Villas HM Paraiso del Mar

Name: Villas HM Paraiso del Mar
Address: Avenida Plutarco Elias S/N, Cancun (and vicinity), mexico
Telephone: +44-204-505-9777
Rating: 4.2

Holbox, Cancun (and vicinity), Mexico

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About Villas HM Paraiso del Mar

location

The hotel is located on Holbox Island, extremely close to the beach and just 2 minutes from the Plaza Principal and the town centre, with its various shopping amenities, bars and restaurants. Cancun International Airport is approximately 4 km from the hotel building.

facility

20 junior suites, 16 suites, 20 single rooms and 20 double rooms are available. The friendly staff at the reception desk are happy to answer any questions. Amenities include a cloakroom, baggage storage service, safe and currency exchange service. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel has wheelchair-accessible facilities and a lift. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Parking spaces are available to guests travelling by car. Other services include a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry, a hotel doctor and a hotel shuttle bus. Cyclists can make use of the bicycle storage area and hire service.

rooms

Rooms feature a living area, a kitchen and a bathroom. Air conditioning and a fan ensure comfortable temperatures. In most units, guests can enjoy a view of the sea from a balcony or terrace. The rooms have a king-size bed and a sofa bed. Separate bedrooms are available. Children's beds and extra beds can be requested for younger guests. A safe, a minibar and a desk are also available. Guests will also find a refrigerator included among the standard features. A telephone, a television with satellite/cable channels and WiFi (no extra charge) provide all the essentials for a comfortable holiday. Guests can also make use of the cleaning service on departure. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a whirlpool bath. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Wheelchair-friendly rooms can be booked. The hotel has family rooms, non-smoking rooms and smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. A terrace with sun loungers and parasols is available. There is a poolside snack bar as well. The wide range of activities offered at the hotel ensures that there is something new to do every day, including cycling/mountain biking, beach volleyball, fishing and horse riding. Water sports available at the hotel include windsurfing, canoeing, snorkelling and diving. Sport and leisure facilities at the hotel include a gym and handball. Massage treatments and solarium are available in the wellness area.

meals

Dining facilities include a dining room, a breakfast room and a bar. A number of specialities await guests in an air-conditioned restaurant with a separate area for smokers. Catering options include bed and breakfast, half board, full board and all-inclusive. All-inclusive holidaymakers enjoy special extras like snacks, in addition to a selection of alcoholic and non-alcoholic beverages. For breakfast, lunch and dinner, guests serve themseves at the buffet or choose their preferred fare from the menu (for lunch and dinner). Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Villas HM Paraiso del Mar

Facilities
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  Air conditioning
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  24-hour reception
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Bicycle Hire
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  Ironing services
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  Laundry
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
Building Information
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  Garden (m²)
Common Area
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  Sun Deck
Distances
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  Beach
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Pool/ Beach towels
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  Wake-up Call / Service
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Restaurant
Outdoor Activities and Sports
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  Outdoor sports
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  Snorkelling
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  Minibar
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  Fridge
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  TV
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  Mosquito Net
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  Room service
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  Toiletries
Shopping
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  Souvenir shop
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Diving
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  Windsurfing
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  Events
Transfers
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  Airport Transfers
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  Shuttle Service

Location

Around this property:

Beach

100 m

City Centre

900 m

Shopping opportunities

900 m

Bars / Pubs

900 m

Restaurants

900 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

1101

Very Good

450

Average

213

Poor

Terrible

104

Recent Reviews: 1956

User:princessmimi81
Trip type: Couples
Great quality price with the best beach
08 Apr 2026
Nice hotel with relaxing vibes. Rooms are spacious and comfortable. Wifi can be spotty in the room. Food and drinks are what you expect a top notch hotel to have. Best beach on the island. 15 minute walk to the town center. Villas HM Paraíso del mar, Guest Services / Front Office at Villas HM Paraiso del Mar, responded to this review Dear guest:Thank you very much for your thoughtful review. We are delighted to read that you enjoyed the relaxing atmosphere, as well as the comfort and spaciousness of our rooms. At the same time, we regret any inconvenience you experienced with the Wi-Fi connection in your room. We truly value your comments and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
User:TariqTaherbhai
Trip type:
Family vacation
27 Mar 2026
The hotel is in an excellent location. We had a very good experience on our family vacation! The beach bar and snack service was excellent! Villas HM Paraíso del mar, Guest Services / Front Office at Villas HM Paraiso del Mar, responded to this review Thank you very much for your kind review. We are truly pleased to read that you and your family had an enjoyable vacation with us. It is especially gratifying to hear that you appreciated our location, as well as the quality of our beach bar and snack service. Your feedback is highly valued, and we look forward to the opportunity of welcoming you again in the future.
User:Vera M
Trip type: Friends getaway
Beautiful setting, disappointing execution
27 Dec 2025
Beautiful hotel in a stunning location, but the experience does not match the price. The front desk and restaurant are clearly understaffed, and service often feels stalled by rigid policies that prevent staff from making simple, guest-focused decisions. The all-inclusive options are unnecessarily complicated, adding confusion instead of convenience. Employee morale appears low, which inevitably affects service quality. Given the high cost, guests expect proactive problem-solving and a sense of genuine hospitality—unfortunately, the stay often feels transactional rather than luxurious. With better staffing, employee support, and management oversight, this property could truly live up to its potential. Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear Vera:Thank you for taking the time to share your detailed feedback. While we are pleased that you found the hotel and its location beautiful, we regret that your overall experience did not meet your expectations, particularly in relation to service and value.We appreciate your constructive suggestions and view them as valuable opportunities for improvement. Thank you again for your honest feedback.
User:rileyskafas
Trip type:
Our stay at Paraiso Del Mar
23 Dec 2025
We traveled here for our honeymoon in August and we had such a wonderful memorable experience! The location is perfect for a relaxing romantic get away. This little island is gorgeous and full of adventure. The staff here were very helpful and kind. The food was very yummy, the rooms were well kept and the atmosphere was like a retreat! Beautiful. We 100% recommend staying here and would definitely come back :) Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear Riley:Thank you for selecting our hotel for your honeymoon and for sharing your experience. We are pleased to know that you enjoyed the location, atmosphere, accommodations, and service provided by our team. Your recommendation is greatly appreciated, and we would be honored to welcome you back in the future.
User:mick b
Trip type: Couples
Relaxing pretty hotel
17 Dec 2025
Stayed 14 nights in december.Rooms large, clean with great a/ c & a ceiling fan. King size bed very comfortable. Cleaned daily. Stocked fridge, complimentary drinking water provided. Great showers.Overall great rooms set in lush tropical gardens with visits from cute racoons, iguanas, geckos & various colourful birds. The internet tripped at peak times but this was an Island wide issue rather than one of isolted to the hotel.Pools we never used. The beach is located directly opposite the hotel with drinks & snacks served on your sun loungers. The breakfast is varied with lots of choice & expected Mexican variations. Staff very attentive.We had one evening meal in the hotel restaurant the very first night there as we were too tired to go into Holbox. Honestly underwhelming, we both ordered pizza & it was frankly inedible so we left it.Our only negative experience of our 14 night stay. Villas HM Paraíso del mar, Atención al huésped/Recepción at Villas HM Paraiso del Mar, responded to this review Dear guest:Thank you for your kind review. We’re delighted you enjoyed the comfort of our rooms, the gardens, the beach service, and our attentive staff. We appreciate your feedback about the restaurant on your first night and have shared it with our team to improve. We’re glad this was the only downside to an otherwise relaxing stay and hope to welcome you back again soon.