breakfast room, a café and a bar. Catering options include bed and breakfast, full board and all-inclusive. A continental breakfast buffet provides many delicious reasons to rise and shine. At lunch and dinner, guests serve themselves at the buffet. The hotel also offers snacks. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at Imperial Las Perlas

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Internet access
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  Laundry Service
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  Pets
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  Laundry
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  Parking
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  Wifi
Beauty and Spa
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  Massage
Building Information
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  Garden (m²)
Common Area
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  Reception
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  TV
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Golf

Location

Around this property:

Public Transport

20 m

City Centre

2000 m

Golf Course

5000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

123

Very Good

230

Average

248

Poor

132

Terrible

237

Recent Reviews: 970

User:Tina E
Trip type: Couples
Enjoyable stay
09 Sept 2026
Hotel clean but very basic! Food selection very poor and the same limited options every day offered. No desserts whatsoever not even ice cream. No evening entertainment & the bar closed at 10pm. Not sure how they can describe this stay as all inclusive? Not good value for money!
User:Piotr W
Trip type: Family
Best time ever
30 May 2026
We spent the whole week in Imperial Las Perlas hotel. What a place and what a experience. We're leaving tomorrow and missing the place already. Brilliant service at restaurant and the beach bar. Everyone there was extremely helpful and very friendly. Special thanks to Israel our hotel barman, Gabriel, Andrea, Seleni Alex, Rachel, Jannet and Cristian who were always looking after us and our children. Victor doesn't want to go back home and will miss you all. We hope to see you again one day. Thank you very much.
User:369gezm
Trip type: Couples
Nice clean hotel , grounds, pool area and small restaurant
02 May 2026
Arrived at the hotel about 9pm , speedy check in and shown to our room , room was basic but clean and functional , nice shower and good pool / slight sea view. Rooms were cleaned daily with change of towels daily and bedding every other day Restaurant was ok ..breakfast was basic, but lunch and dinner were average to good with a different theme each night .The bar and pool area are fantastic definitely the centre piece of the hotel. Great cocktails .Staff are fantastic always ready to help .Only down side we felt was the the rooms needed a small fridge and tea/ coffee making facilities. There's a nice souvenir shop on site and a shop outside that's open till late .There's a bigger shop 5mins down the road to the left which has a cash point .There a nice little beach which you can walk down from the bar .All in all had a great time at the hotel and would definitely come back
User:Linto J
Trip type: Friends getaway
Unhappy stay , avoid if you can
20 Mar 2026
I stayed at Hotel Imperial Las Perlas Cancun from 03-10-2026 till 17-03-2026. My overall experience wasn't good.They gave me a third-floor room. There is no lift, so you must climb the stairs. The room had a partial sea view and was a good size, but the furniture was very old. There were lots of ants in the bathroom sink. The bed was comfortable with no issues.Around 4:30 in the morning it gets quite loud because the ferry service to the island runs behind the hotel. The area can be crowded early in the morning, which can affect privacy.I booked an all-inclusive holiday, but the food was terrible. Only breakfast was reasonable; lunch and dinner were awful, so I ended up ordering food via Uber. The staff in the bar and restaurant were good, but some of the security staff were rude.The hot water stopped partway through my shower on several days, and you have to wait a while for it to return. The towels provided were very old and should be replaced. There is a TV in the room but no kettle, so if you want tea or coffee you must wait until 7:00 a.m. when the hotel restaurant opens.The restaurant has limited seating, so you often have to wait outside for staff to let you in. There are two swimming pools: one of reasonable size and one quite small. The beach behind the hotel is a bit rocky with stones and some seaweed, but it offers a nice view. It is easy to get to the islands from there since the ferry is right behind the hotel.Overall, my experience was not great and I would not recommend this hotel.
User:Joanne K
Trip type: Friends getaway
Never again
23 Feb 2026
Very basic hotel food disgusting always cold not much choice