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Jw Marriott Cancun Resort & Spa

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Jw Marriott Cancun Resort & Spa

locationZona Hotelera, Cancun (and vicinity), Mexico

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About Jw Marriott Cancun Resort & SpaAbout Jw Marriott Cancun Resort & Spa

location

This hotel is located directly by the beach in the leisure district of Cancún. Diverse shopping facilities and entertainment venues are located not far from the hotel. The international airport of Cancún is 18 km away.

facility

74 suites, 209 single rooms and 165 double rooms are located on 14 storeys and can be reached by lift. English-speaking staff at the reception are happy to assist guests at the reception desk round the clock. Check-in and check-out are available 24 hours a day. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. Complimentary newspapers are available. A business centre with fax machine and projector is available.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. Rooms have a double bed, a king-size bed or a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

Guests can strike that perfect balance between exercise and relaxation in one of the 3 indoor and outdoor pools. The freshwater pool area, which is in part heated, also has a children's pool. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The hotel offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball, golf and fishing. With jet skiing, sailing, snorkelling, diving, water aerobics and aquafit available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, badminton, callisthenics and aerobics. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a dining room, a breakfast room, a café and a bar. Guests can indulge their palates at the non-smoking restaurant, which features air conditioning and a separate area for smokers. Bed and breakfast is offered as a catering option. A continental breakfast buffet guarantees a great start to the day. At lunch and dinner, guests can choose between a buffet, à la carte and a set menu. Special meals, including diet meals, are also available. The hotel also offers special catering options.

Amenities at Jw Marriott Cancun Resort & Spa Amenities at Jw Marriott Cancun Resort & Spa

  • Facilities

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      Air conditioning

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      Currency Exchange

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      Shops

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      Conference Room

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      Internet access

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      Room Service

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      Laundry Service

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      Kids Club

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      Playground

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      Pets

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      Elevator/ Lift

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      Ironing services

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      Laundry

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      Newspaper

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      Parking

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      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Massage

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      Salon

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      Spa

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      Steam and Sauna

  • Building Information

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      Garden (m²)

  • Business Center and Conferences

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      Business Center

  • Common Area

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      Game Room

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      Prayer Room

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      Reception

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      Sun Deck

  • Distances

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      Beach

  • Family and Kids

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      Childcare service

  • General Services

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      Concierge

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

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      Wake-up Call / Service

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      Wheelchair

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for employees

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      Packaged meals

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Special Diet

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      Continental Breakfast

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      Bar

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      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Snorkelling

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      Water sports

  • Payment

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      ATM

  • Room Facilities

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      Shower

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      Bathtub

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      Hairdryer

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      Minibar

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      TV

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      Bathrobes

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      Room service

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      Slippers

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      Toiletries

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

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      Diving

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      Gym

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      Tennis

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      Events

  • Transfers

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      Airport Transfers

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

15500.0 m

Airport

18000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

1196

Very Good

157

Average

68

Poor

58

Terrible

65

Recent Reviews: 1544

  • User:TJ W

    Trip type: Couples

    A Wonderful Stay at JW Marriott Cancun

    rating07 Sept 2026

    I had a fantastic stay at JW Marriott Cancun. From the moment I arrived, the atmosphere was welcoming, relaxing, and beautifully maintained. The rooms were excellent, and the resort had everything I could want for a memorable beach vacation.The beach was another highlight. There was very little seaweed during my stay, and the team did a great job keeping the beach clean and enjoyable. What made my beach experience especially memorable was seeing the lifeguards carefully collect baby sea turtles from a hatching—it was such a special moment and something I will always remember.The resort also offered an impressive variety of dining options. Bravia was a standout for me, with an amazing Spanish meal and a wonderful overall experience. I also really enjoyed the wine tasting offered at the resort. Stephanie did a fantastic job and made the experience fun, informative, and memorable.The pools were amazing and provided plenty of space to relax. Gerlert at the pool was incredibly attentive and made sure everything was taken care of throughout my time there.I also want to give a special mention to Juan, who welcomed me at the door. He took the time to introduce me to the resort and make sure I knew about everything available during my stay. That personal welcome really set the tone for the experience.Overall, JW Marriott Cancun delivered a wonderful combination of beautiful accommodations, great dining, incredible pools, a beautiful beach, and genuinely welcoming service. The attention from the staff and the little memorable moments—from the wine tasting to watching the baby sea turtles—made this stay truly special. I would definitely return. Marriott Hotels, Owner at JW Marriott Cancun Resort & Spa, responded to this review Thank you for sharing such a wonderful account of your time with us. We’re glad you enjoyed so many elements of our resort, from our beautifully maintained rooms and pools to the beach and variety of dining experiences. The story of the baby sea turtles is especially heartwarming, and we’re happy our team could help make that moment part of your visit.It’s also great to see Stephanie, Gerlert, and Juan recognized for the care they showed throughout your stay. Their individual efforts, along with the wine tasting and your experience at Bravia, helped create the kind of personal touches that make our resort stand out. We look forward to welcoming you back to Cancún for another picturesque visit.Best regards,Guillermo CantoHotel Manager

  • User:fozzyp

    Trip type: Couples

    Best customer service I have ever had

    rating06 Sept 2026

    My husband and I have status and have stayed at many many Marriott’s. This JW brought. The customer service went above and beyond for us. My only request is that they have more Mexican food on site. The pools where great, rooms where great, room service was fast. The adult only area was very classy. Marriott Hotels, Owner at JW Marriott Cancun Resort & Spa, responded to this review Thank you for such a wonderful review. We’re delighted to hear that our team went above and beyond and that you enjoyed the pools, accommodations, prompt room service, and adults-only area. Knowing that your experience stood out among the many Marriott stays you’ve enjoyed means a great deal to us. We also appreciate your suggestion regarding more Mexican cuisine on property. We’ll be sure to share that feedback with our culinary team. It was a pleasure having you with us, and we hope to welcome you and your husband back to Cancún again soon.Best regards,Guillermo CantoHotel Manager

  • User:Romina W

    Trip type: Family

    Fantastic resort to relax in and enjoy pool and spa time!

    rating02 Sept 2026

    Convenient location at the middle of the hotel zone. Well maintained and clean resort even if scattered signs of age (some elevators being renovated at the time). Beautiful design of long main family friendly swimming pool with an infinity pool view of the sea. Excellent beach/pool food at the poolside restaurant. Service was attentive, professional and consistent throughout all interactions! Gym, Spa facilities (indoor adults only pool & jaccuzzi), the Spa services, were all fantastic and well maintained. Room was spacious and had a fantastic view. Nice mix of restaurants to try, gift shop also had good supplies. Overall a fantastic stay, appreciated that it is NOT all inclusive since we don’t want everything bundled. Marriott Hotels, Owner at JW Marriott Cancun Resort & Spa, responded to this review Thank you for sharing your experience with us! It’s so good to know that our location, stunning pools, and attentive service added to your relaxation. We’re pleased you appreciated our spacious rooms and the non-inclusive setup, offering dining flexibility. Your feedback on the facilities is invaluable.We look forward to welcoming you back for another fantastic visit!Best regards,Guillermo CantoHotel Manager

  • User:TarunWasan

    Trip type: Family

    A outstanding Marriott property in Cancun Mexico

    rating31 Aug 2026

    An amazing hotel experience. Well located in the middle of the hotel zone overlooking the Caribbean Sea, it’s a fabulous Marriott property. The pool, the bar, the restaurant and common areas area all top class. As a lifetime Titanium Elite member I have travelled to a lot of Marriott properties around the world and I would rate this as one of the better ones. It was off season so occupancy was low which made it all the better for a quiet family vacation in a top location Marriott Hotels, Owner at JW Marriott Cancun Resort & Spa, responded to this review It's a sincere pleasure to hear that our resort stood out among the many Marriott properties you’ve visited as a Lifetime Titanium Elite member. It sounds like the relaxed atmosphere was a great fit for your family getaway, and we hope to welcome you back to Cancún for another exceptional stay.Best regards,Guillermo CantoHotel Manager

  • User:kiaharar

    Trip type: Couples

    Best Babymoon Ever!

    rating13 Aug 2026

    The JW Marriott Cancún made our babymoon so special. From the moment we arrived, everyone was so sweet and thoughtful with us, but what really stood out was how personal they made everything feel.They took the time to handwrite cards for us and our soon-to-be baby girl, which honestly meant so much to us. A huge thank you to Eliza, Edgar, Lizeth, Lulu, and Julio Ruiz for making us feel so welcomed and cared for.Lizeth from Bravio especially went above and beyond and even got our baby girl the cutest little gifts. It was such a sweet surprise and something we’ll always remember from this trip. We are so grateful for all the love, care, and attention everyone showed us during our stay. We had such a beautiful babymoon and truly felt so special. We can’t wait to come back with our baby girl someday! ?????? Marriott Hotels, Owner at JW Marriott Cancun Resort & Spa, responded to this review We're so happy to hear that your babymoon trip was filled with such thoughtful care from the moment you arrived. We’re especially touched that the handwritten cards and gifts for your baby girl meant so much to you. Moments like these are incredibly special, so we’re glad our team could help make this chapter even sweeter. We’ll be sure to share your recognition with Yuliana, Eliza, Edgar, Lizeth, Lulu, and Julio Ruiz. Lizeth will be especially happy to know how much her surprise for your baby girl meant to you. We look forward to welcoming you all back and can't wait to meet your little one too!Best regards,Guillermo CantoHotel Manager

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