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Sandos Cancun

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Sandos Cancun

locationZona Hotelera, Cancun (and vicinity)

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About Sandos CancunAbout Sandos Cancun

Location

Located in Cancún's hotel zone, the resort offers an ideal setting between the warm Caribbean Sea and beautiful Nichupte Lagoon.

Facility

214 rooms are available to guests. English-speaking staff warmly welcomes guests in the lobby. Amenities include a baggage storage service, currency exchange service, cash machine and drinks machine. Wireless internet access is provided in public areas (no extra charge). The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. Further services include a 24-hour security service, a babysitting service (on request and for a fee), a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, an alarm call service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus.

Rooms

Central heating and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the view of the lagoon from a balcony or terrace. Guests are sure to get a good night's sleep in the queen-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. An ironing set is provided for guests' convenience. A flatscreen television with cable channels and WiFi (no extra charge) are provided as well. Guests can take advantage of the nightly turndown service. A vanity mirror is provided in the bathrooms. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. The resort has family rooms, non-smoking rooms and smoking rooms.

Sport

Plenty of active relaxation awaits guests in the pool area's 3 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. Fine weather can be enjoyed on the terrace. For guests who wish to keep active, tennis, volleyball and fishing are available. With jet skiing and canoeing available, fans of water sports will have plenty to choose from. Third-party operators offer windsurfing, sailing, kayaking, snorkelling and diving. Sport and leisure facilities at the resort include a gym, table tennis and billiards. There is a wellness area with a hammam, hydrotherapy treatments, anti-ageing treatments and a solarium and, for an additional fee, a spa, a sauna, a steam bath, a beauty salon and massage treatments. An entertainment programme and live music round out the entertainment options.

Meals

Various dining options are available, including 5 restaurants, a café and a bar. All-inclusive is offered as a catering option. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Special culinary options, such as diet meals, are also available. In addition, special catering options and snacks are available. The chefs prepare delicious specialities during the show cooking. The drinks menu includes a variety of alcoholic and non-alcoholic beverages, as well as international brands.

Amenities at Sandos Cancun Amenities at Sandos Cancun

  • Facilities

    • -

      Bar(s)

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Laundry Facilities

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      Medical Assistance

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective hygiene screens

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      Social distancing regulations

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      Time interval between room bookings

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Canoe

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      Diving

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      Gym

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      Indoor Pool

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      Jet Skiing

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      Massage

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      Outdoor Pool(s)

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      Sailing

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      Sauna

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      Steam bath

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

17 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

7084

Very Good

1653

Average

727

Poor

352

Terrible

367

Recent Reviews: 10183

  • User:Dreamer58969955340

    Trip type: Couples

    Nice

    rating17 Jun 2026

    4 out of 5- very good…………..………

  • User:Maribel G

    Trip type: Couples

    Amazing Shakira show with Joshua

    rating17 Jun 2026

    Joshua was very helpful, we saw Shakira show and invited us to Dj party.

  • User:Ray G

    Trip type: Family

    Shakira show. Excellent

    rating17 Jun 2026

    Very good experience. Job well done by josue

  • User:Miah G

    Trip type: Family

    Good entertainment with Josue

    rating17 Jun 2026

    Very good entertainment provided by Josue

  • User:Faith H

    Trip type: Couples

    Great Anniversary Getaway!

    rating16 Jun 2026

    My husband and I celebrated our 28th anniversary at Sandos Cancun, and it was the perfect mix of relaxation and celebration. From start to finish, our experience was exceptional.Rodrigo, the manager, truly went above and beyond—surprising us with a bottle of champagne in our suite and arranging a beautiful, romantic dinner at Frattini’s, which made our anniversary unforgettable.Eduardo at the front desk was incredibly helpful and welcoming. He even remembered us from our stay eight months ago when we visited for my husband’s birthday, which made us feel genuinely valued.A special thank-you to the amazing bartenders—Fermin, Fonzy, Carlos, and Jacob—who were not only talented but so friendly and fun. Saul was our favorite waiter, always attentive and warm. Fernando and Daniel made our poolside time both relaxing and entertaining.The entire staff was outstanding, and because of this wonderful experience, we’re already planning to send our son and his fiancée to Sandos Cancun for their honeymoon. We can’t wait to return! Web Relations Cancun, Director General at Sandos Cancun, responded to this review ¡Hola! Thank you very much for sharing such a heartfelt review. We’re delighted to know that your 28th anniversary getaway was the perfect mix of relaxation and celebration, and that our team contributed to making it unforgettable. Rodrigo’s thoughtful gestures, Eduardo’s warm welcome, and the attentiveness of Fermin, Fonzy, Carlos, Jacob, Saul, Fernando, and Daniel reflect the dedication we strive to deliver. It’s wonderful to hear that these details made you feel valued and celebrated. We’re honored that you’re already planning to recommend Sandos Cancún to your son and his fiancée for their honeymoon. Recognitions like yours inspire us to continue creating memorable experiences for every guest. We look forward to welcoming you back soon with the same warmth and dedication. Saludos, Sandos Cancún

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