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Residence Inn Cancun Hotel Zone

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Residence Inn Cancun Hotel Zone

locationZona Hotelera, Cancun (and vicinity)

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About Residence Inn Cancun Hotel ZoneAbout Residence Inn Cancun Hotel Zone

Location

This hotel is located in Cancun, approximately 4.6 km from the beach.

Facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas (no extra charge) allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. Everyday necessities can be purchased at the supermarket. Additional facilities include a TV room. Parking spaces are available to guests travelling by car (no extra charge). Other services include medical assistance, a laundry service and a coin-operated laundry. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

Rooms

A telephone and WiFi (no extra charge) ensure optimal comfort. Bathrooms are equipped with a shower. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

Sport

Guests can enjoy a selection of sport and entertainment options. The outdoor pool complex is ideal for exercise and relaxation. Fine weather can be enjoyed on the terrace. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

Meals

There is a restaurant on the premises. A delicious breakfast provides energy for the rest of the day.

Amenities at Residence Inn Cancun Hotel Zone Amenities at Residence Inn Cancun Hotel Zone

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Car Park

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      Conference Room

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      Disability-friendly

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      Garage

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      Hotel Safe

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      Laundry Facilities

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Nightclub

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      Pets

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      Restaurant(s)

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      Shops

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      Small supermarket

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      TV Room

    • -

      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      Protective equipment for employees

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      Protective hygiene screens

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

    • -

      Breakfast Buffet

    • -

      Evening Buffet

  • Sport/Entertainment

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      Aerobics

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      Archery

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      Billiards/Snooker

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      Children's Pool

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      Diving

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      Golf

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      Gym

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      Jacuzzi

    • -

      Number of Pools

    • -

      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

    • -

      Squash

    • -

      Sun loungers

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      Sun terrace

    • -

      Tennis

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

1.5 km

Centre

22.5 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

83

Very Good

32

Average

19

Poor

19

Terrible

29

Recent Reviews: 182

  • User:6155353

    Trip type: Family

    ABSOLUTELY DREADFUL

    rating07 Apr 2026

    Do not stay here!We had to change rooms 3 times due to hotel vermin with mice, no gluten free food,Very poor air con Dreadful service

  • User:Anand V

    Trip type: Family

    Stay Away.

    rating31 Mar 2026

    1:- The whole property strongly smells of pesticide and sometimes urine. Not sure if they recently applied pesticide control, but the smell was unbearable. 2: There are no sliding doors for showers. That is crazy low standard even from Marriott standards. There is no full size mirror, no outside sink, looks like rooms are under construction while still charging full amount for stay. 3:- Staff is friendly. 4: Breakfast Menu is ok, eggs are bad and smell for sure. Coffee machine was broken. 5: Stay as far away from Rooftop bar. Extremely watered down drinks and very salty and oily food. Chef does not fundamentally know how to cook or make drinks at all.

  • User:164petterb

    Trip type: Couples

    Not a good place to stay

    rating08 Mar 2026

    Can’t recommend this pay’s unless you only are studying for one night or are using it for a home away from home doing work here. The sundeck are in bad shape and the serving there is not good by any standard. The breakfast had the worst scrambled eggs ever, so unless you have low expectations, stay away. ToDrive to an OKRestaurant is approximately 20 mins. Armando López, Director General at Residence Inn Cancun Hotel Zone, responded to this review Dear Guest,Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We take guest feedback seriously and will review the points you raised to enhance our services and facilities. We hope that future guests, and perhaps yourself, may have a better experience as we continue to make improvements.Kind regards,

  • User:Gast1

    Trip type: Friends getaway

    Convenient for those arriving or departing on a flight.

    rating15 Feb 2026

    We stayed just one night at this hotel after arriving from a long-haul flight. It is very close to the airport, making it very convenient for those arriving or departing on a flight. The hotel is quiet, located near the Hotellera area. The rooms we stayed in were very spacious, with two comfortable, reasonably sized beds, a spacious bathroom, and a fully equipped kitchen, although we did not use it. The breakfast buffet offers a variety of sweet and savory options, balanced to suit all tastes. Recommended. Armando López, Director General at Residence Inn Cancun Hotel Zone, responded to this review Dear Guest, Thank you very much for your kind review. We are delighted to hear that you enjoyed your stay and found our hotel convenient, especially after a long-haul flight.It is wonderful to know that you appreciated the spaciousness and comfort of your room, as well as the amenities provided. We are also glad that you enjoyed our breakfast buffet and found the variety appealing.Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back for a longer stay in the future.Kind regards,

  • User:universalmarket

    Trip type: Couples

    Pasta la Vista en Cancun

    rating30 Jan 2026

    Elegant Italian restaurant with excellent pastas and wine pairing. Great for a quiet dinner with authentic flavors. My favorite part is watching them make the pasta through the window

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