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Homemexico

Secrets Aura Cozumel

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Secrets Aura Cozumel

locationCozumel Sur, Cozumel, Mexico

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About Secrets Aura CozumelAbout Secrets Aura Cozumel

location

The hotel is 1 hour from Playa del Carmen and the Riviera Maya and 20 minutes from the island's international airport.

facility

The resort welcomes guests in a 3-storey building with a lift and 318 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access in public areas allows guests to stay connected. The tour desk offers assistance with booking excursions. The resort offers various facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a souvenir shop, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Additional facilities include a playroom. Guests arriving by car can park their vehicles in the garage or in the car park. Further services and facilities include a car hire service, medical assistance, a transfer service, room service (for a fee), a laundry service, a hairdresser and a hotel doctor. A bicycle hire service provides all the necessary equipment for exploring the surrounding area. Complimentary newspapers are available.

rooms

Rooms are equipped with air conditioning and a fan. Most units include a balcony with sea views, where guests can relax and linger a while. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Guests will also find a tea/coffee station included among the standard features. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio and WiFi are provided as well. A turndown service provides guests with additional comfort in the evening hours. Slippers are included. Bathrooms are equipped with a shower and a bathtub. A hairdryer, a vanity mirror and bathrobes are available for daily use. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be booked.

sport

Plenty of active relaxation awaits guests in the pool area's 2 outdoor pools. Even in bad weather, a swim in the indoor pool is always an option. Refreshing drinks at the pool bar and a relaxing soak in the hot tub offer the perfect way to unwind. A short break or an entire afternoon on the sun terrace, which features sun loungers and parasols, is time well spent. The resort offers outdoor sports, including cycling/mountain biking, tennis, beach volleyball, volleyball, basketball and fishing or, for a fee, golf. A number of sports are available, including water sports such as windsurfing, canoeing, catamaraning, kayaking, snorkelling, water aerobics and aquafit. For a fee, guests can also enjoy jet skiing, motorboat rides and diving. Sport and leisure facilities at the resort include a gym, table tennis and aerobics. There is a wellness area with a spa, a beauty salon and a solarium and, for an additional fee, a sauna, a steam bath and massage treatments. A dance club offers fun and entertainment.

meals

The dining area includes a restaurant with air conditioning and a bar. Refreshing drinks at the beach bar are a perfect way to enjoy warm weather. Catering options include full board and all-inclusive. In addition to breakfast, the resort also offers lunch and dinner à la carte. In addition, picnics and snacks are available. For guests, alcoholic and non-alcoholic drinks are included.

Amenities at Secrets Aura Cozumel Amenities at Secrets Aura Cozumel

  • Facilities

    • -

      Air conditioning

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      Lobby

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      24-hour reception

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      Currency Exchange

    • -

      Shops

    • -

      Nightclub

    • -

      Conference Room

    • -

      Room Service

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      Laundry Service

    • -

      Bicycle Hire

    • -

      Pets

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      Elevator/ Lift

    • -

      Ironing services

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      Laundry

    • -

      Newspaper

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      Parking

    • -

      Smoking rooms

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      Wifi

  • Beauty and Spa

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      Massage

    • -

      Spa

  • Building Information

    • -

      Garden (m²)

  • Business Center and Conferences

    • -

      Business Center

  • Common Area

    • -

      Picnic area

    • -

      Sun Deck

  • Distances

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      Beach

  • General Services

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      Concierge

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      Doctor on call

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      Luggage storage

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      Multilingual Staff

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      Pool/ Beach towels

  • Hygiene

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      Contactless check-in/-out

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      Protective equipment for employees

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      Protective equipment for guests

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      Gym/ Fitness centre

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      First-aid services

  • Indoor Activities and Sports

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      Yoga

  • Meals

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      Bar

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      Barbeque

    • -

      Cafe

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      Restaurant

  • Object Information

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      Fax

  • Outdoor Activities and Sports

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      Snorkelling

  • Payment

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      ATM

  • Room Facilities

    • -

      Shower

    • -

      Bathtub

    • -

      Hairdryer

    • -

      Minibar

    • -

      Fridge

    • -

      Safe

    • -

      TV

    • -

      Bathrobes

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      Room service

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      Slippers

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      Toiletries

  • Security

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      Fire extinguishers

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      Security Guard

  • Shopping

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      Souvenir shop

  • Sport/Entertainment

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      Indoor Pool

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      Outdoor Pool(s)

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      Swimming Pool

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      Sauna

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      Diving

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      Windsurfing

    • -

      Gym

    • -

      Tennis

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      Tanning Studio/Solarium

    • -

      Events

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      Water Park

LocationLocation

Map preview

Around this property:

Beach

0 m

Centre

15000 m

Airport

16000 m

User Rating & ReviewsUser Rating & Reviews

  • Valuerating
  • Roomsrating
  • Cleanlinessrating
  • Servicerating

Excellent

2929

Very Good

2027

Average

1349

Poor

890

Terrible

870

Recent Reviews: 8065

  • User:Coastal44814004630

    Trip type:

    Ok, but wouldn’t go back

    rating22 Sept 2026

    Our room was dated. Different issues with no hot water, elevator broke down a day. Restaurants were not always open. We had excursions that cost extra but no inclusive activities. Food portions at reservation restaurants were very small. Management Area, Propietario at Secrets Aura Cozumel, responded to this review Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay at Secrets Aura Cozumel.We appreciate your comments and would like to note that restaurant schedules, entertainment programs, and resort activities are updated daily through the Hyatt Inclusive Collection app. We always encourage our guests to consult the app for the most current information, as dining venues may operate on rotating schedules and service hours can vary throughout the week.We also invite guests to share any concerns with our team during their stay, as we are committed to providing assistance and addressing situations whenever possible.For guests looking to enjoy the destination, we offer a variety of complimentary activities, including kayaking, paddleboarding, and snorkeling equipment, as well as daily entertainment. External tours and excursions around Cozumel are available through independent operators and may involve additional charges.Regarding operational matters, there are occasions when unexpected situations may arise that are outside of our immediate control. Nevertheless, our team works diligently to minimize any inconvenience and support our guests throughout their stay.We sincerely appreciate your feedback, as it helps us continue evaluating opportunities to enhance the guest experience.Thank you once again for your comments, and we wish you all the best in your future travels.Warm regards,Secrets Aura Cozumel

  • User:Bob H

    Trip type: Friends getaway

    Great Experience!!!

    rating22 Sept 2026

    Once again visited Secrets Aura and had a GREAT Trip. Room was great. No problems at all. People were outstanding from the check in to the check out. Extra gracious to Nelly Baas for everything she does not only for us but everyone she comes in contact with. Again Thanks for a great week and you will see us again. Management Area, Propietario at Secrets Aura Cozumel, responded to this review Dear Guest,Thank you for taking the time to share your wonderful feedback and for choosing Secrets Aura Cozumel once again.We are delighted to know that you had another great stay with us and that you enjoyed your room, as well as the service provided by our team from check-in through check-out.A special thank you for recognizing Nelly Baas. We will be sure to share your kind words with her, as it is always rewarding for our team members to know they have made a positive impact on our guests' experiences.It is always a pleasure to welcome returning guests, and we are honored that you continue to choose Secrets Aura Cozumel for your vacations.We look forward to welcoming you back for another memorable stay very soon.Warm regards,Secrets Aura Cozumel

  • User:Ryan B

    Trip type:

    A decline in experience

    rating21 Sept 2026

  • User:Sherry B

    Trip type:

    4 out of 5

    rating15 Sept 2026

    Great resort if everything had been open or available while. There was construction happening that made some things unavailable during my stay that was a bit upsetting as well as attention to pool cleanings. The two I used needed some TLC. Overall it was a good experience but it didn’t take my breath away or give me warm fuzzy feelings. The view from building 2 in the preferred location was beautiful. The second floor is perfect because you have a roof to cover during rain showers. I would give it a 4 out of 5 stars. Most of the staff was amazing, only an occasional one who didn’t seem to be in the mood to work. Management Area, Propietario at Secrets Aura Cozumel, responded to this review Dear Sherry,Thank you for taking the time to share your feedback about your recent stay at Secrets Aura Cozumel.We are pleased to know that you enjoyed the beautiful views from our Preferred Club accommodations and that many of our team members helped make your stay a positive experience. It is always rewarding to receive recognition for the dedication and hospitality of our staff.We also appreciate your observations regarding certain areas of the resort. We understand that ongoing improvement projects and maintenance activities can sometimes impact the guest experience. Our goal is always to enhance our facilities while minimizing any inconvenience and to continue providing the relaxing atmosphere our guests expect.We value your comments regarding the pools and service, as guest feedback helps us identify opportunities for continued improvement. We always encourage our guests to share any concerns with our team during their stay so that we may assist promptly whenever possible.Thank you again for choosing Secrets Aura Cozumel. We hope to have the opportunity to welcome you back in the future and provide an experience that exceeds your expectations.Warm regards,Secrets Aura Cozumel

  • User:Sherrel P

    Trip type:

    Needs to be remodeled - very outdated.

    rating15 Sept 2026

    We are hoping that they remodel this hotel soon. We love the location, but having no clue about the construction that was going on during our stay really put a hamper on our experience. Management Area, Propietario at Secrets Aura Cozumel, responded to this review Dear Sherrel,Thank you for taking the time to share your feedback and for choosing Secrets Aura Cozumel.We are truly pleased to know that our location continues to be one of the highlights of your visits. Cozumel's natural beauty and oceanfront setting are qualities that many of our guests enjoy, and we are glad they remain special to you as well.We appreciate your comments regarding the resort and your desire to see continued enhancements to our facilities. As part of our ongoing commitment to improving the guest experience, we continuously invest in upgrades and maintenance projects throughout the property.We also regret that certain improvement activities impacted your experience. Guest comfort is always our priority, and we strive to minimize any inconvenience while working to enhance our resort.Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Secrets Aura Cozumel and provide you with an even more enjoyable stay in the future.Warm regards,Secrets Aura Cozumel

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