Iberostar Waves Cozumel

Recent Reviews: 9033

• User:Colin D

  Trip type: Family

  Maria and her tacos!!!!

  24 Sept 2026

  Lots of great things to say about a metal star waves! That said, the best of the best is Maria with the tacos at El cedral. She makes fresh tacos right in front of you, has the best smile and is kinder than anything I've ever known! A smile that brings Joy and tacos that fill you up! Thank you Maria for making this such a special trip!

• User:Wendy C

  Trip type: Couples

  Lovely hotel with really helpful, friendly staff and good amenities.

  23 Sept 2026

  Lovely hotel, kept beautifully clean with excellent food. There is choice of restaurants which caters for all tastes. Snack bar has burgers, hotdogs, chips etc but also fruit, buffet has good choice at lunch and then becomes smoke house most evenings with bbq'd meats etc. Buffet restaurant is very good and has themed nights which were lovely. If you want to be served at the table there is a lovely Oriental restaurant and Mexican too. Rooms very spacious and comfortable and showers lovely and hot. Animation team work really hard, organising activities to suit all. However they are not pushy if you do not want to join in. Big shout out to Jocelyn, Camila, Jesus and Ismail for all their hard work and being so friendly. Also if you want to know anything at all, Jan (AKA Harry Potter or Emre!!) and Alonso at reception are amazing. They always make time to help you and are such fun. Also lots of beautiful birds, animals, butterflies and plants around the hotel.Just a couple of negatives for us. Firstly the hotel is rather cut off and taxis are not cheap. Secondly the coatis are a real nuisance in the dining areas. Unfortunately, although it says not to, people feed them and this encourages them. The staff have to work around them (and the Grackels) but they can often be found on tables. Although I love wildlife, there is a place for it and it is not in a restaurant. People do not seem to understand that feeding them is doing them no favours as it will increase their chances of not being able to survive in the wild and ultimately upsets the ecosystems. Online Reputation Management, Owner at Iberostar Waves Cozumel, responded to this review Dear Guest,Thank you for choosing Iberostar Waves Cozumel and for taking the time to share such a detailed review of your stay.We are delighted to know that you enjoyed the cleanliness of our resort, the variety of culinary offers, our spacious rooms, and the activities offered by our Star Friends. It is also wonderful to hear that our colleagues helped make your stay special. We will be happy to share your kind words with them.On the other hand, we regret the situation you describe and we understand your concerns. As our resort is surrounded by a natural environment, we are committed to caring for the local ecosystem while also ensuring a comfortable experience for our guests. We assure that our on-site biologists monitor the local species and work to promote a respectful coexistence, while supporting preventive measures and guest awareness. However, we thank you for your observations and we assure you we will relay them to our team.We look forward to welcoming you once again in the future.Best regards,Quality ManagerIberostar Waves Cozumel

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• User:S T K

  Trip type: Couples

  Yet another wonderful time with iberostar.

  21 Sept 2026

  This is not our first trip here and we have not been disappointed. I want to take time to give a shout out to Jesse. We had bedn here multiole times but because sometimes i used my middle name snd sometimes not, thr system did not tally out visits correctly. Jesse came to our rescue and found our previous visit so our count was correct. He took the time to fix this’s snafu for us. People like Jesse are what make me want to come again. The beach is beautiful. The staff friendly, the food plentiful and tasty. Diving with Dressel diving was great. Manu was a very good divemaster. Our room was nice with good air conditioning. Our rooms were cleaned every day and looked good. We did have an issue with the toilet draining and the shower draining but when we called, we had a quick response Amber the issues were resolved Online Reputation Management, Owner at Iberostar Waves Cozumel, responded to this review Dear guest,It has been a real pleasure to read this excellent review of your recent holiday with us at Iberostar Waves Cozumel and we really appreciate that you took the time to write and share it with us and other travelers. The fact that we were able to exceed your expectations with our excellent standards in every area that characterize our company is of great importance to us. It is therefore very satisfying for us that you have kept us in your fondest memories and it would be wonderful to welcome you back again.Best Regards,Quality ManagerIberostar Waves Cozumel

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• User:angielew

  Trip type: Friends getaway

  One of the best holidays ever

  20 Sept 2026

  Going to give a good honest review based on our experience.Location: Very secluded but only a short inexpensive taxi ride into Cozumel town which is bustling and lively with shops, bars and markets. Hotel: Lovely, all staff are amazing and so friendly and will want to make your stay extremely welcoming. Left me a bottle in my room for my birthday next day. Everyone says hello and are always asking if there is anything they can do to help. Lots of animals, coatie, iguana, flamingo, turtles, parrots. Grounds are amazing and well kept.Rooms: Everything you need, fabulous air conditioning, spacious bathroom, room safe and a hammock on the terrace. Well stocked fridge with free beer, coke, sprite and water.Restaurants. Buffet - fabulous, they do themed nights and I dare anyone to not find something they like, varied and plentiful.Mexican - made my birthday so special with a cake and sang happy birthday and this hadn't been pre booked. Loved this so much we went twice during our stay. Great atmosphere and food is delicious.Oriental - not really a great menu, buffet to start was good however mains just consisted of satay everything, no variety however if you love satay, you're quids in.Smoke House - did not try however my husband went for lunch and said it was tasty.Lunch Buffet outside - burger, hot dogs, chips salad and every other day had a special on like BBQ or fajitas or paella.Dressel Divers - did the snorkelling and diving with them. Hugo and his girlfriend on the dive were amazing, such good value for money, morning in the pool and afternoon diving, even saw stingrays, moray eel and sea turtles. Only downside was the dark haired lady who booked you in was a little sullen, she could have done with a course in customer service however the short haired lady was so friendly, warm and welcoming.Evening entertainment - not great. Couple of good shows Rock show (welcome to the Yungle) and magic show. The rest was a very poor Haven or Butlins experience. They did have some singers in reception after the show so you could have a relaxed drink. We were lucky enough to be there on independence day and the mariati band in reception were great.Daytime activities- you were not pushed into these but if you wanted to join in with ping pong, volleyball, it was good fun.Overall - had an amazing time and was sorry to leave. I am a seasoned traveller having been Europe, Asia, Carribean and can honestly say this was one of the best holidays ever! Online Reputation Management, Propietario at Iberostar Waves Cozumel, responded to this review Dear guest,First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,Quality ManagerIberostar Waves Cozumel

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• User:QuitaPeluza

  Trip type: Couples

  Unsanitary conditions at buffet restaurant

  19 Sept 2026

  Coati infestation in restaurant is very concerning. The animals run around, under the tables, on the ceiling edge and they dig in the food bins for left overs. They then eat the left overs on the floor and leave them there: bones, pieces of meat, etc. Not only it's a health hazard to have animals plunge into discarded food bins (would anyone be comfortable if it was rats?), they can carry rabies. Staff do nothing and while it's visible some barriers have been installed, the animals are there at every meal. While coatis are native wildlife and pritected, open-air or indoor buffet lines allowing wild animals to crawl on tables, steal food, or touch surfaces violate standard sanitary conditions.COFEPRIS (Comisión Federal para la Protección contra Riesgos Sanitarios) will not be impressed. Online Reputation Management, Owner at Iberostar Waves Cozumel, responded to this review Dear Guest,Thank you for taking the time to share your concerns with us.We are sorry to learn that aspects of your experience led to concerns regarding our dining environment and your comfort during your stay. We take feedback relating to the guest experience very seriously and continuously work with our teams to maintain the standards our guests expect.As a resort located within a natural environment, encounters with local wildlife can occasionally occur, and our teams have measures in place to manage these interactions appropriately while respecting the surrounding ecosystem.We would welcome the opportunity to speak with you directly to better understand your concerns and the circumstances you describe. Please feel free to contact us so that we can address them personally.Thank you again for bringing your concerns to our attention.Warm regards,Quality Manager Iberostar Waves Cozumel

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