Krystal Grand Cancun

Name: Krystal Grand Cancun
Address: Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.3

Zona Hotelera, Cancun (and vicinity), Mexico

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About Krystal Grand Cancun

location

This comfortable beach hotel lies in the leisure district of Cancún. It is situated beside the inviting beach and turquoise sea that will definitely bewitch visitors. Links to the public transport network lie just 500 km from the hotel and can easily be reached on foot. There are many shopping venues as well as countless restaurant, diverse bars, pubs, cafés and many more entertainment venues as well as a lively nightlife scene to be found in the vicinity.

facility

295 rooms are located on 14 storeys and can be reached by lift. The reception desk is open round the clock. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The hotel has wheelchair-accessible facilities. There are a number of shops, including a supermarket. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, a transfer service, room service, a laundry service, a hairdresser and a coin-operated laundry. A projector is available for guests' business needs.

rooms

Air conditioning ensures that rooms maintain comfortable temperatures. A balcony is included as standard in some rooms. Rooms include a king-size bed. Children's beds and extra beds can be requested for younger guests. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a TV, a radio and WiFi provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. Wheelchair-friendly rooms can be booked. The complex has family rooms, non-smoking rooms and 1 smoking room.

sport

The outdoor pool complex includes a children's swimming area and pleasantly heated water to ensure comfortable swimming. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. For guests who wish to keep active, tennis, beach volleyball and golf are available. Water sports available at the complex include windsurfing, jet skiing, motorboat rides, snorkelling and diving. The hotel offers numerous indoor sports, including a gym, billiards, yoga and aerobics or, for a fee, table tennis. A spa, a sauna, massage treatments and a solarium are included among the wellness options. For an additional fee, a steam bath is also available. Leisure facilities include an entertainment programme, a kids' club, live music and a dance club.

meals

Various dining options are available, including a dining room, a café and a bar. A number of specialities await guests in the air-conditioned, non-smoking restaurant. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include half board, full board and all-inclusive. At breakfast, guests serve themselves at the generous buffet. Various dishes can be ordered à la carte for lunch and dinner. Diet meals and children's meals can be prepared on request. In addition, special catering options and snacks are available. The hotel offers a selection of alcoholic and non-alcoholic beverages.

Amenities at Krystal Grand Cancun

Facilities
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  Conference Room
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Salon
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Picnic area
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  Reception
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Strollers
General Services
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  Concierge
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  Luggage storage
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  Wheelchair
Hygiene
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  Gym/ Fitness centre
Meals
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  Bar
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  Cafe
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  Restaurant
Payment
- -
  ATM
Room Facilities
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  Shower
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Bathrobes
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  Room service
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  Toiletries
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Events

Location

Around this property:

Public Transport

500 m

Golf Course

2000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

7073

Very Good

2152

Average

1089

Poor

515

Terrible

631

Recent Reviews: 11460

User:Natasha L
Trip type: Family
Amazing service by Cesare
26 Sept 2026
Cesare is the most amazing, attentive and funny person! He you feel very welcome and taken care of. Would highly recommend!
User:Nomad23609574400
Trip type: Couples
Okay
25 Sept 2026
This hotel is not a 4 or 5 star unless you book in the Altitude tower. The location is excellent but the hotel is not. It was nice to walk to the main strip. The massage was really good at the spa. The beach was perfect and fun to see locals too. Food selections is not very many. It reminded me of staying in Cuba. The room was bad and smelled musty. The staff are really nice and hard working. For what you pay for, it’s not worth it. For the same price, you can get a better resort.
User:Mirjana K
Trip type: Family
Vacation
24 Sept 2026
Very nice place,love it,beautiful people,yahairq the lady who made cappuccino for us was my favorite person,such anice and welcoming person,would love to come again
User:Kylvin Frank V
Trip type: Couples
100% would recommend
19 Sept 2026
The food was very good and the staff are very nice and friendly. Would 100% recommend !! General Manager KGPC, Guest Services / Front Office at Krystal Grand Cancun, responded to this review Dear Kylvinfrankv,Thank you very much for sharing your kind comment. We are delighted to know that you enjoyed your stay and had an excellent experience in our facilities.It is a true pride to know that the food was very good, that our staff made you feel welcome with their very nice and friendly demeanor, and that you would 100% recommend us. We will gladly share your valuable words with our entire staff, as the warmth and constant dedication of our employees are essential to pamper our guests.We look forward to welcoming you back very soon to continue offering you pleasant moments.Cordially,General Management
User:MeganSiegmund
Trip type: Couples
Good vacation overall
19 Sept 2026