Na Balam Hotel

Name: Na Balam Hotel
Address: Calle Zazil-ha No. 118, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.7

Isla Mujeres, Cancun (and vicinity), Mexico

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About Na Balam Hotel

location

The beach hotel is only 20 minutes by ferry from Isla Mujeres of Cancún and the city centre. Cancún International Airport is 20 minutes away (roughly 60 km).

facility

The hotel has 33 double rooms. English-speaking staff at the reception desk in the lobby are happy to answer any questions. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. There are a number of shops as well. A garden provides extra space for rest and relaxation in the open air. Additional amenities include a TV room and a library. Guests arriving by car can park their vehicles in the garage (no extra charge) or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Active guests can make use of the bicycle hire service to explore the surrounding area. A fax machine is available for guests' business needs.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a desk are also available. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The hotel has family rooms and non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Sun loungers and parasols are available on the terrace, where guests can enjoy a quick break or relax for hours. The hot tub in the pool area promises pure relaxation. For guests who wish to keep active, cycling/mountain biking, golf and fishing are available. A wide range of sports are available, including water sports such as jet skiing, canoeing, sailing, catamaraning, snorkelling and diving or, for a fee, water skiing. Sport and leisure facilities at the hotel include a gym and yoga. A spa, a sauna and massage treatments are available in the wellness area. Entertainment options and leisure facilities include an entertainment programme and a dance club.

meals

The hotel includes a restaurant and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. In addition to breakfast, the hotel also offers lunch and dinner à la carte.

Amenities at Na Balam Hotel

Facilities
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  Air conditioning
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  Currency Exchange
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  Internet access
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  Room Service
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  Bicycle Hire
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Library
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  Reception
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Multilingual Staff
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  Pool/ Beach towels
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Bathrobes
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Events
Transfers
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  Airport Transfers

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

370

Very Good

321

Average

165

Poor

Terrible

113

Recent Reviews: 1053

User:Rachel1283
Trip type: Family
Gem of a boutique hotel on Isla Mujeres
27 Mar 2026
We had a wonderful, relaxing stay at Na Balam. It's clean and quiet and has a great breakfast. The location is perfect or Playa Norte. We'll be returning!
User:Andre K
Trip type: Family
Best ever...
28 Dec 2025
The best experience available, but the food could allow for more options like some oatmeal and fruit offered with the room.
User:Citlalli G
Trip type: Family
Beautiful setting, but AC needs improvement
20 Jul 2025
Lush jungle vibes with a pool area that feels like a tropical escape. It’s truly a gorgeous place to relax and enjoy the scenery. However, the air conditioning left a lot to be desired. For such a beautiful and well-designed space, better climate control is a must—especially in the Isla Mujeres heat. A lovely spot, but be prepared to stay warm indoors.
User:evesleaves
Trip type: Family
Perfectly quiet with breathtaking pool and yoga 3x daily
09 Jun 2025
The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.
User:Erin S
Trip type: Couples
Great location!
04 Jun 2025
The staff was very friendly and let us check in early. The pool is cool and shaded. The free breakfast across the street was absolutely delicious! The beach is only steps away, I would’ve given it a 5 but the beds are hard as a rock 😔 only thing I would change. Just don’t forget your bug spray.