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Seadust Cancun Family Resort

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Seadust Cancun Family Resort

locationZona Hotelera, Cancun (and vicinity)

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About Seadust Cancun Family ResortAbout Seadust Cancun Family Resort

Location

This hotel is located in the hotel zone, 1 minute's walk from Delfines beach and near to nightclubs, shopping malls and other attractions. It is just 5 minutes' walk from the nearest links to the public transport network, 30 minutes' walk from the Plaza la Isla shops and 40 minutes on foot from the nearest bars. It lies only 15 minutes from Cancún International Airport.

Facility

The resort has 500 rooms, which are located on 12 storeys and are reachable by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. Services such as a baggage storage service, safe, currency exchange service and cash machine ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A fax machine is available for guests' business needs.

Rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. A safe and a minibar are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi (no extra charge) are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror and bathrobes are provided. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked. The resort has family rooms and non-smoking rooms.

Sport

Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 4 indoor and outdoor pools. There are children's pools as well. Thrills on the waterslide, refreshing drinks at the pool bar and a soothing soak in the hot tub – the pool area has a little something for every state of mind and body. A terrace with sun loungers and parasols is available. The resort offers an extensive outdoor sports programme, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball, crazy golf and golf. A number of sports are available, including water sports such as water skiing, canoeing, catamaraning and snorkelling. For a fee, guests can also enjoy windsurfing, jet skiing, motorboat rides, paddle boating, sailing and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, yoga and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath, a beauty salon, massage treatments, hydrotherapy treatments, anti-ageing treatments and a solarium. Additional leisure activities include a kids' club, live music and a dance club.

Meals

Dining facilities include a restaurant with air conditioning, a breakfast room, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A generous breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals, vegetarian dishes and children's meals can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The resort accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Seadust Cancun Family Resort Amenities at Seadust Cancun Family Resort

  • Facilities

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      24-hour reception

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      Air conditioning

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      Bar(s)

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      Bicycle Hire

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      Café

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Games room

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      Garage

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Service

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      Lifts

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      Medical Assistance

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      Newspaper kiosk

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      Small supermarket

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      Theatre

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      TV Room

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      Waterslide

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      Wifi

  • Hygiene

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      Contactless check-in/-out

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

  • Sport/Entertainment

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      Aerobics

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      Basketball

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Catamaran

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      Children's Entertainment

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Jacuzzi

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      Jet Skiing

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      Massage

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      Minigolf

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      Number of Pools

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      Outdoor Pool(s)

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      Parasols

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      Pedalo

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      Sailing

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      Sauna

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      Speed Boating

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      Steam bath

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      Sun loungers

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      Sun terrace

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      Swimming Pool

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      Table Tennis

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      Tanning Studio/Solarium

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      Tennis

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      Water Skiing

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      Windsurfing

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

17 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

5342

Very Good

1012

Average

521

Poor

310

Terrible

496

Recent Reviews: 7681

  • User:Lelabelle

    Trip type: Solo travel

    What a NIGHTMARE, RUINED VACATION. Book elsewhere.

    rating03 Apr 2026

    What a NIGHT MARR What a nightmare of a stay.At 3:40 AM, I was abruptly woken up by staff banging loudly on my door over a false complaint of loud music. I had no speaker, was literally asleep and there was absolutely no music playing. Despite this, staff entered the situation even opening my balcony to “search” for the noise. They found nothing… because there was nothing. No apology, no accountability—nothing. Completely unacceptable.The rest of the experience didn’t get much better. If you want a place to sit by the pool or beach, be prepared to wake up at 6 AM just to reserve a chair. Otherwise, good luck finding anywhere to relax. Breakfast? Expect to wait in line just to be seated. Dining in general is frustrating—most restaurants have wait times of 2–3 hours. The buffet is hit or miss.Check-in was another mess. Long lines, no communication, no guidance—you’re left to figure everything out on your own by asking other guests.To be fair, there are some positives: the food itself was good, and the restaurant and poolside staff were friendly and polite.But overall, this resort is poorly managed and extremely frustrating to stay at. Based on my experience, this is nowhere near a luxury resort—I would rate it closer to a 3-star at best.I would not recommend staying here.

  • User:Amanda B

    Trip type: Family

    Honest Review (but long)

    rating03 Apr 2026

    We just got back after one week at the Seadust and this was our take from it.We arrived originally as a group of 8 (4 adults 4 kids 4-10). Check in was fast and easy, however, rooms are not available before 3pm , we arrived around 2:30pm and had to wait 30 min for our room which was not the end of the world , we grabbed drinks from the lobby bar. *** there is a $35 usd sanitary charge upon check in*** Rooms: spacious and clean , rooms are outdated but that didn't bother us at all. They fit our family of 5 comfortably, and we had a decent view of the ocean. Fridge was restocked daily and we had fresh towels every day. Water pressure is awesome and we always had hot water - didn't matter the time of day.Pool: beautiful views of the ocean, The water was refreshing, the music was good. The 3 tiers were perfect , the kids pool next to it was also great. The vibe was perfect.Like any resort, if you go down at 10am you will not find a seat, it's not just this resort it's literally every resort down south, if you want chairs by the pool get up early and get them. With that being said we never had issues getting chairs by the pool, the first 3 days we were a group of 8 (we grabbed 4 chairs for the adults) by day 4 we were a group of 12 (2 more adults 2 kids) we had no issues getting 6 chairs. Towels: we had no issues until the last day where they ran out. It's a bit annoying but it's hot and if you sit out you will air dry. Eventually they had Towels, it really wasn't the end of the world.Waterpark: kids loved it !! This waterpark has enough for the kids without being too big. You can keep an eye on the kids pretty much wherever you sit. They can't run off anywhere. We really liked it. You can also get towels here but they do run out as well.Beach: the beach was nice, it had soft white sand. The hotel does its best to clean up the seaweed but it's out of their control, the waves were also rough and red flags were out every day we were there. All stuff beyond the hotels control. We watched the kids carefully and didn't let them go too far out and they still had fun. The hotel also has a lifeguard which is nice.Restaurants: the first 3 days we were a group of 8 and never had an issue with waiting for a seat, as a group of 12 we knew it would be a little tricky so we aimed to eat around 6- 6:30, we would go down around 5:30 put our names down and grab a drink at either the midway or la Barra.Japanese: we ate here twice, portions are on the smaller side but the food is good.Italian: a bit of a longer wait for this one and the food isn't outstanding, it's ok but we went to the buffet afterwards.Steakhouse: our least favorite, we all had the steak (rib eye and flank) and none of us really enjoyed it. Again, went to the buffet afterwards.Manhattan: we went here 3 times, probably the best out of all the a la carte dinner restaurants. The ribs and pulled pork sandwiche were good.Mexican: open between 12:30- 4 Tuesday to Sunday. Hands down the best restaurant at the seadust if you can eat here every day, please do ! It was really good.Main Buffet: never had an issue finding something to eat for breakfast or lunch; food was hot, they were always replenishing dishes. If you can't find something to eat it's a personal issue not a hotel issueLighthouse buffet: went here for dinner a few times, not as big as the main buffet, they also didn't have as many options, I could see people having a bit of an issue at this buffet, however, I'm a picky eater and I still found stuff as did my kids. The staff: we never had any issues. Everyone was really nice and friendly, from housekeeping to waiters to bartenders. We also had no issues with timeshares or people coming up to us on the beach asking to buy stuff.Overall this hotel was great for our family trip. It wasn't big that you had to walk 15 min to a restaurant or to the pool. Everything is right there without feeling too tight. Our kids loved their "independence " when getting a drink at the bar or getting an ice cream or even going to see the iguanas. The hotel is clean, yes it's a little outdated. Yes, there are cracks, yes there is paint chipped on walls, it's a hotel that constantly has people in it. They do what they can when they can. It's a good family resort and we enjoyed our time here.

  • User:Noel R

    Trip type: Family

    Unforgettable experience

    rating02 Apr 2026

    Wonderful people very nice great hospitality

  • User:Sydney D

    Trip type: Friends getaway

    Adrian is the best

    rating02 Apr 2026

    I have had the best experience at this resort and Adrian has created such a wonderful and positive experience for everyone here! We love Adrian

  • User:Krys C

    Trip type: Family

    Seadust

    rating01 Apr 2026

    The waiter Roberto was perfect.

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