Hotel Villa Mercedes Palenque

Name: Hotel Villa Mercedes Palenque
Address: Km 2.9 Carretera Palenque-Ruinas, Chiapas, mexico
Telephone: +44-204-505-9777
Rating: 3.9

Palenque, Chiapas, Mexico

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About Hotel Villa Mercedes Palenque

location

The hotel is situated in 3-hectare grounds, one and a half hours from Villahermosa and just 2 km from the ruins of Palenque.

facility

The hotel has a lift and features 92 rooms and 2 suites. The friendly staff at the reception desk are happy to answer any questions. Services such as a baggage storage service, a safe and a currency exchange service ensure a comfortable stay. Wireless internet access is provided in public areas. The tour desk offers assistance with booking excursions. The hotel offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket and souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional amenities include a newspaper stand and a TV room. Guests arriving by car can park their vehicles in the garage (for a fee) or in the car park. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, a laundry service, a coin-operated laundry and a hotel shuttle bus. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. A business centre with fax machine and projector is available.

rooms

Air conditioning, central heating and a fan ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe and a minibar are also available. Further amenities include an ironing set and a trouser press. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower and a bathtub. As an extra convenience, bathrooms provide cosmetic products. Wheelchair-friendly rooms with wheelchair-accessible bathrooms are also available. Hotel has family rooms and non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A sun terrace, sun loungers, and parasols are available. There are many ways to relax or stay active hotel, including cycling/mountain biking, a gym, aerobics, a spa, a sauna, a steam bath and massage treatments.

meals

Dining facilities include a restaurant with air conditioning, a café and a bar. A fortifying breakfast is served daily.

Amenities at Hotel Villa Mercedes Palenque

Facilities
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  Air conditioning
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  Lobby
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Ironing services
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  Laundry
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  Parking
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  Smoking rooms
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  Wifi
Beauty and Spa
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  Massage
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  Spa
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Outdoor Furniture
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  Reception
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  Sun Deck
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Bar
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  Cafe
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
- -
  Bathtub
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  Hairdryer
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  TV
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  Mosquito Net
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  Room service
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  Toiletries
Security
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  Fire extinguishers
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  Security Guard
Shopping
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  Souvenir shop
Sport/Entertainment
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
- -
  Events
Transfers
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  Airport Transfers

Location

Around this property:

Airport

4500.0 m

Centre

10000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

295

Very Good

310

Average

154

Poor

Terrible

Recent Reviews: 847

User:Jose M
Trip type: Family
Peaceful experience
24 May 2026
Amazing Hotel, amazing Staff, and beautiful vibe. Giovanni was my waiter for dinner and breakfast and was very accommodating and attentive, provided local recommendations to visit and activities to do. Jonathan Cordero, Sales at Hotel Villa Mercedes Palenque, responded to this review Good afternoonDear Jose BIt was a true pleasure for all of us that you chose us for your stay, and we sincerely thank you for sharing your experience with us.We are delighted to know that you found our hotel to be a peaceful and welcoming place, and that both the facilities and the staff's service fully met your expectations. We are especially pleased to learn that the attention and recommendations provided during your meals contributed to making your visit even more memorable.We appreciate your kind words, as they motivate us to continue working diligently to offer enjoyable and personalized experiences to each of our guests.
User:vincenzosZ8447NR
Trip type: Family
Magnifica experienca
21 May 2026
This is a magic place, with nature, animals, Flowers and amazing landscapes. The people that works here are all kind and very nice especially JOSUE that is the most lovely Mexican that I’ve ever met ???????????? Jonathan Cordero, Sales at Hotel Villa Mercedes Palenque, responded to this review Good afternoonDear Vincenzo SIt was a true pleasure for all of us that you chose us for your stay, and we are deeply grateful that you shared your positive experience.We are delighted to know that you found our facilities to be a magical setting, full of nature, animals, and exceptional landscapes, and that the flowers and the overall ambiance made your visit truly special.We sincerely appreciate your kind words about the friendliness and attentiveness of our team, and we are especially pleased that you highlighted the dedication of our staff. Your recognition is very valuable to us and motivates us to continue working with enthusiasm to create unforgettable experiences for each of our guests.
User:beijingduck
Trip type: Solo travel
Relaxing and green
30 Jan 2026
This hotel is located halfway between Palenque town and the famous ruins. The quiet and comfortable rooms are situated in thatched bungalows in beautifully landscaped gardens. There is a nice swimming pool. The wifi signal is sometimes problematic. The food in the restaurant is acceptable. A relaxing place to spend a few nights. Francisco Cruz, Ventas at Hotel Villa Mercedes Palenque, responded to this review Dear Guest,We sincerely appreciate you taking the time to share your impressions of your recent stay with us.We are delighted to hear that you enjoyed the prime location, the tranquility of the bungalow-style rooms, the beautifully landscaped gardens, and the swimming pool. It is also a pleasure to know that you were able to relax and enjoy the peaceful environment we strive to offer every guest.We have taken note of your comments regarding the Wi-Fi signal and your experience in our restaurant. Your feedback is invaluable in identifying areas for improvement in our services so that we can provide you with an increasingly satisfying stay.We hope to have the privilege of welcoming you back in the future and continue contributing to your relaxation and well-being with each visit.Best regards...VM Palenque Team
User:Ramadama
Trip type: Family
Nice pool
06 Nov 2025
This was a nice comfortable hotel. The whole resort was very cleanEverything worked in the room including the shower. The bed was very comfortable. The room was a little vintage but well maintained. It may even add a little charm to the resort. The pool is large and very clean. Francisco Cruz, Sales at Hotel Villa Mercedes Palenque, responded to this review Dear Ramadama,It was a pleasure to welcome you, and we thank you for taking the time to share your impressions of your stay.We are delighted to hear that you enjoyed the comfort and cleanliness of our facilities, as well as the functionality and excellent condition of your room. It's wonderful to know that the room's ambiance and style contributed to a pleasant experience and that the vintage details added a special touch to your perception of the hotel.We also appreciate you highlighting the spaciousness and well-maintained pool, as we work daily to create comfortable and well-cared-for spaces for all our guests.We hope to welcome you back again and that your next visit will be just as enjoyable.
User:Karen V
Trip type: Friends getaway
Unique hotel within walking distance from Palenque pyramids
17 Aug 2025
This hotel is within walking distance of the archaeological zone of Palenque. It offers a swimming pool, a gym, and the ancient experience of a temazcal. Surrounded by nature, you can wander freely and feel far from a typical hotel stay. At the same time, the rooms are equipped with air conditioning—an essential comfort in this town.Cons: The hotel only offers a breakfast buffet, which can feel expensive if you’re not looking for a large morning meal. Francisco Cruz, Ventas at Hotel Villa Mercedes Palenque, responded to this review Warm regards. On behalf of the entire VM PALENQUE team, I greatly appreciate your comments. We are very happy that your stay was pleasant and enjoyable. It is very important to us that our visitors leave satisfied with our services.We hope to see you soon at your home away from home, VM PALENQUE.Sincerely,The VM Palenque Team