Mystique Holbox by Royalton, A Tribute Portfolio Resort

Recent Reviews: 1008

• User:ange33lewis

  Trip type: Solo travel

  Excellent hotel

  01 May 2026

  A very positive experience. I stayed at this hotel for 5 nights. The room was beautiful with comfy pillows and super comfy bed. Very clean and spacious with lovely toiletries. My room did overlook the roadway which for some might be a little noisy but it did not bother me. I ate breakfast in the restaurant and was very nice. Lovely friendly staff and a beautiful setting overlooking the beach club. I used the facilities at the beach club and they were good. The staff always on hand for drinks and food. I would highly recommend this hotel. It is around 10 minutes walk from the main Holbox centre. There is a dog refuge centre close by where you can take a dog for a walk which was rewarding as a dog lover !! General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort, responded to this review Dear Ange33lewisThank you for sharing your positive experience with us. We are delighted to know you enjoyed your beautiful and comfortable room, as well as the cleanliness and amenities provided.It is wonderful to hear that you had a pleasant breakfast experience and appreciated the friendly service from our team, along with the beach club facilities. Your recommendation truly means a lot to us.We’re also glad you enjoyed our convenient location and found unique experiences around the island to make your stay even more special.We look forward to welcoming you back very soon to Mystique Holbox.Best regards,Manuel DelgadoGeneral ManagerMystique Holbox by Royalton, A Tribute Portfolio Resort

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• User:mattwatts5

  Trip type: Couples

  100% a thumbs up!

  25 Apr 2026

  I selfishly hate to give this one such a good review as we would love to keep it to ourselves lol. The room, the views, the beach and the location were all amazing. My only constructive criticism is the mattress quality - not your typical Marriott bed - I would expect more from a Marriott resort as my back killed me due to the poor mattress quality. Nonetheless- During our week in Holbox - we were made to feel very much at home at The Mystique. I can’t say enough about how peaceful it was (despite some construction next door). The real star of the show however is the staff - particularly at the beach club - from morning until close each person at the beach club/Fresco restaurant made us feel very special and went out of their way to ensure our experience was a magical one. Thank you to everyone at Mystique for making our trip a lifelong memory we will cherish! General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort, responded to this review Dear Mattwatts5Thank you for your wonderful and honest review. We are delighted to know that you enjoyed the room, views, beach, and location, and that your stay felt peaceful and memorable.Your kind words about our team, especially at the beach club and Fresco restaurant, truly mean a lot. We will gladly share your recognition with them, as they are passionate about creating special experiences for our guests.We also appreciate your feedback regarding the mattress quality. Your comments are very valuable and will be taken into consideration as we continuously work to improve our guest comfort.Thank you for allowing us to be part of such a meaningful trip. We look forward to welcoming you back for another unforgettable stay in Holbox.Best regards,Manuel DelgadoGeneral ManagerMystique Holbox by Royalton, A Tribute Portfolio Resort

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• User:Clare P

  Trip type: Family

  Not at expected standard

  13 Apr 2026

  This is a well-presented hotel in a convenient location. We stayed on a bed-and-breakfast basis; however, we would not recommend this option, as the food selection was limited and the service was disappointing. Staff appeared slow, inconsistent, and at times unmotivated, with several seeming unfriendly when assistance was requested.The beach club is relatively small, with sunbeds positioned very close together, and there were frequent interruptions from vendors throughout the day. The pool area is also compact and tends to be shaded, though it is well maintained and provides a pleasant place to cool down.It is important to note that there is currently significant construction noise. While this is mentioned in the terms, the extent of the disruption is considerable. Between approximately 8:00 a.m. and 6:00 p.m., it is difficult to remain in the room due to the level of noise.There are many excellent hotels on the island, and we found the customer service in the surrounding bars and restaurants to be notably better. General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort, responded to this review Dear Clare PThank you for sharing your feedback. We are pleased to know you appreciated the presentation of the hotel, its convenient location, and the maintenance of our pool area.At the same time, we regret that the breakfast experience and service did not meet your expectations. Your comments regarding food variety and service consistency are very important and will be shared with our team to reinforce our standards and improve the overall experience.We also understand the inconvenience caused by the nearby construction noise. Some construction activity may be visible from the corridors of certain room blocks, and occasional light noise may be perceived in these areas; however, the frontal views from the rooms and their terraces remain unaffected. Additionally, our beach club and Fresco Bar & Grill restaurant are not impacted by any type of noise and continue to operate normally for the enjoyment of our guests. We sincerely appreciate your understanding and remain at your service for any additional assistance you may require.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you again and provide a stay that better reflects our service commitment.Best regards,Manuel DelgadoGeneral ManagerMystique Holbox by Royalton, A Tribute Portfolio Resort

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• User:Robb T

  Trip type: Couples

  If you want to be treated like an ATM come here

  20 Mar 2026

  If you are a guest at this hotel, pay over $300 per night for a suite and1. Spend over a hundred dollars at the beach bar on Thursday 2. Go back to the beach bar for breakfast and spend another 50 on Friday (which took over an hour btw)3. Watch everyone around you bring food or buy food from beach vendorsBut if you bring two beers down from your room you will be told no outside food and drink allowed and shown a sign Do not come here if you expect to be treated as more than an ATM. General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort, responded to this review Dear RobbThank you for sharing your feedback. We are sorry that your experience did not meet your expectations.We have also taken note of your comments regarding the speed of service and your overall perception of value for money, as these are important for us to continue improving and tailoring our service to our guests’ expectations.We appreciate your visit and your feedback, and we hope to have the opportunity to offer you a more positive experience in the future.Sincerely,Manuel DelgadoGeneral ManagerMystique Holbox by Royalton, A Tribute Portfolio Resort

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• User:mimaki810

  Trip type: Couples

  Beautiful Beachfront Stay in Holbox

  25 Feb 2026

  The hotel is beautiful, right on the beach, and has a beach club where you can truly enjoy your stay. The staff are very attentive, paying attention to every little detail and making your stay memorable. The rooms are clean and spacious. I would highly recommend it to anyone staying in Holbox. General Manager, Owner at Mystique Holbox by Royalton, A Tribute Portfolio Resort, responded to this review Dear MimakThank you for your wonderful feedback. We are delighted to know you enjoyed our beachfront location, the beach club, and the attentive service from our team. It is also great to hear that you found the rooms clean and spacious.Your recommendation truly means a lot to us, and we hope to welcome you back again soon in Holbox.Best regards,Manuel DelgadoGeneral ManagerMystique Holbox by Royalton, A Tribute Portfolio Resort

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