The hotel is on the old side we arrived and front desk staff not corteous they just do their job no smiles , we arrived at 12 they were rooms available but they insisted they couldnt give us the room after 3 pmWe got the breakfast buffete not worth for the 25 usd per personJust a badic hotel with no exceptional service
IHG Service, Owner at Holiday Inn Cuernavaca by IHG, responded to this review
Hi fireblad,Thank you for staying at the Holiday Inn Cuernavaca and for sharing your hotel experience. We appreciate you choosing IHG Hotels and Resorts for your travel needs.We offer an efficient and frictionless experience for guests on the move. I understand your expectations, and I am sorry to learn about the issues encountered during your visit. I distributed your comments to our local area managers to monitor and improve the quality of our service. We hope you allow us to share a more positive experience soon!Sincerely,Rosh D.Case ManagerIHG Hotels and Resorts Service
User:Ewaizel
Trip type: Couples
Good beds good breakfast
05 Dec 2021
Everything you can expect from a Holiday Inn. Beds and pillows were perfect, clean room and polite staff. The buffet breakfast was excellent. All Mexican style.It is well located not too far away from the city Center.Art decoration is everywhere.
User:R7068CEjosephm
Trip type:
Resort style Oasis, a 60 Pesos taxi ride to city center!
22 Aug 2021
We made a quick 3 day trip to Cuernavaca and we were looking for a clean comfortable hotel near by to local attractions. We chose this, and were pleased with our choice. First, the staff was delightful in every way possible. That is always a huge benefit when visiting a non-english speaking country, given our limited Spanish. The property was very well maintained, and our room was spacious and very comfortable, including the ever important mattress and bed. We slept very well! There are 2 very nice pools on the grounds, and our room (334) overlooked the main pool with a somewhat obstructed view (but we did not expect or pay for any poolside view). The main pool has an adjacent tiki bar for beverages. The breakfast is served seated outside, and adjacent to the main pool. Breakfast is really a bountiful assortment of traditional hot foods. Several beverages included as well. Some rooms are breakfast included. Ours was not, but we chose to have breakfast one of our morning while there. It was quite delicious. The grounds are beautifully maintained and there are many peaceful areas to relax in the outdoors. There is not a lot in the immediate area, however everything is close and inexpensive via taxi. Our taxi ride from the bus station, and ten a taxi to city center was 60 Pesos each. Then again you could spend the better part of a day just relaxing at the property itself. The free wifi provided a strong signal. Note that this Holiday Inn is not a gigantic property, but more of a very nice “micro-resort”. We were there as a couple, but it is also a very family friendly property. We felt safe walking around the immediate area, but it's not in an economically flourishing area. There are a few decent restaurants and 2 convenience stores (one is a 7-11) close by. We also found an incredibly fabulous local bakery a few minute walk away. The street are narrow, and the sidewalks are coarse cobble stone, making walking a small challenge. But this is mostly true central-city wide. Keep in mind Cuernavaca is an old city, you are not in Cancun, Cabo or a luxury sea-side location. Our room was affordable, and met or exceeded our every expectation.
User:EEchauri
Trip type: Business
Simple but pleasant stay
15 Feb 2020
At first glance this accommodation option in the city of " the eternal spring " does not look that promising, its buildings already tell a story of quite some time, surprisingly the premises and the hotel in general are in very decent condition and most importantly, the neatness is almost excellent. During my stay, my room on the third floor was kept isolated from noise despite the fact that the swimming pool and the restaurant were in front of it.The bed and pillows are comfy and the room is standard but well distributed, well lit, has usb connectors and wifi with good coverage.The food is not a big thing, but it gets you out of a pickle. If your stay is short, this is a good option with a very reasonable price.
User:blueskies15-10
Trip type: Business
Holiday Inn Cuernavaca, Mexico 11/2019
16 Nov 2019
very nice setting wit hpark, pool, jaccuzi and breakfast buffet outside, room is ok and everything is there, free fast WiFi, not so far from center, hallways have very many corners, so not easy to get around, have nice room looking towards the garden
Cuernavaca, Cuernavaca
About Holiday Inn Cuernavaca
User Rating & Reviews
29 Nov 2024
05 Dec 2021
15 Feb 2020
0204 505 9777