Holiday Inn Express & Suites Cuernavaca

Name: Holiday Inn Express & Suites Cuernavaca
Address: Avenida Morelos Sur 133, Cuernavaca, mexico
Telephone: +44-204-505-9777
Rating: 4.2

Cuernavaca, Mexico

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About Holiday Inn Express & Suites Cuernavaca

location

This hotel is located in Cuernavaca.

facility

The hotel has a lift and features 124 rooms. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, safe, currency exchange service and drinks machine are available. Wireless internet access allows guests to stay connected while on holiday. The hotel offers a range of facilities for guests with disabilities. Wheelchair-accessible facilities are available. A number of shops, including a supermarket, are great for shopping or just browsing. A garden provides extra space for rest and relaxation in the open air. Guests arriving by car can park their vehicles in the car park for no extra charge. Further services include a 24-hour security service, a babysitting service, medical assistance, a transfer service, room service, an alarm call service, a laundry service, a coin-operated laundry and a hotel shuttle bus. Complimentary newspapers are available. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. A balcony is among the standard amenities of some rooms. All rooms are carpeted and have a double bed, a queen-size bed or a king-size bed. A safe and a desk are also available. There is a fully-equipped kitchenette with a refrigerator, mini fridge, microwave and tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, a radio, an alarm clock and WiFi (no extra charge) are provided as well. Bathrooms are equipped with a shower and a bathtub, as well as a hairdryer. For extra comfort in the bathrooms, guests are offered cosmetic products. Guests can also book wheelchair-friendly rooms with wheelchair-accessible bathrooms. The hotel has non-smoking rooms.

sport

The indoor and outdoor pools are ideal for exercise as well as relaxation. Comfortable sun loungers are available on the terrace. The hot tub in the pool area promises pure relaxation. There are many ways to relax or stay active at the hotel, including golf, a gym, aerobics, a spa and a sauna.

meals

There is a restaurant on the premises. A continental breakfast buffet guarantees a great start to the day.

Amenities at Holiday Inn Express & Suites Cuernavaca

Facilities
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  Air conditioning
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  Currency Exchange
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  Shops
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  Conference Room
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  Internet access
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  Room Service
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  Laundry Service
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  Pets
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  Laundry
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  Newspaper
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  Parking
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  Smoking rooms
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  Wifi
Building Information
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  Garden (m²)
Business Center and Conferences
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  Business Center
Common Area
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  Reception
Family and Kids
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  Childcare service
General Services
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  Concierge
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  Doctor on call
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  Luggage storage
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  Multilingual Staff
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  Wake-up Call / Service
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  Wheelchair
Hotel Type
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  Family-friendly Hotel
Hygiene
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  Contactless check-in/-out
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  Protective equipment for employees
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  Protective equipment for guests
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  Gym/ Fitness centre
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  First-aid services
Meals
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  Breakfast Buffet
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  Breakfast Served
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  Continental Breakfast
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  Restaurant
Object Information
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  Fax
Room Facilities
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  Shower
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  Bathtub
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  Hairdryer
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  TV
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  Closet
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  Room service
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  Toiletries
Security
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  Security Guard
Sport/Entertainment
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  Indoor Pool
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  Outdoor Pool(s)
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  Swimming Pool
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  Gym
Transfers
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  Airport Transfers
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  Shuttle Service

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

100

Very Good

Average

Poor

Terrible

Recent Reviews: 210

User:parruba
Trip type: Family
Formal Complaint Regarding Intimidating Treatment and Harassment – Holiday Inn Express & Suites Cuernavaca by IHG
08 Feb 2026
User:Culture68473538612
Trip type: Couples
Clean and Convenient
21 Dec 2023
Great place to stay! The hotel is clean and well kept. Our room was a decent size and clean. The king bed was comfortable but the pillows were no good. They need to invest in new pillows. The bathroom was a good size with plenty of counter space. The shower was big and had great water pressure with hot water. The breakfast buffet was good especially with it being complimentary. There are plenty of parking spots onsite. The front desk staff were friendly. It was easy to get to from the highway. The only issue was the false sense of security. We never felt unsafe during our stay however it would be better if they actually used their “security” measures as they were intended. With all that said we will definitely stay here again next time we are in town.
User:Rdmaal
Trip type: Family
It stinks...
17 May 2023
The people and service is great, but someone is burning plastic next door - the stench is terrible even in the middle of the night. You can smell it at the pool and in the room. It is annoying and should be dealt with, to make the stay more pleasant. Stayed there for three days. IHG Service, Owner at Holiday Inn Express & Suites Cuernavaca by IHG, responded to this review Hi Rdmaal,Thank you for staying at our Holiday Inn Express & Suites Cuernavaca for your family trip. We appreciate you as one of our valued guests and for including us in your travel plans.We put great importance on the quality of our services and the satisfaction of our guests. While I am glad you found our staff accommodating, I am sorry to learn about the issues you encountered during your stay. I shared your review with our hotel management and I'm confident they will use this as a reference to prevent the challenges you experienced from occurring in the future.We truly hope you will give us another chance to prove we are committed to providing outstanding hospitality.Best regards,Ronald P.Case ManagerIHG Hotels & Resorts Service
User:Rdmaal
Trip type: Business
ringing in my head...
30 Nov 2022
stayed for a business trip a few days. the hotel is a little bit tired and in need of repairs. the staff is friendly and helpful. the big nuisance is the hotel clock, ringing a Big Ben every hour, plus some music for five minutes - now it starts at six in the morning with christmas music...time to stay somewhere else. IHG Service, Owner at Holiday Inn Express & Suites Cuernavaca by IHG, responded to this review Hi Rdmaal,Thank you for sharing your hotel experience. We make sure that our guests receive the best accommodation. I'm sorry about the issues you've encountered with us. I have shared your comments with the hotel management for review and enhancement. Your business with IHG is appreciated. Thank you for choosing our hotel for your travel needs. We all look forward to serving you again; so we can provide a better experience.Warmest regards,Zel N.Case ManagerIHGService
User:ETame
Trip type: Family
Poor service, bad location.
14 Nov 2022
The room is OK, breakfast is awful, remote control on the TV did not work, attention and recognition of Premier stating was not recognized properly. Location not very good, very busy traffic. Felt secure though. I mean it is not very good and very scare. Gimnasyum but no pool. In Cuernavaca a pool in the hotel is expected. IHG Service, Owner at Holiday Inn Express & Suites Cuernavaca by IHG, responded to this review Hello, ETameYour opinion is very important to us. Thank you for taking the time to let us know about your experience at our property and for choosing our establishment for your stay. I talked to our management about your observations. I humbly apologize for the details you described. Our staff will make sure everything is reviewed and improved.Nothing makes us happier than delivering the best experience to our beloved guests. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon.Alejandro G.Case ManagerIHGService