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Homemexico

Oasis Palm

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Oasis Palm

locationZona Hotelera, Cancun (and vicinity), Mexico

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About Oasis PalmAbout Oasis Palm

location

Located at the entrance to the hotel zone, this residence is close to shopping, bars and restaurants, and only 5 minutes from central Cancun. There are links to the public transport network in the immediate vicinity, Plaza Caracol shopping centre is 5 minutes' drive, and the central bus station is 15 minutes on public transport. The resort is only 13 miles (25 minutes) from the airport and is adjacent to the marina that runs excursions to Isla Mujeres.

facility

The resort was modernised in 2024. The resort has a lift and features 130 double rooms. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Amenities include a baggage storage service, a currency exchange service and a cash machine. Wireless internet access (no extra charge) allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. Souvenirs can be purchased at the gift shop. The grounds of the resort feature a playground and a lovely garden. Additional facilities include a playroom. Parking spaces are available to guests travelling by car (no extra charge). Other services include a 24-hour security service, a babysitting service (on request and for a fee), a car hire service, a transfer service, translation services, a laundry service, a hairdresser, a page service and a hotel doctor. A projector, a flip chart and pens and a photocopier can be found in the conference area. The congress service offers support with all aspects of event organisation.

rooms

Air conditioning (no extra charge) ensures that rooms maintain comfortable temperatures. Guests can relax on the balcony or terrace. Rooms have a double bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. Other features include a telephone, a television with satellite/cable channels and WiFi (no extra charge). Bathrooms are equipped with a shower and include a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. The resort has family rooms and non-smoking rooms.

sport

While the adults swim a few laps in the outdoor pool (no extra charge), children can enjoy splashing about in their own swimming area. The sun loungers are perfect for soaking up some sun. The pool bar serves a selection of refreshing drinks. The complex offers a range of outdoor sport, including beach volleyball and jogging or, for a fee, golf and fishing. Guests can partake in various water sports, including kayaking and aquafit. In addition, jet skiing is offered for a fee. Sport and leisure facilities at the resort include a gym, yoga and pilates. Various wellness options, such as a spa, a beauty salon, massage treatments and anti-ageing treatments, are offered for a fee. Leisure facilities include an entertainment programme, a kids' club, live music and a nightclub.

meals

Various dining options are available, including a non-smoking restaurant, a café and a bar. All-inclusive is offered as a catering option. Special extras await all-inclusive holidaymakers, such as non-alcoholic beverages and children's meals, for example. Diet meals, gluten-free meals, vegetarian dishes and vegan food can be prepared on request. The show cooking is a particularly special attraction. Alcoholic beverages and international brands are included in the price.

Amenities at Oasis Palm Amenities at Oasis Palm

  • Facilities

    • -

      Air conditioning

    • -

      Lobby

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      24-hour reception

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      Currency Exchange

    • -

      Shops

    • -

      Conference Room

    • -

      Internet access

    • -

      Room Service

    • -

      Laundry Service

    • -

      Kids Club

    • -

      Playground

    • -

      Pets

    • -

      Elevator/ Lift

    • -

      Ironing services

    • -

      Laundry

    • -

      Newspaper

    • -

      Parking

    • -

      Wifi

  • Beauty and Spa

    • -

      Massage

    • -

      Salon

    • -

      Spa

  • Building Information

    • -

      Garden (m²)

  • Business Center and Conferences

    • -

      Business Center

  • Common Area

    • -

      Game Room

    • -

      Picnic area

    • -

      Sun Deck

  • Distances

    • -

      Beach

  • Family and Kids

    • -

      Childcare service

  • General Services

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      Concierge

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      Doctor on call

    • -

      Luggage storage

    • -

      Multilingual Staff

    • -

      Pool/ Beach towels

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      Wake-up Call / Service

  • Hotel Type

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      Family-friendly Hotel

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for employees

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      Gym/ Fitness centre

    • -

      First-aid services

  • Meals

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      Breakfast Buffet

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      Breakfast Served

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      Continental Breakfast

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      Bar

    • -

      Restaurant

  • Object Information

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      Fax

  • Payment

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      ATM

  • Room Facilities

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      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      TV

    • -

      Room service

    • -

      Toiletries

  • Security

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      Fire extinguishers

    • -

      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

    • -

      Table Tennis

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      Billiards/Snooker

    • -

      Tennis

    • -

      Water Park

LocationLocation

Map preview

Around this property:

Public Transport

30 m

Golf Course

3000 m

Shopping opportunities

4500 m

Bus Station

6000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

3514

Very Good

1407

Average

809

Poor

469

Terrible

614

Recent Reviews: 6813

  • User:Curious47756533421

    Trip type: Solo travel

    Makitaco Wwowww!!

    rating22 Sept 2026

    The food was delicious. The service was excellent. Very accommodating and clean. Angel was very professional and friendly. His manager, Rafael was just as kind and accommodating. Top notch service. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear guest,Thank you for sharing your experience. We are delighted to know that you enjoyed the food and found the service, cleanliness, and hospitality to be excellent. Your kind comments about our team are greatly appreciated. We hope to have the pleasure of welcoming you back on your next visit.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm

  • User:Y2227MZmiguell

    Trip type: Couples

    Grand Oasis Palm stay

    rating21 Sept 2026

    Los Agaves restaurantes provided a lovely experience with excellent food and the service was commendable especially Alfredo he was very informative and professional a true pleasure to meet. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Miguel,Thank you for sharing your experience. We are pleased to know that you enjoyed the food at Los Agaves and that the service contributed to a lovely dining experience. We truly appreciate your kind comments and look forward to welcoming you again.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm

  • User:Carmen L

    Trip type: Friends getaway

    Thank you

    rating18 Sept 2026

    Great service from Rafael and team!!! Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Carmen,Thank you for sharing your kind words. We are glad to know that you received great service from our team and that your experience was a pleasant one. We look forward to welcoming you again.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm

  • User:deidrediane

    Trip type: Couples

    Just okay…

    rating17 Sept 2026

    From the outside the hotel looks beautiful. Our overall stay was average & at times below average. They received 3 stars because the staff was friendly & the restaurants were good. We purchased an all inclusive package. Some of the issues were: No AC in the lobby or halls of the hotel ( it was almost 85-90 degrees every day) Our toilet stopped working & needed maintenance by day 2Our tv didn’t work well at all The pool was closed two days out of our trip. A handle in the bathroom where we should have been able to hang our towels or a robe kept falling off Other minor things:Outdated decorThe night life activities were lacking, many things closed early or weren’t open at all. I’m not sure if it was off-season or something else. One Italian restaurant only had pizza available the entire time we were there. The hotel is a bit further away from other hotels & the mall. The bathroom area was very small for 2 people, I can’t imagine a family staying in that room.I definitely loved Mexico overall but I will stay at a different resort & will not recommend this one to anyone else, sadly. Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Deidre,Thank you for taking the time to share your experience. We are pleased to know that you found our staff friendly and that you enjoyed the restaurants during your stay.We regret that some aspects of your visit did not meet your expectations. For any maintenance or service-related concerns during your stay, we recommend contacting Oasis Plus directly so that our team can assist you promptly and provide the appropriate solution.Regarding your comment about the Italian restaurant, we would like to clarify that Terraza Dos Lunas specializes exclusively in pizza, which is the culinary concept offered at this venue.We appreciate your feedback, as it helps us identify areas of opportunity and continue improving our services and facilities.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm

  • User:Sebastian T

    Trip type: Solo travel

    An absolute dream vacation for our family

    rating07 Sept 2026

    Our family trip to Grand Oasis Palm in Cancun was an absolute dream from start to finish! The entire resort staff made us feel completely at home right away, delivering a solid 10 out of 10 experience every single day. The food prepared by Chef Fernández was delicious, and the service was just extremely perfect in every dining venue we visited. We have to give a huge shoutout to Albert, Ely, Elot, Monse, Marcial, and Ernesto for taking such wonderfull care of us throughout our stay. They were always smiling, incredibly attentive, and went above and beyond to make sure the kids and adults had everything we needed. We are already talking about our next visit because a vacation like this is hard to beat. I would 100% recommend this resort to anyone traveling with family! Oasis Hotels and Resorts, Director General at Grand Oasis Palm, responded to this review Dear Sebastian,Thank you very much for sharing such a wonderful review. We are delighted to know that your family enjoyed a memorable stay and that the warmth, attentiveness, and service of our team helped make you feel at home. It is especially rewarding to hear that both the dining experience and the care provided throughout your visit exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming your family back for another unforgettable vacation.Best regards,Adelaida Arzola, Manager of Grand Oasis Palm

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