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Homemexico

Occidental Cozumel

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Occidental Cozumel

locationCozumel Sur, Cozumel

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About Occidental CozumelAbout Occidental Cozumel

Location

Ideal for beach holidaymakers, this resort lies on Cozumel, right on the sandy beach.

Facility

243 rooms are available to guests. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, safe, currency exchange service and cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The complex has a range of facilities for guests with disabilities. The complex has wheelchair-accessible facilities. Film lovers are sure to find just what they're looking for in the cinema's listings. A number of shops, including a souvenir shop, are great for shopping or just browsing. The grounds of the hotel feature a playground and a lovely garden. Additional facilities include a TV room. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, 24-hour room service, a laundry service, a hairdresser and a coin-operated laundry.

Rooms

Rooms are equipped with air conditioning and a fan. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. Separate bedrooms are available. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a mini fridge and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a TV and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower, a bathtub and a whirlpool bath. A hairdryer is also provided. For extra comfort in the bathrooms, guests are offered cosmetic products. The hotel has non-smoking rooms.

Sport

While the adults swim a few laps in the outdoor pool, children can enjoy splashing about in their own swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The wide range of activities offered at the complex ensures that there is something new to do every day, including tennis, beach volleyball, volleyball, golf, fishing and horse riding. Water sports available at the hotel include windsurfing, canoeing, sailing, snorkelling and diving. Sports enthusiasts are also offered a wide range of indoor activities, including a gym, table tennis, billiards, darts, yoga and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a beauty salon and massage treatments. Leisure facilities include an entertainment programme, a kids' club, live music, a dance club and a nightclub.

Meals

Dining facilities include a restaurant, a dining room and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. All-inclusive can be booked. A continental breakfast buffet, lunch and dinner offer plenty of delicious variety. Diet meals and children's meals can be prepared on request. The hotel also offers special catering options.

Amenities at Occidental Cozumel Amenities at Occidental Cozumel

  • Facilities

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      Air conditioning

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      Bar(s)

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      Car Park

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      Conference Room

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      Currency Exchange

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      Disability-friendly

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      Hairdresser

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      Hotel Safe

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      Kids Club

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      Laundry Facilities

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      Laundry Service

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      Medical Assistance

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      Nightclub

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      Playground

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      Restaurant(s)

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      Room Service

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      Shops

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      TV Room

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      Wifi

  • Hygiene

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      Contactless payment

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      Enhanced cleaning programme

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      Hand sanitiser

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      Health checks on staff

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      Housekeeping only upon request

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      Hygiene training for staff

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      Medical teleconsultation

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      No high-touch furnishings

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      No high-touch furnishings in public areas

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      Packaged meals

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      Protective equipment for employees

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      Protective masks for guests

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      Sanitiser dispenser

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      Social distancing regulations

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      Use of commercially available disinfectants

  • Meals

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      All inclusive

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      Breakfast Buffet

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      Continental Breakfast

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      Special Diet

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      Special Offers

  • Sport/Entertainment

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      Aerobics

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      Aqua aerobics

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      Beach Volleyball

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      Billiards/Snooker

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      Canoe

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      Children's Entertainment

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      Children's Pool

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      Darts

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      Diving

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      Golf

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      Gym

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      Horse Riding

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      Jacuzzi

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      Massage

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      Minigolf

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      Outdoor Pool(s)

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      Parasols

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      Sailing

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      Sauna

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      Sun loungers

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      Sun terrace

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      Table Tennis

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      Tennis

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      Windsurfing

LocationLocation

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User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

4577

Very Good

2715

Average

1387

Poor

722

Terrible

594

Recent Reviews: 9995

  • User:ddecker92

    Trip type: Family

    family trip to Cozumel

    rating10 Jun 2026

    so here is my review of the resort.Beaches/Pools - awesome. 5 starts there. Great beaches and 2 very big pools with available bars and plenty of chairs and umbrellasRestaurants - ok, so this is where it's "meh". There are 5 restaurants. For breakfast, it's really one 1 restaurant. Same for lunch. Dinner has 4 restaurants available....3 of the 4 are reservation only. So if you don't have any reservations...then its the same 3 options.Staff - there were awesome. we did have an issue with not having hot water in the shower and it was taken care of that dayActivities - there was plenty of activities organized during the day; darts, volleyball, ping pong. Even during the evenings, there were some organized activities that were great.If I had 1 negative thing to say, it would be the lack of air conditioned spaces. Yes, the rooms had AC. The only places that really had AC was the bar. The buffet areas were not air conditioned. 2 out of the 3 reservation restaurants were air conditioned but that's it. Was that a big issue, no but its something that might have factored into my decision on choosing the resort. Manager Barceló, Owner at Occidental Cozumel, responded to this review Dear Guest,Thank you for taking the time to send us your rating.We’re pleased you loved our beaches, pools, and lively activities. Our team’s prompt response to your needs reflects our commitment to guest satisfaction.Still, we regret any inconvenience with dining reservations and climate control. Your observations are noted as we strive to enhance comfort and flexibility.We hope the serene surroundings and well-appointed accommodations offered a pleasant balance during your stay.We hope to have the opportunity of welcoming you again in the future. Best wishes,Aeleen Martin, Guest Experience Manager

  • User:Flyer34238611044

    Trip type: Couples

    My experience

    rating09 Jun 2026

    I lived in Mexico for a year and have stayed in many hotels. Most of the staff were unfriendly and inattentive. The food is acceptable, but not exceptional. Personally, I was not satisfied with my stay considering the amount of money I paid.

  • User:Celia H

    Trip type: Friends getaway

    EXCELLENT/BEAUTIFUL OCCIDENTAL

    rating09 Jun 2026

    I stayed at the Occidental from June 3, 2026 to June 8, 2026. My group included 2 couples including myself and my boyfriend along with my 2 kids in their 30's with another 30 year old friend. Our stay was FABULOUS! The resort is BEAUTIFUL. It is jungle-like and very lush. The staff from check-in to check-out were friendly, attentive, professional. Yes the buffet could have had better choices but we really only had the buffet for Breakfast. We made Dinner reservations at the Seafood restaurant and the Mexican restaurant and both were EXCELLENT! During the day, we were exploring the town and found fabulous food there.For an all-inclusive the resort was 5 star, from the beach, to the pool, the nightly entertainment. The Occidental will definitely be an annual go-to spot for us!!Everyone in our group agrees! FABULOUS TIME!Thank you Manager Barceló, Owner at Occidental Cozumel, responded to this review Dear Celia,It was a pleasure to receive this great review.We’re thrilled your group loved our tropical setting, dedicated service and specialty restaurants. Your feedback on the breakfast variety helps us improve.Our proximity to Cozumel’s attractions makes blending resort relaxation with local adventures effortless. Thank you for making us your annual destination.We look forward to welcoming you back for another memorable stay in the future. Kind regards,Aeleen Martin, Guest Experience Manager

  • User:Kend S

    Trip type: Couples

    Vacation Trip

    rating06 Jun 2026

    It was an incredible experience. The hospitality of the staff is one of the best things you can find at this resort. I highly recommend the Olivos restaurant and the pizza area. The resort also has an entertainment venue where we had the opportunity to listen to a wonderful mariachi performance!We would especially like to thank Mayel, Oscar, Jony, and many other team people who made our stay truly exceptional. We hope to return soon. Manager Barceló, Owner at Occidental Cozumel, responded to this review Dear Guest,Thank you for this great feedback.It's rewarding to know our culinary offerings and evening entertainment met your expectations. Our staff takes pride in creating personalized experiences, and we'll ensure Mayel, Oscar, Jony, and the entire team receive your kind recognition.The blend of authentic performances and diverse dining options aims to immerse guests in Mexico's rich culture while providing varied tastes to suit every preference.We will be happy to welcome you back in the future. Best wishes,Aeleen Martin, Guest Experience Manager

  • User:Mark T

    Trip type: Solo travel

    Great location for diving

    rating02 Jun 2026

    I suffered an accident here and the resort staff, dive shop staff and St Luke's hospital staff have all been super helpful and accommodating. Manager Barceló, Owner at Occidental Cozumel, responded to this review Dear Mark,It was a pleasure to receive your kind feedback.The collaborative efforts of our staff and medical team to support you truly embody our values. Their responsiveness in critical moments is something we hold in high regard.While we regret the incident you encountered, we’re grateful for your recognition of our collective efforts to assist you.Cozumel’s renowned diving sites, steps from our resort, remain a highlight for guests. We’re thrilled this aspect of your stay left a positive impression.We hope to welcome you back in the future.Best regards,Aeleen Martin, Guest Experience Manager

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