Secrets The Vine Cancun

Name: Secrets The Vine Cancun
Address: Blvd. Kukulcan km. 14.5 Retorno Del Rey, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.6

Zona Hotelera, Cancun (and vicinity), Mexico

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About Secrets The Vine Cancun

location

Situated on the coast of the Yucatán peninsula, the hotel is located by one of the world's most picturesque beaches, close to the beautiful white sandy beaches of the Caribbean Sea in the hotel zone, and 10 minutes from the sea and Plaza Kukulkan. Various shopping venues are located about 1 km from the hotel and nightspots are some 25 minutes away by public transport. The bus station is approximately 30 minutes’ drive from the establishment.

facility

495 suites are located on 18 storeys and can be reached by lift. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe, currency exchange service and cash machine. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A fireplace creates a cosy atmosphere. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a playroom and a library. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a page service and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Rooms are equipped with air conditioning and central heating. Guests can enjoy the sea view from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower. A hairdryer, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

Plenty of active recreation awaits guests in the pool area's 4 outdoorpools. No matter the weather, swimming is always a possible in the indoor pool. There is also a special swimming area just for kids. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A terrace with sun loungers and parasols is available. The resort offers a wide range of outdoor sports, including beach volleyball, volleyball and archery. For a fee, guests can also enjoy golf. A number of sports are available, including water sports such as snorkelling, water aerobics and aquafit. For a fee, guests can also enjoy sailing, catamaraning and diving. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, badminton, billiards, darts and yoga. There is a wellness area with a spa, a sauna, a beauty salon, massage treatments, hydrotherapy treatments and a solarium. Subject to charge: a steam bath. Guests can enjoy a range of leisure facilities and activities, including live music and a dance club.

meals

Dining facilities include a breakfast room and a bar. Great food and friendly service await guests in 6 air-conditioned restaurants. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. A generous breakfast buffet guarantees a great start to the day. At lunch, guests can choose between a buffet, à la carte and a set menu. Dinner options include à la carte and a set menu. Diet meals and vegetarian dishes can be prepared on request. The resort also offers special catering options. The show cooking is a particularly special attraction. For guests, non-alcoholic beverages are included.

Amenities at Secrets The Vine Cancun

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Room Service
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  Laundry Service
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  Elevator/ Lift
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  Ironing services
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Salon
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  Spa
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  Steam and Sauna
Building Information
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  Adults-only hotel
Business Center and Conferences
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  Business Center
Common Area
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  Library
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
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  Wheelchair
Hygiene
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  Contactless check-in/-out
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Special Diet
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  Continental Breakfast
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  Bar
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  Barbeque
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  Restaurant
Object Information
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  Fax
Outdoor Activities and Sports
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  Snorkelling
Payment
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  ATM
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Safe
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  TV
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  Bathrobes
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  Room service
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  Slippers
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Sauna
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  Diving
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  Table Tennis
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  Gym
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  Billiards/Snooker
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  Golf
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  Events
Transfers
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  Shuttle Service

Location

Around this property:

Shopping opportunities

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

15066

Very Good

2613

Average

1077

Poor

450

Terrible

405

Recent Reviews: 19611

User:JustCallMeKate
Trip type: Couples
Nice enough but not to the expected standards.
24 Sept 2026
User:Inda M
Trip type:
The Vine Devine
24 Sept 2026
This was a great trip! The people, the facility, the food, FABULOUS! Our last 2 Secret experiences were not great. This renewed our faith in the brand.
User:Brent K
Trip type: Couples
10/10 stay
23 Sept 2026
Amazing time!! My wife and I have been here before. The service and food are top notch. Huge thanks to Salvadore, Alejandro and especially my boy Luis at the manatee bar. These guys are true professionals. The Dj’s and live music at the pool during the afternoons are the best addition compared to other trips here when it’s been too quiet at the pool. Thanks to Emmanuel on the entertainment team too. We’ll be back in the future for sure, this was a 10/10 vacation. E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun, responded to this review Dear Brent K,We’re so grateful that you took the time to share such wonderful feedback about your vacation at Secrets The Vine Cancun.We’re thrilled that you once again enjoyed our food, service, pool entertainment, and live music. We’ll be happy to share your kind words with Salvadore, Alejandro, Luis, and Emmanuel.Thank you for choosing to return to Secrets The Vine Cancun and for making us part of another memorable getaway. We’ll be thrilled to have you with us again for your next vacation.Best regards.
User:stephen e
Trip type:
SECRETS THE VINE - great stay for 1 week
23 Sept 2026
Our vacation at Secrets The Vine was relaxing and enjoyable. The staff are amazingly pleasing and supportive. All staff tried their best to support all our needs and made us feel at home. Entertainment staff learned your name and said hello even if you did not participate in any activities. Wine tasting daily was a novel idea and helped us understand wine choices. Buffet for breakfast was great. Food was fresh and we had a large assortment. My favorite is the Coffee Shop for a Double cappuccino every morning. So great!All other full service restaurants were great but especially liked Dragons (Asian) and Nebbiolo (Italian). E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun, responded to this review Dear Stephen e,Thank you for taking a moment to tell us about your relaxing and enjoyable vacation at Secrets The Vine Cancun.It’s wonderful to hear that our team made you feel at home and that you enjoyed the wine tasting, fresh breakfast buffet, and your favorite double cappuccino from the Coffee Shop. We’re especially glad Dragons and Nebbiolo were highlights of your stay.We look forward to creating more special memories with you on a future visit.Best regards.
User:Pamela B
Trip type: Couples
Secrets the Vine
23 Sept 2026
The hotel is getting a bit run down but the location is great and easy to get to from the airport. Our room was beautiful and very clean, and the housekeeping staff was wonderful. The Preferred club is not really worth the money, as the pool is pretty warm and the atmosphere around the pool is not inviting. The liquor being served in the Preferred club does not seem to be much better than the regular bars since Hyatt bought Secrets. The service is generally very good, and we had excellent service from Cesar at breakfast, and Juan, Arturo, and Norberto at the regular pool. The food (pizza and pasta) at Nebbiola was fantastic! E-Concierge Secrets The Vine Cancun, Other at Secrets The Vine Cancun, responded to this review Dear Pamela B,We truly appreciate you taking the time to share your experience with us. It’s wonderful to know that you enjoyed the convenient location, your beautiful and impeccably clean room, and the excellent care from our housekeeping team. A special thank you for recognizing Cesar, Juan, Arturo, and Norberto, as well as enjoying the pizza and pasta at Nebbiolo.Your kind words about these experiences mean a great deal to us. We would be delighted to be part of another memorable Cancun getaway in the future.Best regards.