Kempinski Hotel Cancun

Name: Kempinski Hotel Cancun
Address: Retorno del Rey No. 36, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.6

Zona Hotelera, Cancun (and vicinity), Mexico

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About Kempinski Hotel Cancun

location

This hotel is located just minutes from the many attractions of the city of Cancun. It offers easy access to intriguing ancient Mayan sites and striking Caribbean beaches and guests can choose from a variety of leisure activities. It lies some 15 minutes from the airport.

facility

The hotel has a lift and features 365 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the hotel feature a playground and a lovely garden. Guests arriving by car can park their vehicles in the garage or in the car park (for a fee). Further services include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser, a coin-operated laundry, a page service and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. To assist guests with their business and communication needs, the business centre offers a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. All rooms are carpeted and include a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator and a tea/coffee station. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms and smoking rooms.

sport

The outdoor pool complex provides invigorating refreshment. A hot tub invites guests to soothe their muscles, and a poolside snack bar will take care of any hungry bellies. Sun loungers and parasols on the terrace invite guests to relax and unwind. For those who wish to stay active while on holiday, the hotel offers tennis. Water sports enthusiasts are offered snorkelling. The fitness rooms are perfect for a comprehensive workout. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Parents can unwind while the kids can participate in an entertainment programme full of fun activities.

meals

Various dining options are available, including a restaurant, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. A continental breakfast buffet guarantees a great start to the day. For dinner, guests can order à la carte. Diet meals, gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The hotel also offers special catering options. The show cooking is a particularly special attraction.

Amenities at Kempinski Hotel Cancun

Facilities
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  Air conditioning
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  Lobby
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Kids Club
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  Playground
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  Pets
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoke detector
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Game Room
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  Outdoor Furniture
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  Picnic area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Water sports
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Bathrobes
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Gym
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  Golf
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  Tennis
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Centre

5000 m

Airport

18000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

3526

Very Good

572

Average

206

Poor

107

Terrible

104

Recent Reviews: 4515

User:Logan J
Trip type: Couples
He proposed during our sunset beach dinner
23 Sept 2026
My fiancé surprised me with a private dinner right on the sand around 7:30 PM just as the sun was setting over the water, and it turned out to be an extremely perfect proposal. What made it so special was our server Moses. When my partner got down on one knee by the lantern light, Moses was already stepped back quietly in the dark taking dozens of angles on my phone without interrupting us once. He caught the exact second my fiancé opened the ring box and even made sure the ocean waves were framed in the background. After I said yes, he brought over two glasses of cold champagne and took some gorgeous posed picturs of us standing near the cabana before serving our dinner. The beach was quiet with just a light breeze, and having that secluded spot to soak it all in made the whole evening completely unforgettable. Moses truly took such good care of us that night and we cannot thank the hotel enough. Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest,Congratulations on your wonderful engagement. We are so happy to hear that Moses helped capture the exact moment of your beach proposal and took such excellent care of you both during your dinner. It was a true pleasure to share this unforgettable evening with you, and we hope to welcome you back to our hotel to celebrate many more anniversaries in the future.Warm regards,Quality Management - Kempinski Hotel Cancún
User:Resort497967
Trip type: Couples
Perfect Proposal
09 Sept 2026
What a night! My partner brought me here to propose to me and the staff here in particular Moses delivered an incredible experience which made my now fiancés proposal even more incredible! With a private cabana arranged for us on the beach, Moses made sure we felt special and also made sure we had captured every inch of this magical night! Beautiful food, venue and photos! Thank you so very much to Moses and the team for making it a wonderful night to remember! Mildred Juarez, Marketing at Kempinski Hotel Cancun, responded to this review Dear Guest, congratulations on your engagement! We are absolutely delighted that Moses and the team could help make your beach cabana proposal such a magical evening. I will certainly share your lovely words with him. We wish you a lifetime of happiness and hope to welcome you back to celebrate future anniversaries.
User:Hassan S
Trip type: Couples
Outstanding service
07 Sept 2026
Perfect experience, great service, nice people, outstanding hospitality Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest, thank you for your wonderful feedback. It was a pleasure having you with us, and we are so glad our team's genuine hospitality made your stay a perfect experience.
User:Shaughn N
Trip type: Couples
Amazing experience!
06 Sept 2026
I visited this restaurant for a proposal dinner, and I must say, it was one of the best experiences I have ever had. Moses and his team were the perfect hosts, so attentive and meticulous in their attention to detail. The Casitas was set up perfectly, with a lovely heart drawn in the sand. The experience exceeded my expectations; the food was amazing, and Moses took lovely pictures of us and filmed the proposal. If you go here for dinner, request Moses! Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest, congratulations on your engagement! Planning a proposal can be quite nerve-wracking, so we are thrilled that Moses and the team took such great care of the details for you. The beautiful heart in the sand and the amazing food sound like the perfect combination for such a special night. We will happily pass your praise on to Moses, and we hope to welcome you both back to the hotel for your first anniversary.
User:thelankiw
Trip type: Family
Beautiful hotel but not that kid friendly
05 Sept 2026
Pros : Beautiful luxurious clean hotel. continental breakfast was good Cons: not very kid friendly. Asked for more bottled water to wash & sterilise the milk bottles, but was told we can only have 1 extra small bottle. We went to Walmart, We were carrying heavy bottles of water we had bought from the supermarket to the hotel but the doorman refused to help us and said “we cannot help you carry the items as you didn’t purchase it at the hotel”, despite us struggling to carry all the water items and also holding the baby in the other hand! Other hotels have beeen much more accommodating giving plenty of bottled water to us for our baby whenever needed. Mildred Juarez, Promocionar at Kempinski Hotel Cancun, responded to this review Dear Guest, thank you for praising our beautiful hotel and continental breakfast. We are genuinely sorry to read about your struggles with the bottled water and the lack of assistance at our entrance, as this does not reflect the standard of care we aim to provide. Our management team would appreciate the opportunity to discuss your experience further if you reach out to us directly. We hope to have the chance to restore your faith in our hotel and provide a much smoother family experience in the future.