Cozumel Palace

Recent Reviews: 5684

• User:kesterspindler

  Trip type: Family

  Great time in Cozumel

  11 Jun 2026

  We had a great experience staying at Cozumel Palace. The service, including from Efrain, was terrific. We enjoyed our time in Cozumel.

• User:videvant

  Trip type: Family

  Service & Food Outstanding

  11 Jun 2026

  Service & food was amazing!! Laura & Lourdes provided amazing dinner service! Sari in the spa provided one of the best massages that I’ve ever had! E Concierge Palace Resorts, Owner at Cozumel Palace, responded to this review Dear videvant,Thank you for sharing your wonderful feedback about your stay at Cozumel Palace.We are delighted to know that both the service and dining experience exceeded your expectations. Your kind recognition of Laura and Lourdes is truly appreciated, and we will be pleased to share your compliments with them. It is always rewarding to know that their attentive service helped make your dinners even more enjoyable.We are also thrilled to hear that your spa experience was such a highlight of your visit. Sari will be delighted to know that her expertise and care provided one of the best massages you have ever had.Thank you for choosing Cozumel Palace. We look forward to welcoming you back for another memorable stay filled with exceptional service and relaxing experiences.Warm regards,VianeyE-ConciergeCozumel Palace.

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• User:Adilya E

  Trip type: Family

  Perfect fit for my unique family

  10 Jun 2026

  My entire family stayed last week & we all loved it! The property is beautiful & well maintained. The service was beyond our expectations. Rocio, in room service, was our absolute favorite ❤️ but Martha?! We were all absolutely stunned by her ability to greet each of us, by name & with such warmth! There is 1 thing that stood out to me the most, and it’s a big thing! My 19 yr old son has Autism, yet I was able to rest and enjoy myself! That never happens! He became comfortable at the resort quickly. It is a very manageably sized property with plenty of staff. Many of the staff members recognized him after the 1st day. They were respectful & gave him space while also providing prompt and efficient service. So much was available to him at the resort that he never had to leave unless he wanted to. He was able to roam about freely, enjoying the food and activities of his choice. That is a really special thing ❤️ To be clear, he has been an exceptional swimmer from a very young age *if he weren’t, this wouldn’t likely be the best choice* There are lots of great things to say about The Palace, but for my unique family, that was the most important part! E Concierge Palace Resorts, Owner at Cozumel Palace, responded to this review Dear Mrs, Adilya E,Thank you for taking the time to share such a meaningful review of your stay at Cozumel Palace. It is truly heartwarming to know that your entire family enjoyed their time with us and that the experience exceeded your expectations.We are delighted that you appreciated the beauty and upkeep of the resort, as well as the attentive service provided by our team. Your kind recognition of Rocio and Martha is sincerely appreciated. Martha’s remarkable ability to connect with guests and make them feel genuinely welcomed is something many visitors cherish, and we will be pleased to share your thoughtful comments with both of them.What touched us most is learning that your son felt comfortable, welcomed, and able to enjoy the resort at his own pace. Knowing that this allowed you the opportunity to relax and fully enjoy your vacation is incredibly rewarding. Creating an environment where every guest feels respected, comfortable, and cared for is at the heart of what we strive to achieve at Cozumel Palace.We are honored that our resort was a good fit for your family’s unique needs and that the attentiveness of our team contributed to such a positive and memorable experience. Your words are a wonderful reminder of how meaningful genuine hospitality can be.Thank you for choosing Cozumel Palace. We hope to have the pleasure of welcoming your family back for many more special vacations in the future.Warm regards,VianeyE-ConciergeCozumel Palace

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• User:Pam R L

  Trip type: Family

  This is the absolutely best hotel! It’s home away from home!!!

  09 Jun 2026

  Cozumel Palace is an excellent place to go for personal service, great variety of food and friendly personnel. The hotel is very clean and accommodating the app for the Palace is user friendly and self explanatory. The best part of the whole palace is the people who work there. From the morning breakfast crew including the head waiter Gabrielle to the waiters Heri and File some of the breakfast and lunch crew. They are on top of everything. The food prepared by the head chef Carlos is varied and excellent. Luis is a floating manager in the restaurants and is very welcoming and personable always making you feel at home and welcome. Joel the manager in the Mexican restaurant and Martha, the hostess, ate a pleasure to deal with. They are always smiling and happy to see you.Mariah seems to be everywhere always willing to help you in any way possible. We come at least once a year and spend a week. It the home away from home that caters to all of your needs. The massages and manicure and pedicures are wonderful. I’m partial to the hot stone massage.I highly recommend this Palace. We have been back at least once each year since they opened. Palace Resorts Management, Owner at Cozumel Palace, responded to this review Dear pamrl2024,Thank you for sharing such a heartfelt review of your experience at Cozumel Palace. We are truly honored by your loyalty over the years and grateful to know that our resort has become your home away from home.It is incredibly rewarding to read that the personalized service, welcoming atmosphere, and culinary offerings continue to make each visit memorable. Your kind recognition of Gabriel, Heri, Fili, Chef Carlos, Luis, Joel, Martha, and Maria is sincerely appreciated. We will be delighted to share your comments with them, as they exemplify the dedication and genuine hospitality that we strive to provide every day.We are also pleased to know that you enjoy the convenience of the Palace app, the cleanliness of the resort, and the relaxing experiences available at the spa. It is wonderful to hear that the hot stone massage remains one of your favorites and continues to be a special part of your visits.Your continued trust and recommendation mean a great deal to us. Knowing that you have chosen to return year after year since the resort opened is one of the greatest compliments we could receive.We look forward to welcoming you back to Cozumel Palace for many more memorable stays and to continuing to make you feel right at home.Warm regards,VianeyE-ConciergeCozumel Palace.

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• User:kimb191982

  Trip type: Family

  One of the best vacations!

  08 Jun 2026

  This was our 4th trip to Cozumel Palace and it was one of the best! It was so good to see familiar faces and be welcomed by new ones! Martha is the absolute sweetest. She will remember you after one greeting! My son connected with Charlie (AKA Charlie Jackson) back when he was 6 and couldn’t wait to see him! He is an absolute asset to this resort. David and Fernando are also part of the entertainment crew and are very good at their jobs and made us laugh everyday and made sure we had a great time! We enjoyed breakfast with Miguel everyday and Alan took care of us at Flamingo bar for lunch. Both are excellent at their jobs and make you feel special everyday. There is a cafe now and Angel and Mayra knew me and my daughter’s coffee every morning. It was a great addition to the resort! I enjoyed stretching with Louis in the gym as well as the water aerobics at the pool. Luis and Katie were fantastic host that greeted us every evening with genuine smiles and conversation. Eddie of course remembered us from the years past and setup a romantic dinner for my parents 50th Anniversary. Raul and Carlos took care of us at the bar every night and honestly felt like family by the end of our trip. The resort is as beautiful as always but upgraded wonderfully. We enjoyed our walk out loft room. It’s perfect for a family. Easy access to and from the pool. Our room was kept very clean and we had our turndown every evening with our chocolate that we looked forward to. After experiencing Discovery Scuba twice my family of 4 decided to get our Padi open water certification. Adriana was fantastic. She was sweet, knowledgeable, patient and made the process less of a chore and more of an excursion. She took her time with my son who had never scubaedbefore. We were thrilled to pass and we were congratulated by everyone at the resort. It is a small, intimate resort and we can’t wait to make our 5th trip there and get to scuba in its turquoise water! See you next time! Hopefully sooner than later! Palace Resorts Management, Owner at Cozumel Palace, responded to this review Dear kimb191982,Thank you for sharing such a wonderful review of your recent stay at Cozumel Palace. It is truly an honor to have welcomed you back for a fourth visit, and we are delighted to know that this was one of your best vacations yet.Reading about the many connections your family has built with our team over the years is incredibly rewarding. We are grateful for your kind recognition of Martha, Charlie, David, Fernando, Miguel, Alan, Angel, Mayra, Luis, Katie, Eddie, Raul, and Carlos. Knowing that their warmth, dedication, and genuine hospitality helped make your stay so memorable is exactly what we strive to achieve at Cozumel Palace.We are especially pleased to learn that your parents’ 50th anniversary celebration was made even more meaningful and that your family enjoyed the personalized touches throughout your stay. It is also wonderful to hear that the café became part of your daily routine and that the comfort of your loft room, along with the attentive housekeeping service, enhanced your overall experience.Congratulations as well on earning your PADI Open Water Certification! We are thrilled that Adriana helped make this achievement such a positive and memorable experience for your family. Her patience, expertise, and encouragement are qualities that truly make a difference, especially for those discovering the underwater world for the first time.Your comments beautifully capture the spirit of Cozumel Palace: a welcoming, intimate resort where lasting memories and meaningful relationships are created. We sincerely appreciate your continued loyalty and look forward to welcoming you back for your fifth visit and many more adventures in the turquoise waters of Cozumel.Warm regards,VianeyE-ConciergeCozumel Palace.

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