Temptation Cancun Resort

Recent Reviews: 8194

• User:Freddie J

  Trip type: Friends getaway

  Great atmosphere

  18 Sept 2026

  Ailyn was very helpful at check in she answers all my questions really made me feel welcomed Caio Cesar Baron, Atención al huésped/Recepción at Temptation Cancun Resort, responded to this review Dear guest,Thank you so much for your wonderful 10/10 review! We’re delighted to hear that Ailyn made you feel so welcomed from the moment you arrived and was happy to answer all your questions. We’ll be sure to share your kind words with her. We hope to welcome you back again soon! ???Cordially

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• User:Alfonso V

  Trip type: Friends getaway

  Bad customer service

  17 Sept 2026

  I stayed here in February of this year and booked a specific room, but I canceled the upgrade during check-in. At checkout, I was told the difference would be returned to my card. Nearly seven months have passed without a refund or any response from management. Their counter service is poor; I have shared my account number and credit card details, yet nothing has arrived. They charge quickly, but when it comes to returning overcharged funds, they are nowhere to be found. Caio Cesar Baron, Atención al huésped/Recepción at Temptation Cancun Resort, responded to this review Dear guest,We are truly sorry to learn about your experience and, especially, about the delay regarding the refund you were expecting. We understand how frustrating it must be to have waited for such an extended period without receiving a clear resolution or response from our Management team.Please accept our sincere apologies for the inconvenience and frustration this situation has caused. We would appreciate the opportunity to review your case in detail, verify the status of the refund, and provide you with the appropriate follow-up.Kindly contact us directly via private message with your reservation details so we can locate your account and escalate the matter to the corresponding department for immediate review.Thank you for bringing this to our attention, and we sincerely regret that this aspect of your experience did not meet the standards we strive to provide. Cordially

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• User:Jay l

  Trip type: Friends getaway

  Suggestions we all can agree on

  13 Sept 2026

  Temptations will always be my home. Very nice gesture, when you pull up, your greeted by the staff with the phrase "Welcome Home" so as a member, im going to use this opportunity to express some suggestions to make visiting there even more enjoyable. There are 3 things I believe you can approve upon.1. SCORES you have a very nice area with pool tables, sports TV, a very nice bar and hardly anyone knows about it. Its not advertised or promoted as a place for ppl to gather and have fun, especially on days that it rains. If you add some more games, ping pong, put the dart board back, some video games and wings, burgers etc. This room would be a very popular place to hangout. But it has to be advertised or promoted.2. Down time. There is a section of the day that you guys have no answer for. The sexy pool closes around 7, so most folks go to dinner afterwards. So we all shower, get dressed head to dinner. But from say 8:30 until the theme night starts which is close to 11pm. There is absolutely nothing you offer for people to do. People are dressed and out and there is nothing but the bar. So we're almost forced to go back to our rooms and get undressed and wait. By this time most people are comfortable and dont come back out.3. You have heard the complaint, over and over about the music. The music is what determines the vibe and mood. The DJ has to read the room. This is not about catering to one demographic, R&B music and Hip Hop is universal. When I was there last week, the theme night was packed, the music was R&B and rap and everyone was having a good time. Then Bam! Techno music and dancing queen came on and everyone disbursed. It went from hundreds dancing to about 15 and out of those 15 ppl, 8 were workers. And it went on so long, the crowd was lost and a lot of people left the resort and went to a club in town. Temptations, is such a vibe and I believe these small changes could make a big difference. Caio Cesar Baron, Atención al huésped/Recepción at Temptation Cancun Resort, responded to this review Dear guest,Thank you for taking the time to share such thoughtful and detailed feedback. As a member who considers Temptation your home, your perspective is especially valuable to us, and we truly appreciate both your loyalty and your desire to help us improve.We are glad you enjoy the feeling of being welcomed home from the moment you arrive. We also appreciate your suggestions regarding SCORES, the evening downtime, and the music selection. Your ideas about adding more activities and entertainment options to SCORES, particularly for rainy days, are very interesting and have been shared with the appropriate teams for consideration.We also understand your point about the transition between dinner and the late-night theme parties. Creating more opportunities for guests to socialize and stay engaged during that period is certainly something worth exploring.Regarding the music, we appreciate the example you provided. We understand how strongly music influences the energy and atmosphere of the resort, and your comments about reading the crowd and adapting the selection are valuable feedback for our Entertainment team.Most importantly, thank you for sharing these suggestions with us in the spirit in which they were intended. We are fortunate to have members who care so much about Temptation and want to see it continue to evolve while maintaining the unique vibe that makes it feel like home. We look forward to welcoming you home again very soon! ?????Cordially

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• User:Mike M

  Trip type: Solo travel

  Continue the downhill slide

  11 Sept 2026

  11th Labor Day and each year the value and experience declines. Staff reductions resulted in waits for services, restaurants closed and gardening staff practically nonexistent with beach unusable. Nacho, Mike & Lili of the Butler staff were amazing as always. All Members bar staff were incredible including Adam, Gerry, and Julio. Playmakers were there which is about all I can say about them. Room service was very good. Unfortunately, breakfast buffet consisted of a single serving line with one staff member working egg station. Seating reduced with guests waiting for someone to leave so they could sit. Future plans for development are designed solely to increase rates and not to improve the guest experience. Labor Day was very slow due to a resort takeover over a holiday weekend leaving resort with low occupancy for holiday and days after. Don Diego in my opinion would not be happy with how the family has taken his vision and legacy and turned it into nothing more than any other Cancun property. That said, no other resort matches the vibe and I credit the guests for continuing the spirit of Don Diego’s vision and love for his guests. Caio Cesar Baron, Atención al huésped/Recepción at Temptation Cancun Resort, responded to this review Dear guest,Thank you for sharing such detailed and candid feedback, especially after 11 years of choosing Temptation for your Labor Day visits. We truly appreciate your continued loyalty and are sorry to hear that this year’s experience did not live up to the standards you have come to expect from us.We understand your concerns regarding reduced staffing, wait times, restaurant availability, breakfast service and seating, as well as the condition of the beach and landscaping. We recognize that these are not minor details, particularly for a returning guest who has seen the resort evolve over the years. Your comments have been shared with the appropriate teams for their review.At the same time, we are very pleased to know that Nacho, Mike, Lili, Adam, Gerry and Julio continued to provide the exceptional service you value. We will certainly make sure their efforts are recognized. We are also glad that you enjoyed the room service and that the unique atmosphere and spirit of Temptation continue to be meaningful to you.Most importantly, we are grateful that after 11 years you took the time to tell us honestly how you feel. We hope to have the opportunity to welcome you again and provide an experience that restores your confidence in the resort and better reflects the level of service and hospitality you have come to associate with Temptation.Cordially

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• User:klondikekellie

  Trip type: Couples

  Wanting to come have fun

  11 Sept 2026

  We’re think of coming in early spring is there smoking any where on property Do we only were clothing in restaurants many thanks Caio Cesar Baron, Atención al huésped/Recepción at Temptation Cancun Resort, responded to this review Dear guest,Thank you for taking the time to share your detailed feedback. We’re pleased to know you appreciated our hygiene standards, excellent location, and especially the quality of our food.We’re sorry, however, that other aspects of your experience did not meet your expectations. We understand your concerns regarding the drinks, overall value, and the additional charges for certain services and premium options. Your comments are valuable to us, and we will share them with the corresponding teams for further review.Our concept is designed to offer an adults-only, open-minded, and social experience, with a variety of entertainment, activities, and spaces for our guests to enjoy. We regret that the overall atmosphere did not provide the variety or experience you were looking for and that you found the experience repetitive during your stay.We also understand that our optional premium services may not be the right fit for every guest. We strive to clearly communicate which services and amenities are included in the stay and which are available at an additional cost, allowing our guests to make informed choices according to their preferences.Thank you again for your honest feedback. While we’re sorry we did not meet your expectations on this occasion, your comments are important to us and will help us continue working toward a better overall guest experience.Cordially

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