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Sunscape Cancun Resort & Spa

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Sunscape Cancun Resort & Spa

locationZona Hotelera, Cancun (and vicinity)

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About Sunscape Cancun Resort & SpaAbout Sunscape Cancun Resort & Spa

Location

The comfortable beach hotel is located in the tourist area of Cancún, only a few minutes walk from the resort centre. The inviting beach that lies by the turquoise blue sea is just as close to the hotel. A stop for public transport is situated only 100 m from the hotel. Nearby are diverse shops, countless restaurants, bars, pubs, cafés and entertainment venues.

Facility

487 suites are located on 6 storeys and can be reached by lift. English-speaking staff at the reception desk in the lobby are ready to assist you with check-in and check-out. A baggage storage service, safe, currency exchange service and cash machine are available. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a TV room and a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a hairdresser, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service. To assist guests with their business and communication needs, the business centre offers a fax machine.

Rooms

Rooms are equipped with air conditioning, adjustable central heating and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe, a minibar and a desk are also available. The kitchenette comes with a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a radio, a CD player, a DVD player, an alarm clock and WiFi are provided as well. Slippers are included. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer, a vanity mirror, bathrobes and a telephone are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The resort has family rooms, non-smoking rooms and smoking rooms.

Sport

Guests can work out or just relax in the outdoor and indoor pools. Kids can splash about in a special swimming area just for them. The pool area also includes a hot tub, a waterslide and a pool bar. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the resort ensures that there is something new to do every day, including cycling/mountain biking, tennis, beach volleyball, crazy golf, golf and paddle tennis. Water sports available at the resort include windsurfing, jet skiing, kayaking, snorkelling, diving and aquafit. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, billiards, squash, yoga and aerobics. Various wellness options are available at the resort, including a spa, a sauna, a steam bath, a hammam, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club and a dance club.

Meals

Dining facilities include a restaurant with air conditioning, a café and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Gluten-free meals and vegetarian dishes can be prepared on request. The resort also offers snacks. The show cooking is a particularly special attraction. The resort offers a selection of alcoholic and non-alcoholic beverages.

Payment

The complex accepts the following credit cards: American Express, VISA and MasterCard.

Amenities at Sunscape Cancun Resort & Spa Amenities at Sunscape Cancun Resort & Spa

  • Facilities

    • -

      Air conditioning

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      Bar(s)

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      Bicycle Cellar

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      Bicycle Hire

    • -

      Café

    • -

      Car Park

    • -

      Conference Room

    • -

      Currency Exchange

    • -

      Disability-friendly

    • -

      Games room

    • -

      Garage

    • -

      Hairdresser

    • -

      Hotel Safe

    • -

      Kids Club

    • -

      Laundry Facilities

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      Laundry Service

    • -

      Lifts

    • -

      Medical Assistance

    • -

      Nightclub

    • -

      Pets

    • -

      Playground

    • -

      Restaurant(s)

    • -

      Room Service

    • -

      Shops

    • -

      Small supermarket

    • -

      TV Room

    • -

      Waterslide

    • -

      Wifi

  • Hygiene

    • -

      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective equipment for guests

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      Protective hygiene screens

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Full Board

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Children's Pool

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      Cycling/Mountain Biking

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      Diving

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      Entertainment Programme

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      Golf

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      Gym

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      Indoor Pool

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sauna

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      Squash

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      Steam bath

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      Sun loungers

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      Sun terrace

    • -

      Table Tennis

    • -

      Tennis

    • -

      Windsurfing

LocationLocation

Map preview

Around this property:

Sea

30 m

Lake

30 m

Public Transport

100 m

Golf Course

7 km

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

11610

Very Good

3619

Average

1311

Poor

670

Terrible

698

Recent Reviews: 17908

  • User:Nate W

    Trip type:

    A decent option for a budget all inclusive

    rating11 Jun 2026

    You will get what you pay for. It is an option and there are some pluses for family travel. The pool was small but fun, there is a small but decent fitness center. Drinks were good, menus were varied enough and there was mostly not a wait to eat at them outside of days when a large influx of people arrived or the weather was poor and everyone was inside. Beware if stay by rooms in the 2800 section. There was a pervasive sewage smell in that area. The bathrooms are nearby, but for someone to make the smell we smelled it would probably have warranted a trip to the hospital. The rooms are in ok shape, but the air works and the fan keeps it cool and humming if you need one to sleep. Like most all inclusives, you will get constantly hounded for add ons (spa, time share presentation, etc) but the staff aren’t pushy. The staff as a whole are the best part. Friendly, accommodating, and very cheerful. They were definitely the highlight of the trip.

  • User:Ida P

    Trip type:

    Better than expected

    rating10 Jun 2026

    Great place for a family stay. Was worried due to reviews I had read but turned out better than expected. Since the beginning we were greeted with smiles. Plenty of things to do and eat throughout the day. Our room was the oceanfront view, room was big only needs the shower area to be updated. The floors are tile therefore slippery. Other than that the room was cold and cleaned everyday. 6th floor has its own area with a bar,pool table, tv, and small bites to snack on making it perfect to relax for a bit. The lobby has entertainment every evening. The entertainment guy comes off rude but the bartenders make up for it. Shout out to bartenders Jesus, Armando,Paulina and Carlos! There are pools for kids and the main pool has entertainment which was nice. The restaurants service was prompt and their food had a nice presentation to it. Waiters very attentive. Check out was easy. Overall, very satisfied. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear IdaWe are so glad to read you had a great time! We will address your commends with our colleagues to keep them motivated to continue with the great work. Hope to see you back very soon!Best regardsIgnacio RGeneral Manager

  • User:Michael L

    Trip type: Family

    You get what you paid for.

    rating10 Jun 2026

    Friendly staff, multiple restaurants and beautiful beech. Most importantly, reasonably priced all inclusive package.Aged rooms and limited menu options. Food quality is average or below average, and quality is not consistent.Their price reflects the quality, you get what you paid for. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear MichaelThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regardsIgnacio RGeneral Manager

  • User:Justyn D

    Trip type:

    Hyatt better take some notes from prior owners

    rating09 Jun 2026

    I have been going to this resort since 2010 and taking my daughter every year since 2020. Prior to this visit, I never bad any complaints whatsoever. However, this time since Hyatt has bought this property, there was noticeably negative impacts. The first room we checked into was full of ants, including in the bedding. We were immediately moved to another room. At first, I didn't see any ants but within the first hour, they started to appear and house keeping sprayed on two occasions. The outside of the (from the pool area looking at the building) is run down, needs painted, alot of chipping in the paint, black spots and the white trim all black. All prior trips, the interior and exterior was always looking like new. The staff is still amazing and top notch (excluding the spa people). But everyone from the bellboy to wait staff to misc employees are amazing and go above and beyond. The spa staff needs to stop hounding people every couple minutes if they want a massage. We were asked sometimes 10 plus times a day and within minutes of being asked, another employee came around asking. They didn't take "NO" for an answer and some would ask WHY Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear JustynThank you so much for your feedback and we are sorry about the inconveniences during your stay! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope you can give us a chance to host you back in a future to see the improvements!Best regardsIgnacio RGeneral Manager

  • User:Daniel L

    Trip type:

    Average at best

    rating08 Jun 2026

    Just average as far as all inclusive goes. Building was a little dated and not much to do. Probably wouldn't do it again, beach full of seaweed and just average all around. Sunscape Cancun, Owner at Sunscape Cancun Resort & Spa, responded to this review Dear DanielThank you so much for your feedback! We will work on it in order to improve and provide you with the 5 star service you deserve! Hope to see you back very soon!Best regardsIgnacio RGeneral Manager

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