Nizuc Resort & Spa

Recent Reviews: 4125

• User:Dona L

  Trip type: Family

  Wedding Block Room Pricing

  04 Jun 2026

  If you are considering hosting a wedding or group event at NIZUC, be extremely careful and thoroughly compare room rates before asking your guests to book through the resort's room block.Our experience was incredibly disappointing. The rates offered through the official wedding room block were significantly higher—by hundreds of dollars per room—than identical accommodations available through major third-party booking sites. In some cases, the difference approached almost $1000. As wedding guests, we were only traveling to NIZUC to attend the event, yet we were expected to pay substantially more than the general public for the exact same rooms.What was even more frustrating was the resort's refusal to work with guests on this issue. Management would not match publicly available rates, nor would they count reservations made through the lower-priced channels toward the wedding room block. This put guests in an unfair position: either pay a huge premium to support the wedding block or book elsewhere and potentially not have those rooms recognized as part of the group commitment.For a property that markets itself as a luxury resort, this approach felt shortsighted and guest-unfriendly. A wedding should be a celebration, not a situation where guests feel pressured to overpay for accommodations. The lack of flexibility and unwillingness to acknowledge lower-priced bookings left a very negative impression and is something anyone planning a destination wedding at NIZUC should carefully consider. NIZUC Resort and Spa, Propietario at Nizuc Resort and Spa, responded to this review Dear Mrs. Dona L,Thank you for taking the time to share your feedback regarding your recent stay with us.We sincerely regret to learn that your experience did not meet your expectations. At NIZUC Resort & Spa, we strive to provide exceptional service and a seamless experience for all our guests, and we are sorry that we were unable to leave you with a more positive impression.We do not have any records of your stay with us, so we would appreciate it if you could contact us directly at magdalena.sosa@nizuc.com, or send us a private message with your full name, the date of your visit, and any additional details you can provide. Your feedback is very important, and we are committed to reviewing this matter with the attention and care it deserves.Please accept our sincere apologies for the disappointment you experienced. We value all feedback, as it helps us evaluate our processes and identify opportunities for improvement.We appreciate your comments and hope that we may have the opportunity to welcome you in the future and provide an experience that better reflects the standards of hospitality for which NIZUC Resort & Spa is known.Warm regards,Ricardo SuarezGeneral Manager

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• User:MAGS13529

  Trip type: Couples

  Fantasy, dream vacation with all of our Nizuc familia

  31 May 2026

  It is always so difficult to put into words what is in our hearts. We always appreciate the special opportunity to receive the amazing gift of love, laughter, smiles & family that we receive every time that we are with our Nizuc familia. It is an extreme pleasure to experience the joy of being considered part of their familia. The resort is beautiful, elegant & pure luxury with excellent services, delicious food & drinks & cleanliness & superb comfort of the suite, but the heart of Nizuc are the people that work there. This time we enjoyed the Master Suite with a luxurious living space, great outdoor area with large pool & an incredible view. We also want to thank Management for the unbelievable cocktail party with an amazing & fun singer accompanied by the Havana Bar group and also for the photo shoot that was fun with beautiful printed photos that we will treasure forever. We want to again thank our Nizuc familia for the constant love that we feel every time that we are there. We would like to acknowledge many of the staff for their outstanding service:Management:Jaime Jaramillo, Ricardo Suárez, Oscar Hernández, Ana Orozco, Rous Borbón, Marta, Nallely, Chef Sylvain Desbois, Rodrigo (head concierge), Diego (head butler), César (asst.food & beverage), Ángel (pool/beach manager), Elias (banquet manager), Carlos (bell captain), Irving (Terra Nostra captain), Laura (Ramona captain), Viviana (Indochine captain), Fabrizio (Guest relation supervisor), Arturo (Security manager), Candelorio (asst security), Albert (communications), Nellie (food & beverage).Front Desk:Addy, Monserrat, Noe, Juan Pablo, Daniel, RobertoConcierge:Fernanda, Roberto, Miriam, MarcosButlers:Jonathan, Abraham, Alejandro, Doris, José, Xavier, Lady Laura, JackieBellman/Golf Cart Drivers:Luis, Simón, Alex, Crecencio, Abraham, Antonio, Santiago, Ángel, Carlos, Steven, Rogelio, Pablo, Raphael, Daniel, Francisco, GuzmánTerra Nostra:Diana, Saúl, Victor, Juan, Raphael, Felipe, Joshua, Adrián, Pedro, Chef AlvaroIndochine:Linda, Herman, Javier, Oscar, Rodrigo, José, MiguelLa Punta Restaurant:Paula, Celiano, Christian, Juan, Francisco, Raul, Renée, Alberto, Chef AntonioBeach/pool:Ruby, Pablo, Ricardo, Gilberto, Nallely, Alejandro, Isai, Ignacio, Pepe, Nicky, Benito, JavierBars:Daniel, Alfredo, Alexis, Sebastian, Diego, Alexander, EricCafé de la Playa:Lynette, Paula, Hector, Umberto, Jorge, Jorge Chi, Tadeo, Clemente, José, Manuel, Josheman, Christian, Arnold, AnivalOther:William (room service), Chef Eduardo, Cynthia & Gretchen (sales)Airport:Juan, Rubén, IshmaelAlthough we cannot name every employee at Nizuc, we want to thank the most incredible staff that we have ever had the pleasure to experience. We have going to Nizuc for many years and we want to thank the staff for their constant love, smiles and outstanding & excellent service. To our Nizuc familia, we want to say: Muchas gracias a toda la familia Nizuc, siempre están en nuestros corazones‼️‼️. Estamos deseando verlos de nuevo en noviembre‼️. With all our love ❤️❤️❤️, Marilyn & George Smith NIZUC Resort and Spa, Propietario at Nizuc Resort and Spa, responded to this review Dear Mrs. Smith,Thank you for sharing such a heartfelt and inspiring review of your recent stay at NIZUC Resort & Spa. We are truly honored by your kind words and deeply touched that you consider NIZUC your second home and our team part of your family. Creating meaningful connections and unforgettable memories for our guests is at the heart of everything we do, and it is incredibly rewarding to know that your experience once again reflected the warmth, care, and hospitality that define NIZUC.Most importantly, thank you for recognizing the dedication and passion of our team members. Your thoughtful acknowledgment means a great deal to all of us, and we will be honored to share your kind comments with our colleagues, who continuously strive to create extraordinary experiences for every guest.On behalf of our entire NIZUC family, thank you for your continued trust, loyalty, and affection. It is always a privilege to welcome you back, and we look forward to creating many more unforgettable memories together in the future.With our warmest gratitude and best regards,Ricardo Suarez, General Manager

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• User:Marc M

  Trip type: Family

  28th Anniversary!

  30 May 2026

  Absolutely beautiful resort with an amazing staff - especially Hector at breakfast and Fernanda at front desk!!! They made the trip so enjoyable !! NIZUC Resort and Spa, Propietario at Nizuc Resort and Spa, responded to this review Dear Guest,Thank you for taking the time to share your feedback about your recent stay at NIZUC Resort & Spa. It was truly a pleasure to be part of such a special occasion as your anniversary.Your kind words for Hector and Fernanda are greatly appreciated, and serve as a wonderful motivation for our entire team, who are dedicated to delivering exceptional hospitality.It would be our honor to welcome you back in the near future for another memorable and exceptional stay.Warm regards,Ricardo SuarezGeneral Manager

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• User:BruceRiordan

  Trip type: Family

  Nizuc is a Vibe. It’s a Feeling. It’s an Oasis.

  29 May 2026

  Nizuc Resort is a vibe. A feeling. An oasis. We enter the gates of the resort and never want to leave. From the tennis courts hidden on the southern tip of the property to the adult pool and La Punta resort perched on the northern tip of the property, there delights waiting for the curious guest. Both pools are exquisite, large and long. The six restaurants offer variety and are consistently good. We especially liked Ni, the Peruvian bar and grill located just above the cove, where we could enjoy Japanese-Peruvian dishes and ocean breezes. But beyond the details, for us the outstanding aspect of Nizuc is the staff, who exude friendliness and enthusiasm to make our stay the very best it can be. This was true in the restaurants, where waiters Israel and Hernan in Ramona and Indochine, welcomed us. And it was true in the guest suites, where Jose, Lady and Doris catered to our needs. And at the concierge desk where Fernanda helped us get everything just right. After years of travel, I know nothing is ever perfect and every trip presents unique challenges; what I love about Nizuc is that the staff were always there to help navigate every situation. From start to finish, Nizuc offers the guest a feeling of being part of a “family” and for a resort this large and varied to accomplish that is, to me, a minor miracle. Nizuc is a vibe. It’s a feeling. It’s an oasis. And I hope it always stays that way. Highly recommended. NIZUC Resort and Spa, Propietario at Nizuc Resort and Spa, responded to this review Dear Mr. Riordan,Thank you for taking the time to share such a thoughtful and inspiring review of your experience at NIZUC Resort & Spa.We are delighted to know that your experience was so memorable and that you enjoyed the atmosphere, facilities, dining experiences, and, most importantly, the hospitality of our team.We will gladly share your kind words with Israel, Hernan, Jose, Lady, Doris and Fernanda—they will be thrilled to know their service made such a positive impression. We are grateful for your recognition of the value and quality we strive to provide in every aspect of the guest experience.It would be our pleasure to welcome you back to NIZUC for another memorable stay.Warm regards,Ricardo SuarezGeneral Manager

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• User:Ken A

  Trip type: Couples

  Wow! A beautiful resort and vacation spot.

  27 May 2026

  Wow! For those looking for luxury, tranquility and great resort facilities, I highly recommend the Nizuc. Pools are great as is the gym and spa. I super recommend Claudia, the fitness teacher. Her yoga and other classes at 8 am were world class. The staff couldn’t be more courteous and helpful in any way needed. Kosher food was good and a big plus. Recommending poke bowl and pizza for lunch and steak for dinner. Pools are huge and amazing for long laps, good views and privacy. Shout out to Fernanda at the concierge for all her help! NIZUC Resort and Spa, Propietario at Nizuc Resort and Spa, responded to this review Dear Mr. Ken A,Thank you very much for taking the time to share such a thoughtful review of your recent stay at NIZUC Resort & Spa.We are truly delighted to know that you had an amazing experience with us and that you enjoyed the beauty of the resort, the pools and our kosher offerings.Your kind words for Claudia and Fernanda are greatly appreciated — they will be thrilled to know they helped make your stay so special.It was a pleasure hosting you and we look forward to welcoming you back for an even more exceptional stay.Warm regards,Ricardo SuarezGeneral Manager

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