Terracaribe Hotel

Name: Terracaribe Hotel
Address: Av. Lopez Portillo # 70, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 3.5

Zona centro, Cancun (and vicinity), Mexico

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About Terracaribe Hotel

location

This hotel is located near the edge of the commercial heart and hotel area of the city. Within good distance of Cancún's international airport (about 25 minutes away), and only some 2 minutes from the ferry link to Isla Mujeres, the hotel offers travellers an oasis of comfort and good service.

facility

Guests can enjoy the pleasant ambience of one of the 42 rooms. The reception desk is open round the clock. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a 24-hour security service, a car hire service, room service, an alarm call service and a laundry service. Complimentary newspapers are available. A fax machine is available for guests' business needs.

rooms

Rooms are equipped with air conditioning and a fan. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed or a queen-size bed. Extra beds can be requested. A safe and a desk are also available. Further amenities include an ironing set and a trouser press. A direct dial telephone, a television with satellite/cable channels, a plug adapter, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms include a hairdryer and are equipped with a shower and a bathtub. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

Whether sporty and active or in need of a more restful kind of holiday, guests will find the perfect place to leave everyday life behind in the pool complex, which includes 2 indoor and outdoor pools. There are children's pools as well. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. There are many ways to relax or stay active at the hotel, including snorkelling, diving, a spa, hydrotherapy treatments and a solarium.

meals

A continental breakfast guarantees a great start to the day.

Amenities at Terracaribe Hotel

Facilities
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  Air conditioning
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  Lobby
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  24-hour reception
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  Currency Exchange
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  Conference Room
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  Internet access
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  Room Service
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  Pets
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  Ironing services
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  Newspaper
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  Parking
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  Smoke detector
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Spa
Building Information
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  Garden (m²)
Common Area
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  Sun Deck
Distances
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  Beach
General Services
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  Concierge
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  First-aid services
Meals
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  Cafe
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  Restaurant
Outdoor Activities and Sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  TV
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  Closet
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Tanning Studio/Solarium

Location

Around this property:

Beach

1000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 264

User:doughillier1
Trip type: Solo travel
Great hotel for the money
03 Jun 2026
Well, I liked the location because it was away from the action of downtown Cancun. The air conditioner worked great, the shower was hot. The Manager spoke English. Their is great bus service close by. The sandwich and smoothie shop across the street is awesome. The only questionable thing was the pool. I'm not sure if it gets cleaned or if chlorine is added regularly.
User:jessicahN9990JW
Trip type: Couples
Terrible Trip
11 Jan 2022
My boyfriend and I stayed at Terracaribe for one night out of our 7 night stay. The toilet and shower didn’t work and the bathroom wasn’t clean. They agreed to give us a refund for the remaining 6 nights. This was a month ago. Still waiting…..They haven’t replied to my messages or my emails
User:833evaldas
Trip type: Solo travel
Don’t be fooled
27 Aug 2021
Don’t be fooled by the reviews and pictures and descriptions. The area isn’t the best of areas for Cancun and that doesn’t even include a review on the room. It wasn’t clean, the bedding was not washed properly, the walls were mouldy, not entirely good for health so I had to leave after 1 night. Will deffo contact the bank for refund. The upside was the hosts are very friendly and the wifi was good too
User:lucy_fox2
Trip type: Solo travel
Shocking experience!
12 May 2019
This was my second stay in Terracaribe. My first time was a pleasant friendly experience and that’s why I decided to stay in this hotel again. What a mistake! 1st room I got, the toilet wasnt working so I was given 2nd room (the bathroom wasn’t clean: used shower gel and some wrapping on the floor) I would get over that. Checking out next day: What made my stay absolutely shocking was behaviour of their receptionist (older guy) who asked for 100 pesos for a damaged towel otherwise I cannot leave the hotel! The damage was make up on a towel!!! Yes I washed my hands after putting make up on and make up stains are the damage. I told the receptionist to call a police because I’m not paying for a dirty towel & want to leave. Then he asked me to wash it in the sink! Shocking ridiculous and absurd that’s how I would describe my last experience in this hotel. There are hundreds of hotels in downtown. Save yourself money and stay somewhere else.
User:623stephaniep
Trip type: Family
Really good hotel!
14 Jul 2018
I went for 4 days with my family. Hotel was nice, clean, neat rooms, pool area is very calm and nice/ clean, A/C and wifi was great. Staff was helpful. Breakfast is very very poor ( toast, eggs, coffee). Bus stop R1 is 3 blocks away, about 8 min walking. Location is a pro. There is a mall very near, across the street there is a go mart with plenty of food and drinks. Taxis stop right outside of the hotel. Overall I would visit again due to location and clean rooms with all the basics!