Villas HM Palapas del Mar

Name: Villas HM Palapas del Mar
Address: Avenida Plutarco Elias S/N, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.2

Holbox, Cancun (and vicinity), Mexico

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About Villas HM Palapas del Mar

location

This hotel welcomes guests on Isla Holbox.

facility

This hotel has a lift and a reception desk. Amenities include a baggage storage service, a safe and a currency exchange service. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. There are a number of shops, including a souvenir shop. A garden provides extra space for rest and relaxation in the open air. Parking facilities available to guests include a garage and a car park. Other services include a 24-hour security service, a babysitting service, a childcare service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service gives guests the opportunity to explore the surrounding area independently.

rooms

Rooms are equipped with air conditioning and a fan. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a double bed and a sofa bed. Extra beds can be requested. A safe and, for a fee, a minibar are also available. For guests' convenience, units include a refrigerator and a mini fridge. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a vanity mirror are available in the bathrooms, which are equipped with a shower. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. A terrace with sun loungers and parasols is available. There is a poolside snack bar as well. For guests who wish to keep active, cycling/mountain biking, fishing and horse riding are available. With kitesurfing, canoeing, sailing, kayaking, snorkelling and diving available, fans of water sports will have plenty to choose from. The wellness offerings at the hotel include massage treatments and a solarium.

meals

Various dining options are available, including a restaurant, a dining room and a bar. Catering options include half board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Staff are also happy to provide children's meals.

Amenities at Villas HM Palapas del Mar

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Pets
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  Ironing services
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  Laundry
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  Smoke detector
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  Wifi
Beauty and Spa
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  Massage
Building Information
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  Garden (m²)
Common Area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Fridge
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  Safe
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  TV
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  Mosquito Net
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  Room service
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  Toiletries
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Tanning Studio/Solarium
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Beach

100 m

Centre

1000 m

Airport

150000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1101

Very Good

450

Average

213

Poor

Terrible

104

Recent Reviews: 1956

User:princessmimi81
Trip type: Couples
Great quality price with the best beach
08 Apr 2026
Nice hotel with relaxing vibes. Rooms are spacious and comfortable. Wifi can be spotty in the room. Food and drinks are what you expect a top notch hotel to have. Best beach on the island. 15 minute walk to the town center. Villas HM Paraíso del mar, Guest Services / Front Office at Villas HM Paraiso del Mar, responded to this review Dear guest:Thank you very much for your thoughtful review. We are delighted to read that you enjoyed the relaxing atmosphere, as well as the comfort and spaciousness of our rooms. At the same time, we regret any inconvenience you experienced with the Wi-Fi connection in your room. We truly value your comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
User:TariqTaherbhai
Trip type:
Family vacation
27 Mar 2026
The hotel is in an excellent location. We had a very good experience on our family vacation! The beach bar and snack service was excellent! Villas HM Paraíso del mar, Guest Services / Front Office at Villas HM Paraiso del Mar, responded to this review Thank you very much for your kind review. We are truly pleased to read that you and your family had an enjoyable vacation with us. It is especially gratifying to hear that you appreciated our location, as well as the quality of our beach bar and snack service. Your feedback is highly valued, and we look forward to the opportunity of welcoming you again in the future.
User:Vera M
Trip type: Friends getaway
Beautiful setting, disappointing execution
27 Dec 2025
Beautiful hotel in a stunning location, but the experience does not match the price. The front desk and restaurant are clearly understaffed, and service often feels stalled by rigid policies that prevent staff from making simple, guest-focused decisions. The all-inclusive options are unnecessarily complicated, adding confusion instead of convenience. Employee morale appears low, which inevitably affects service quality. Given the high cost, guests expect proactive problem-solving and a sense of genuine hospitality—unfortunately, the stay often feels transactional rather than luxurious. With better staffing, employee support, and management oversight, this property could truly live up to its potential. Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear Vera:Thank you for taking the time to share your detailed feedback. While we are pleased that you found the hotel and its location beautiful, we regret that your overall experience did not meet your expectations, particularly in relation to service and value.We appreciate your constructive suggestions and view them as valuable opportunities for improvement. Thank you again for your honest feedback.
User:rileyskafas
Trip type:
Our stay at Paraiso Del Mar
23 Dec 2025
We traveled here for our honeymoon in August and we had such a wonderful memorable experience! The location is perfect for a relaxing romantic get away. This little island is gorgeous and full of adventure. The staff here were very helpful and kind. The food was very yummy, the rooms were well kept and the atmosphere was like a retreat! Beautiful. We 100% recommend staying here and would definitely come back :) Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear Riley:Thank you for selecting our hotel for your honeymoon and for sharing your experience. We are pleased to know that you enjoyed the location, atmosphere, accommodations, and service provided by our team. Your recommendation is greatly appreciated, and we would be honored to welcome you back in the future.
User:mick b
Trip type: Couples
Relaxing pretty hotel
17 Dec 2025
Stayed 14 nights in december.Rooms large, clean with great a/ c & a ceiling fan. King size bed very comfortable. Cleaned daily. Stocked fridge, complimentary drinking water provided. Great showers.Overall great rooms set in lush tropical gardens with visits from cute racoons, iguanas, geckos & various colourful birds. The internet tripped at peak times but this was an Island wide issue rather than one of isolted to the hotel.Pools we never used. The beach is located directly opposite the hotel with drinks & snacks served on your sun loungers. The breakfast is varied with lots of choice & expected Mexican variations. Staff very attentive.We had one evening meal in the hotel restaurant the very first night there as we were too tired to go into Holbox. Honestly underwhelming, we both ordered pizza & it was frankly inedible so we left it.Our only negative experience of our 14 night stay. Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear guest:Thank you for your kind review. We’re delighted you enjoyed the comfort of our rooms, the gardens, the beach service, and our attentive staff. We appreciate your feedback about the restaurant on your first night and have shared it with our team to improve. We’re glad this was the only downside to an otherwise relaxing stay and hope to welcome you back again soon.