The Explorean Cozumel

Name: The Explorean Cozumel
Address: Carretera a Chankanaab km 7.5, Cozumel, mexico
Telephone: +44-204-505-9777
Rating: 4.7

Cozumel Sur, Cozumel, Mexico

Share this Deal share

About The Explorean Cozumel

location

This resort is located on Cozumel.

facility

The resort has a lift and features 56 rooms. The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The resort has a range of facilities for guests with disabilities. The resort has wheelchair-accessible facilities. There are a number of shops, including a supermarket and souvenir shop. The grounds of the resort feature a playground and a lovely garden. Additional amenities include a newspaper stand, a TV room and a playroom. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services and facilities include a 24-hour security service, a babysitting service, a childcare service, a car hire service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a hairdresser and a coin-operated laundry. Active guests can make use of the bicycle hire service to explore the surrounding area.

rooms

Air conditioning and a fan ensure that rooms maintain comfortable temperatures. Guests can enjoy the garden view from a balcony or terrace. Rooms have a double bed, a queen-size bed or a king-size bed. A safe and a minibar are also available. Additional features include a mini fridge and a tea/coffee station. There is also an ironing set and a trouser press. A telephone, a TV and WiFi (no extra charge) provide all the essentials for a comfortable holiday. A turndown service provides guests with additional comfort in the evening hours. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. Cosmetic products and a selection of towels provide additional comfort in the bathrooms. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The resort has non-smoking rooms.

sport

There are indoor and outdoor pools and a children's swimming area. Guests can treat themselves to refreshing drinks at the poolside snack bar and a relaxing soak in the hot tub. A sun terrace, sun loungers, and parasols are available. For guests who wish to keep active, cycling/mountain biking and tennis are available. With snorkelling and diving available, the resort also caters to water sports enthusiasts. Guests can enjoy a wide range of indoor sports, including a gym, billiards, darts, yoga and aerobics. Various wellness options are available at the complex, including a spa, a sauna, a steam bath and massage treatments. Additional leisure activities include an entertainment programme, a kids' club and live music.

meals

Dining facilities include a restaurant, a café and a bar. All-inclusive can be booked. A continental breakfast, lunch and dinner tempt guests with a wide range of dishes. Diet meals and children's meals can be prepared on request. The resort also offers special catering options.

Amenities at The Explorean Cozumel

Facilities
- -
  Air conditioning
- -
  Lobby
- -
  24-hour reception
- -
  Shops
- -
  Conference Room
- -
  Room Service
- -
  Laundry Service
- -
  Bicycle Hire
- -
  Playground
- -
  Ironing services
- -
  Laundry
- -
  Parking
- -
  Smoke detector
- -
  Wifi
- -
  EV Charging Station
Beauty and Spa
- -
  Massage
- -
  Spa
Building Information
- -
  Garden (m²)
Business Center and Conferences
- -
  Business Center
Common Area
- -
  Game Room
- -
  Outdoor Furniture
- -
  Sun Deck
Distances
- -
  Beach
Family and Kids
- -
  Childcare service
General Services
- -
  Concierge
- -
  Luggage storage
- -
  Multilingual Staff
- -
  Pool/ Beach towels
- -
  Wake-up Call / Service
- -
  Wheelchair
Hygiene
- -
  Contactless check-in/-out
- -
  Protective equipment for employees
- -
  Protective equipment for guests
- -
  Gym/ Fitness centre
- -
  First-aid services
Meals
- -
  Breakfast Buffet
- -
  Breakfast Served
- -
  Continental Breakfast
- -
  Bar
- -
  Cafe
- -
  Restaurant
Outdoor Activities and Sports
- -
  Snorkelling
- -
  Water sports
Payment
- -
  ATM
Room Facilities
- -
  Shower
- -
  Bathtub
- -
  Hairdryer
- -
  Minibar
- -
  Closet
- -
  Room service
- -
  Toiletries
Security
- -
  Fire extinguishers
- -
  Security Guard
Shopping
- -
  Souvenir shop
Sport/Entertainment
- -
  Indoor Pool
- -
  Outdoor Pool(s)
- -
  Swimming Pool
- -
  Sauna
- -
  Gym
- -
  Events

Location

Around this property:

Beach

10000 m

Airport

10000 m

Centre

22000 m

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

2057

Very Good

298

Average

106

Poor

Terrible

Recent Reviews: 2552

User:May C
Trip type: Couples
The best crew ever
01 May 2026
Awesome experience, the crew was so nice and helpful, super recommended Gestor de Experiencia, Guest Services / Front Office at The Explorean Cozumel, responded to this review Hello May! We're thrilled to hear you had an awesome experience with our crew. Thank you for your kind words and recommendation. We can't wait to welcome you back for another memorable stay!
User:roxannelambert
Trip type: Couples
El Cielo
01 May 2026
The excursion to El Cielo was one of the best days! The crew took great care of us. A huge shout out to Santiago, Vega, Luis, Jose , and Fernando on Boat number 9. We saw lots of fish, turtles, barracudas, and sting rays. Gestor de Experiencia, Guest Services / Front Office at The Explorean Cozumel, responded to this review Hello! We're thrilled to hear that your excursion to El Cielo was such a memorable experience. A big thank you for recognizing our amazing crew! We hope to welcome you back for more adventures soon.
User:CAliforniaCritic7
Trip type: Couples
Love Cozumel!
30 Apr 2026
We had a great time snorkeling, scuba diving, bicycling, and a little relaxing too. Everyone was friendly. Our room was very clean and had everything we needed. The Explorean is a nice quiet retreat away from the more lively atmosphere of the Fiesta Americana. We loved the excursions, especially El Cielo. However, I wish we could have chosen what our excursions were each day. There were some we missed out on, but that is a good reason to come back! Our tour guides, Nestor, Pega, Daniel, Jassiel and others took good care of us making sure everyone was having a great time and kept safe. We will definitely come back to The Explorean. Gestor de Experiencia, Guest Services / Front Office at The Explorean Cozumel, responded to this review Hello Valerie! We're thrilled to hear you had a fantastic time snorkeling, diving, and relaxing with us. It's wonderful that you enjoyed the peaceful atmosphere and our excursions. Thank you for your kind words about our team! We can't wait to welcome you back for more adventures!
User:Mangomargaritatime
Trip type: Family
Wedding trip for 15
30 Apr 2026
Pros: Amazing snorkeling and sea view at Fiesta with friendly staff throughout both properties & a variety of places to eat. It was also terrific to have daily excursion opportunities led by outstanding tour guides. Note: next time I might pay to book a couple of private excursions in order to maximize my time spent on the fun parts of the outings :)Room for improvement: 1. Rooms: I was hoping for 2nd story room due to mildew allergies, discovered 2nd story rooms are king bed only; we needed 2 beds for 3 adults. Our room was adequate though not ideal for 3 persons as storage is limited and only private area to change is in toilet room which doesnt have hooks or shelves. Room issues: strong mildew odor, mold on shower grout, leak from ceiling over vanity area on day 2 which drenched our toiletries & make up. Moved to new room where hot water worked off/on, day 4 woke up to scorpion in bed 4:30am, and shower stopped draining & flooded room on day 6. Not fun!2. Communication: we tried to book my son's wedding at Fiesta beachfront. As communication to gather info & finalize details was continually a problem over 5 mos, we gave up & booked at Sky Reef with 1 month to go! (Sky Reef was a beautiful setting with timely communication during planning phase & good service day of).Our group of 15 booked seven rooms 6 mos in advance. Unfortunately our requests to have rooms nearby each other couldn't be accommodated & our 7 rooms were spread out amongst 6 different 4plex huts.3. Maybe this is nit picky but it would have been nice for the bride & groom, who bought a membership last year, to have their room request for second floor honored as well as a little something special in their room as a recoconition of their wedding & honeymoon. In summary, I'd recommend the Fiesta for couples or small families who want to enjoy the beautiful oceanfront setting. Gestor de Experiencia, Guest Services / Front Office at The Explorean Cozumel, responded to this review Hello! Thank you for sharing your experience with us. We're thrilled to hear you enjoyed the snorkeling and the friendly staff. We appreciate your feedback on the room arrangements and communication, and we will work on improving these aspects. We hope to welcome you back for another memorable stay!
User:Sherpa22554201468
Trip type: Couples
Absolutely loved it.
26 Apr 2026
4.5 Highly recommendWe came for the snorkeling – which was wonderful -- but we got so much more. At 70 plus, my husband and I have travelled extensively, but independently. This was our first time in Mexico and our first time at an all inclusive resort. The Explorean was perfect for us: quiet, thoughtfully designed, surrounded by jungle greenery with easy access to the water's edge as well as the more lively Fiesta Americana. We didn't take advantage of the larger hotel but liked knowing it was there. We did take advantage of all the activities: 4-hour buggy trip around the island; cycling to ceynotes, the Chankanaab Park and a nearby sand beach; snorkeling at the very local Dzul-Ha reef as well as three offshore locations. Two to four hours long, each activity left time for leisurely meals, a swim in the pool and even naps.All the staff – front desk, restaurant, cleaning, maintenance and activity -- were genuinely friendly and kind, helpful and gracious. It would be easier to name the one person who wasn't (but we didn't get his name :-).Perhaps the staff we got to know best were the ones who took us out. Endlessly energetic, enthusiastic and patient, they kept us safe on the road and in the water. We loved learning about Cozumel from them and still think of them fondly. We also appreciated how much Explorean cared for the environment. We'd been cautioned that hotels often used disposable plastic glasses so we brought our own but needn't have. We had cloth napkins at all meals and our morning coffee, delivered to the room, was served in china mugs. If we were to make a suggestion it would be to vary the vegetarian entree at dinner. It was the same. Every single night. There were more vegan selections but again, the same every night.Also, they might update their website which offered among other things: hiking, going deep into the tropical jungle, horseback riding and driving dune-buggies none of which were apparent. On the other hand, they are considering night dives. Gestor de Experiencia, Guest Services / Front Office at The Explorean Cozumel, responded to this review Hello! We're thrilled to hear that you had such a wonderful experience with us. It's great to know you enjoyed the snorkeling and all the activities we offer. Thank you for your kind words about our staff and commitment to the environment. We hope to welcome you back for another memorable stay!