Very good Hotel with excellent location and service, enjoyed my stay and felt satisfied with the service. From the Hotel I moved to several places without any problems.
Originally submitted in Spanish on www.tripadvisor.es. View originals.
User:karlas_maldonado
Trip type: Business
from the reception the people who attend give them slack to make the minimum effort, they have no communication between them
10 Dec 2025
FATAL you have to complain to be taken care of, the only thing it saves is that the food is not bad and the service people are extremely friendly.The people at the reception desk have no communication between shifts, loud and challenging you to report the behavior (morning shift).They seem to do you a favor in attending to yourself, only a couple of people understand that they work in hospitality and attend to you as Camino Real accustoms you.
Originally submitted in Spanish on www.tripadvisor.com.mx. View originals.
User:fkhjlf919422
Trip type: Couples
We just went to sleep
30 Oct 2025
We went to a social event and we already arrived at night to sleep. All very well and comfortable. But it's foolish that you have to wait until 3 in the afternoon to register. We were on the road and needed to change to go to a meal. We had to change the venue of the event. You should allow arrival from 1 p.m.
Originally submitted in Spanish on www.tripadvisor.es. View originals.
User:Getaway309442
Trip type:
Perfect Stay
26 Jul 2025
Clean, Comfortable, and Friendly!I had an absolutely perfect experience at this hotel. • The entire property was spotlessly clean and well-maintained. • The staff was incredibly friendly, helpful, and welcoming, making me feel right at home. • My room was comfortable, quiet, and very tidy, with all the amenities I needed. • Every detail—from check-in to check-out—was smooth and professional.I highly recommend this hotel to anyone looking for a great stay. I’ll definitely be coming back!⭐️⭐️⭐️⭐️⭐️
User:alsuse928
Trip type: Business
Terrible Service
09 May 2017
I just stayed here one night for a business trip with coworkers. Everything seemed fine at check-in: the hotel looks clean and modern, the room looked fine. However, the service is terrible. The staff here simply do not care and do not want to deal with you. Also, you must speak Spanish to get anything you need. I highly recommend avoiding this hotel if you are a foreigner/non-native Spanish speaker. I have travelled a lot around Mexico and speak decent Spanish, and I have never had service this poor at any other hotel. I tried to order room service in my mediocre Spanish, and the woman literally hung up on me after I accidentally threw a few English words in. I tried to call again and she did not answer. When I finally got her back on the phone and placed my order (completely in Spanish), I did not receive everything I was supposed to. I ate at the restaurant twice and it was even worse than the room service experience. With two waiters and one manager working and only two tables occupied, they managed to actively ignore us for half an hour at a time while we were making eye contact and trying to politely get their attention to order or pay the bill. Just astonishing lack of care! To top it all off, I injured my toe on a sharp piece of wood at the bottom of the closet while I was trying to get the ironing board out, and the suitcase stand fell on me because it wasn't stored properly. I really needed antiseptic and a band-aid, but I knew there was no way I could explain what happened to this staff completely in Spanish, nor do I think they would have cared! This was such a bad experience, and when I come back to Celaya, I will stay anywhere but here.
Miguel angel M, Director General at Real Inn Celaya, responded to this review
Dear guest, we are very sorry about what happened during your recent stay with us. We are already working to ensure that situations like this are resolved permanently. I understand your discomfort and I hope we have the opportunity to attend to you again.Sincerely
Celaya, Guanajuato
About Real Inn Celaya
User Rating & Reviews
26 Mar 2026
10 Dec 2025
09 May 2017
0204 505 9777