Krystal Cancun

Name: Krystal Cancun
Address: Paseo Kukulcan km 9, lotes 9 y 9A, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4

Zona Hotelera, Cancun (and vicinity), Mexico

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About Krystal Cancun

location

This hotel is located in the exclusive hotel district close to the exhibition centre in Punta Cancún. Links to the public transport network lie within walking distance (800 m) and transfer to the airport takes around 15 min.

facility

Units include 2 junior suites, 169 single rooms and 152 double rooms located in an 8-storey main building and a 3-storey auxiliary building. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe and a currency exchange service are available. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. 3 lifts and wheelchair-accessible facilities are available. There are a number of shops as well. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a car hire service, medical assistance, room service, a laundry service and a hairdresser. A business centre with fax machine and projector is available.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and a telephone are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. Parasols and comfortable sun loungers are available on the sun terrace. The hotel offers an extensive outdoor sport and leisure programme, which includes tennis and volleyball. For a fee, guests can also enjoy beach volleyball and golf. Indoor facilities and activities also include a gym and table tennis or, for a fee, billiards. Various wellness options are available at the hotel, including a spa, a sauna, a steam bath, a hammam, massage treatments, hydrotherapy treatments and a solarium. Guests of all ages have the opportunity to enjoy a fun entertainment programme.

meals

Dining facilities include a restaurant with air conditioning, a café and a bar. All-inclusive can be booked. A continental breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Special meals, including diet meals, are also available. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Krystal Cancun

Facilities
- -
  Currency Exchange
- -
  Laundry Service
- -
  Elevator/ Lift
- -
  Laundry
Business Center and Conferences
- -
  Business Center
Distances
- -
  Beach
General Services
- -
  Multilingual Staff
Hygiene
- -
  Gym/ Fitness centre
Meals
- -
  Bar
Outdoor Activities and Sports
- -
  Water sports
Payment
- -
  ATM
Sport/Entertainment
- -
  Outdoor Pool(s)
- -
  Swimming Pool
- -
  Sauna
- -
  Water Park

Location

Around this property:

Bars / Pubs

50 m

Restaurants

50 m

Public Transport

800 m

Golf Course

1000 m

City Centre

9000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

5871

Very Good

2393

Average

1386

Poor

775

Terrible

1070

Recent Reviews: 11495

User:Sightseer37256272350
Trip type: Friends getaway
Great experience
17 Sept 2026
The food was great, Justo was great serving. The Chef is great as well. Likes the sushi Concierge Krystal, Atención al huésped/Recepción at Hotel Krystal Cancun, responded to this review Thank you for your wonderful comments! We’re delighted to hear you enjoyed the food, sushi, and the excellent service from Justo and our Chef. We look forward to welcoming you again!
User:Grecia G
Trip type: Couples
Krystal Cancún
13 Sept 2026
Jose the bartender served us with amazing drinks and outstanding customer service. Concierge Krystal, Atención al huésped/Recepción at Hotel Krystal Cancun, responded to this review Thank you so much for your kind words! We’re thrilled to know Jose made your experience extra special with his delicious drinks and warm service. We’ll be sure to share your lovely comments with him!We can’t wait to see you back soon at Hotel Krystal Cancun for more great drinks and wonderful moments!
User:Grace G
Trip type: Solo travel
Fantastic family stay right on the beach
12 Sept 2026
We had the most wonderful family vacation at Hotel Krystal Cancun this September. The location right on the beach is fantastic, with stunning views and easy access to everything you need. The rooms were spotless, comfortable, and gave us the best sleep quality every night. What truly set this place apart was the incredible staff, especially Paulina, who made us feel so welcome from the moment we arrived. She did an absolutely excelent job taking care of all our needs with such a warm and kind attitude. The entire experience was extremely perfect for our family trip, offering unbeatable value, wonderful amenities, and top-tier service. We are already talking about our next visit to Cancun and will definitely be booking another stay right here. Concierge Krystal, Atención al huésped/Recepción at Hotel Krystal Cancun, responded to this review Dear Guest,Thank you for your wonderful review! We’re delighted you and your family enjoyed your stay. We’ll be sure to share your kind words with Paulina.We look forward to welcoming you back to Hotel Krystal Cancun soon!Warm regards,Hotel Krystal Cancun Team
User:Jon J
Trip type: Couples
A decent place to visit
09 Sept 2026
Check in was typical, long wait. Room was clean and the view was nice. Only thing we didnt like was the pillows where pretty hard. The refrigerator is stocked with soft drinks and juices. No beer! First all inclusive we have stayed in that didnt have any beer. Food was decent in the buffet and all of the restaurants was good. Not typical asian food that americans are used too in their asian restaurant so adjust your expectations. The Mediterranean food was basically italian.The pool was nice and kept clean. The beach was great. Expect a huge amount of locals on the beach during the weekends. Stay to the left of the beach for swimming. Waves are not as bad. Drinks, the hard alcohol that is used in their drinks are lower percentage than the U.S. equivalent. The beer they serve is dos equis.As long as you are not expecting a 4 star resort this place is worth the price you pay. Concierge Krystal, Atención al huésped/Recepción at Hotel Krystal Cancun, responded to this review ¡Gracias por compartir su experiencia con nosotros! Nos alegra saber que, en general, consideraron que la experiencia ofreció una buena relación calidad-precio. Esperamos tener nuevamente la oportunidad de recibirlos y brindarles una estancia aún mejor.
User:Maria V
Trip type: Couples
Amazing Stay – Beautiful Hotel & Exceptional Service
06 Sept 2026
Amazing Stay – Beautiful Hotel & Exceptional Service! ??????????We had an absolutely wonderful stay at this hotel! From the moment we arrived, we were impressed by the beautiful property, excellent service, and the many food and beverage options available. There was something for everyone, and everything we experienced was delicious and well done.Our room was fantastic, and the ocean view was absolutely mesmerizing! Waking up and being able to look out at the beautiful ocean was truly one of the highlights of our stay. The room was comfortable, clean, and well maintained, and we really appreciated the great selection of items available in the fridge.The staff throughout the hotel were friendly, welcoming, and attentive, which made our experience even better. However, I want to give a special shout-out to Yoly, who was absolutely amazing! ??Yoly truly went above and beyond to make sure we were properly taken care of. She helped us with our restaurant reservations, was always available whenever we needed assistance, and genuinely made us feel valued and cared for. Her kindness, professionalism, and willingness to go the extra mile made a huge difference in our stay.Overall, this was a wonderful experience, and we would absolutely stay here again! The beautiful ocean views, great food options, comfortable room, friendly staff, and especially the exceptional service from Yoly made this a memorable vacation.Thank you for making our stay so special! We can't wait to come back! Concierge Krystal, Atención al huésped/Recepción at Hotel Krystal Cancun, responded to this review Dear Guest,Thank you for your wonderful review! We’re delighted you enjoyed your stay at Krystal, the ocean views, dining, and our team. Your special mention of Yoly means so much—we’ll be sure to share your kind words with her. We can’t wait to welcome you back to Krystal!Warm regards,The Krystal Hotel Team