Real Inn Celaya

Name: Real Inn Celaya
Address: AV Lopez Mateos Oriente 1250, Guanajuato, mexico
Telephone: +44-204-505-9777
Rating: 4.3

Celaya, Guanajuato, Mexico

Share this Deal share

About Real Inn Celaya

location

This hotel is located in Celaya.

facility

The friendly staff at the reception desk are happy to answer any questions. Amenities include a baggage storage service, a safe and a cash machine. Wireless internet access allows guests to stay connected while on holiday. The tour desk offers assistance with booking excursions. The hotel has a range of facilities for guests with disabilities. A lift and wheelchair-accessible facilities are available. There are also a number of shops that make for great strolling and browsing. Guests arriving by car can park their vehicles in the garage or in the car park (no extra charge). Further services include a 24-hour security service, a babysitting service, a childcare service, room service, an alarm call service, a laundry service and a coin-operated laundry. The business centre is on hand for guests' business requirements and provides a fax machine.

rooms

Air conditioning and central heating ensure that rooms maintain comfortable temperatures. Rooms have a double bed, a queen-size bed or a king-size bed. Extra beds can be requested. A safe, a minibar and a desk are also available. Additional features include a refrigerator, a microwave and a tea/coffee station. An ironing set is provided for guests' convenience. A telephone, a television with satellite/cable channels, an alarm clock and WiFi are provided as well. A hairdryer and bathrobes are available in the bathrooms, which are equipped with a shower and a bathtub. As a special feature, bathrooms are also stocked with cosmetic products and a selection of towels. The hotel has non-smoking rooms.

sport

Guests can enjoy a selection of sport and entertainment options. A sun terrace is a great place to while away the hours. There are many ways to relax or stay active at the hotel, including a gym and aerobics.

meals

Various dining options are available, including a restaurant, a café and a bar. A continental breakfast buffet guarantees a great start to the day.

Amenities at Real Inn Celaya

Facilities
- -
  Air conditioning
- -
  Lobby
- -
  Conference Room
- -
  Room Service
- -
  Laundry Service
- -
  Pets
- -
  Elevator/ Lift
- -
  Ironing services
- -
  Laundry
- -
  Parking
- -
  Smoke detector
- -
  Smoking rooms
- -
  Wifi
Business Center and Conferences
- -
  Business Center
Common Area
- -
  Reception
Family and Kids
- -
  Childcare service
General Services
- -
  Luggage storage
- -
  Multilingual Staff
- -
  Pool/ Beach towels
- -
  Wake-up Call / Service
- -
  Wheelchair
Hygiene
- -
  Gym/ Fitness centre
Meals
- -
  Breakfast Buffet
- -
  Bar
- -
  Cafe
- -
  Restaurant
Object Information
- -
  Fax
Payment
- -
  ATM
Room Facilities
- -
  Shower
- -
  Bathtub
- -
  Hairdryer
- -
  Minibar
- -
  Safe
- -
  TV
- -
  Bathrobes
- -
  Closet
- -
  Room service
- -
  Toiletries
Security
- -
  Fire extinguishers
- -
  Security Guard
Sport/Entertainment
- -
  Gym

Location

User Rating & Reviews

Value
Rooms
Cleanliness
Service

Excellent

Very Good

Average

Poor

Terrible

Recent Reviews: 54

User:miguel542026
Trip type: Family
Real Inn
26 Mar 2026
Very good Hotel with excellent location and service, enjoyed my stay and felt satisfied with the service. From the Hotel I moved to several places without any problems. Originally submitted in Spanish on www.tripadvisor.es. View originals.
User:karlas_maldonado
Trip type: Business
from the reception the people who attend give them slack to make the minimum effort, they have no communication between them
10 Dec 2025
FATAL you have to complain to be taken care of, the only thing it saves is that the food is not bad and the service people are extremely friendly.The people at the reception desk have no communication between shifts, loud and challenging you to report the behavior (morning shift).They seem to do you a favor in attending to yourself, only a couple of people understand that they work in hospitality and attend to you as Camino Real accustoms you. Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.
User:fkhjlf919422
Trip type: Couples
We just went to sleep
30 Oct 2025
We went to a social event and we already arrived at night to sleep. All very well and comfortable. But it's foolish that you have to wait until 3 in the afternoon to register. We were on the road and needed to change to go to a meal. We had to change the venue of the event. You should allow arrival from 1 p.m. Originally submitted in Spanish on www.tripadvisor.es. View originals.
User:Getaway309442
Trip type:
Perfect Stay
26 Jul 2025
Clean, Comfortable, and Friendly!I had an absolutely perfect experience at this hotel. • The entire property was spotlessly clean and well-maintained. • The staff was incredibly friendly, helpful, and welcoming, making me feel right at home. • My room was comfortable, quiet, and very tidy, with all the amenities I needed. • Every detail—from check-in to check-out—was smooth and professional.I highly recommend this hotel to anyone looking for a great stay. I’ll definitely be coming back!⭐️⭐️⭐️⭐️⭐️
User:alsuse928
Trip type: Business
Terrible Service
09 May 2017
I just stayed here one night for a business trip with coworkers. Everything seemed fine at check-in: the hotel looks clean and modern, the room looked fine. However, the service is terrible. The staff here simply do not care and do not want to deal with you. Also, you must speak Spanish to get anything you need. I highly recommend avoiding this hotel if you are a foreigner/non-native Spanish speaker. I have travelled a lot around Mexico and speak decent Spanish, and I have never had service this poor at any other hotel. I tried to order room service in my mediocre Spanish, and the woman literally hung up on me after I accidentally threw a few English words in. I tried to call again and she did not answer. When I finally got her back on the phone and placed my order (completely in Spanish), I did not receive everything I was supposed to. I ate at the restaurant twice and it was even worse than the room service experience. With two waiters and one manager working and only two tables occupied, they managed to actively ignore us for half an hour at a time while we were making eye contact and trying to politely get their attention to order or pay the bill. Just astonishing lack of care! To top it all off, I injured my toe on a sharp piece of wood at the bottom of the closet while I was trying to get the ironing board out, and the suitcase stand fell on me because it wasn't stored properly. I really needed antiseptic and a band-aid, but I knew there was no way I could explain what happened to this staff completely in Spanish, nor do I think they would have cared! This was such a bad experience, and when I come back to Celaya, I will stay anywhere but here. Miguel angel M, Director General at Real Inn Celaya, responded to this review Dear guest, we are very sorry about what happened during your recent stay with us. We are already working to ensure that situations like this are resolved permanently. I understand your discomfort and I hope we have the opportunity to attend to you again.Sincerely