The service was VERY good. Joel was outstanding. Secure valet parking under the building. Very close to a number of highly rated restaurants. We chose this place due to it's proximity to Alcalde.Luxury Mexican bed, meaning quite firm. The pillows were not to my liking and I should have brought mine from home to get a more restful night of sleep. The safe did not work and the WiFi was spotty...was able to get on for a bit then failed a login screen, hubby couldn't get access at all. We didn't care that much so I didn't bother to call the desk.Mexican plumbing generally does not include pea traps. The sewer smell coming from the shower was awful. I asked my husband to deal with it immediately and it wasn't a pop up and close type drain, so he just took out the stopper and turned it upside down to block the gas smell. This isn't unusual in MX, but it isn't pleasant.I wouldn't stay there again, but I'd go back to visit with Joel!
User:andre5541
Trip type: Family
I'd prefer I nightmare because at least I'd be sleeping
29 May 2025
I don't usually complain on the internet, but I'm awake waiting for the restaurant next to the hotel to close, which the hotel receptionist promised me would happen at 1am. The restaurant's music reverberates inside the room like a drum show. I asked to be moved to a quiet room and they simply told me there isn't one. So what I can recommend is that you simply DO NOT stay at this hotel, or if you do, make sure you get a room on the top floor. I stayed in 103 and my night was hell.
User:kimliskey
Trip type: Couples
Good, but could be great
28 Sept 2024
This hotel wins on location, we had reservations at the restaurant Alclade and it is steps away. We would stay here again because of that. However, there were a lot of little things that were inconvenient (in a less than 24 hour stay). No batteries in the tv remote, took 2 hours to fix that problem. The iron didn’t work and leaked water everywhere. A smoke detector in the hallway was out of batteries and beeped the entire stay. There was no facial tissue, had to blow my nose with toilet paper. Not a big deal, but not a luxury hotel feature either. In general, from afar the hotel looks good, and the lobby is gorgeous. In the rooms and restaurant/pool area when you look closer, everything is a bit run down. The food was average. The staff was a high point and they are why this isn’t a 3 star review. Mostly I hope management reads this review and addresses the small things that add up, this hotel has the potential to be 5 star.
User:BOKS1080
Trip type: Solo travel
Regular Hotel - Zero Luxury-Non caring staff
28 Jan 2024
Standard room with clear signs of lack of maintenance on doors... nothing that good regular maintenance could solve, but apparently that is not the case here. Small bathrobes and towels, I am an average person 1.65/66 kg and the bathrobe felt small for me, same the bathroom towels, more child-like, I can imagine how a taller person would feel.Regular buffet breakfast, nothing out of the ordinary, something you can find in any other average 3 star hotel.The property has an attached restaurant that is owned by them (according to what i was told) but managed by someone else. It turns out that they rent the place from Thursday to Sunday for events with live music that ends until after midnight. The place is not adequately soundproofed and the hotel, being small doesnt help, so, basically you feel like you were in the actuall party rather than in a quiet hotel room ready to rest/sleep. Enough to say that I couldn't sleep until the event was over around 1 am, this after a long and tiring day of activities. This is something that the hotel website does not warn you about. I wasnt the only one to rise a complaint because of the noise, other guest did it too without success. Staff was non friendly non empathetic with the situation (and in general), leading more to the feeling of not caring at all for their guest, only dismising the situation with an easy way out of "we are sorry" The check out process... it was degrading!, never in any hotel (within Mexico or abroad USA-Asia-Europe) had I been treated like this. When handing over my key to check out, I was asked to remain in the front desk for a few minutes until the staff could verify that the room, in fact, did not present any damage, that the bathrobes were there and that I, actually did not consume anything from the minibar (despite the fact that I had confirmed at the time of handing over the key that I had not done so) once they received the "ok" I was allowed to leave the facilities. It was humiliating. I have never been treated like this in any hotel.Definitely a place to which I will not return or recommend to anyone.
User:terryg2015
Trip type: Friends getaway
Highly Recommend this Hotel
05 Mar 2023
Well appointed boutique hotel in very good location.Easy access to major sites. Friendly & helpful staff. Welcoming bottle of wine was appreciated. Nice size room.Opted for breakfast included which was worthwhile. Would highly recommend this hotel.
Guadalajara alrededores, Guadalajara & Vicinity
About Square Small Luxury Hotel
User Rating & Reviews
24 Jul 2025
29 May 2025
28 Sept 2024
28 Jan 2024
05 Mar 2023
0204 505 9777