Camino Real Zaashila Huatulco

Recent Reviews: 1492

• User:josearmenta2026

  Trip type:

  great vacation at Zaashila

  20 Sept 2026

  very relaxing, would come back again, staff was very friendly and always willing to help, Pool was super clean, thinking on coming back with Kids and Grandkids next year ! Thank you OMAR GIL, Director General at Camino Real Zaashila Huatulco, responded to this review Dear Mr. Armenta,Thank you for sharing your experience and feedback after your stay at Camino Real Zaashila. We are delighted to know that you enjoyed a relaxing vacation and that our helpful team contributed to making your visit a pleasant one.We are proud to receive your praise for the cleanliness of the pool and the friendly attitude of the staff, as well as to learn that the quality of your sleep, the service, and the location exceeded your expectations. Your positive feedback motivates us to continue striving to offer memorable experiences for the whole family.It will be an honor to welcome you back, along with your children and grandchildren, in the future. We hope your next visit will bring you even more special moments.Sincerely,Omar GilGeneral ManagerCamino Real Huatulco

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• User:debbiecain2026

  Trip type:

  Hotel

  18 Aug 2026

  Was here for a wedding. The room in my view was amazing but some of the rooms had plumbing issues. The restaurant was good if you ordered from the buffet, but off the menu took very long. It was hard to get coffee for the coffee maker in my room. OMAR GIL, Director General at Camino Real Zaashila Huatulco, responded to this review Dear Debbie,We are deeply grateful that you took the time to share your impressions after your stay, especially on such a special occasion as a wedding.We are pleased to know that you enjoyed your assigned room and that aspects such as cleanliness, sleep quality, and location contributed to your positive experience. Your high ratings in these areas motivate us to continue maintaining our high standards of service and comfort.On the other hand, we take your comments regarding the plumbing issues in other rooms, as well as the challenges of waiting for à la carte food and the difficulty in obtaining additional coffee for the coffee maker, very seriously. Your feedback allows us to identify areas where we can improve our service and enhance the experience for our guests.We appreciate your honesty and trust in choosing us for such an important event. We will pay close attention to every detail mentioned to perfect the stay for future guests and continue to be a memorable destination for every special occasion.Sincerely,Omar GilGeneral ManagerCamino Real Huatulco

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• User:ThisIsDani29

  Trip type: Family

  Not ideal for seniors or people with mobility issues

  12 Aug 2026

  There are stairs everywhere: to go to the restaurant, to the bar, to the pool, etc.It is clear to me that the style of the hotel is characteristic of the brand, and it highlights the view to the ocean. But you can only get that kind of (beautiful) effect by having multiple levels at the property. I took my mom to celebrate her 70th birthday and we had a great time; but her knee started bothering her after two days.We had a room with view to the ocean that was lovely but with a lot of stairs and no elevator, unfortunately. It was too much for mom after two days of stairs everywhere. The atmosphere is quiet, great to relax. The food is good, and the staff is friendly. Rocio, Antonio, Avelino, Raymundo, Hugo and everybody are great. Thanks to the wonderful staff. I like the property and it’s great for guests with no issues with stairs.This is a property in which you can come to relax and not worry about a thing. It’s quiet and calm. OMAR GIL, Director General at Camino Real Zaashila Huatulco, responded to this review Dear Dani B.,Thank you so much for sharing your experience of staying with us, as well as the details of your visit with your mother to celebrate such a special occasion as her 70th birthday.It is wonderful to know that you enjoyed the hotel's tranquil atmosphere, the warm attention of our team, the quality of the food, and the beautiful ocean view from your room. Comments like yours, which appreciate the hospitality and relaxing ambiance, motivate us to continue cultivating warm and professional service.On the other hand, I sincerely regret the difficulties you encountered with mobility within the property due to the numerous stairs and the lack of elevators in certain areas. We understand that the architectural design, intended to highlight the landscape and surroundings, can present challenges for people with reduced mobility. Your feedback is essential for us to become even more aware of these issues and seek alternatives that allow for greater comfort and accessibility for all our guests.I also appreciate you highlighting the dedication of our staff during your stay. We will share your kind words with the team, as recognition like yours is a great encouragement to those of us who strive to make every visit memorable.We greatly value your trust and suggestions, which we will take into account to continue improving our services. We hope you will allow us to welcome you back again in the future and provide you with another pleasant experience.Sincerely,Omar GilGeneral ManagerCamino Real Huatulco

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• User:christian12342026

  Trip type:

  Nice location - but some flaws

  09 Aug 2026

  the property has a very nice location next to the sea. The staff is friendly. However, some of the installations are old and not maintained sufficiently e.g the plug in the bathtup did not work and it was actually a little bit dangerous until it was finally removed. Therefore, it was not possible to use the bathtub.The restaurant has a buffet and also a la carte options. However, the standard of the buffet did not live up to what we would expect from a 4 or 5 star hotel. The quality of the a la carte dishes were uneven and it took very long time to deliver some of them. The price level taken into consideration it was not satisfactory.Finally, the prices of the laundry services were higher than those displayed in the list placed in our room. It is not ok to charge more than listed. OMAR GIL, Director General at Camino Real Zaashila Huatulco, responded to this review Dear Christian,Thank you for taking the time to share your impressions after your stay with us. We deeply appreciate your praise for the hotel's prime beachfront location and the friendly service of our staff, as these aspects are fundamental pillars of the experience we strive to offer our guests.On the other hand, we regret the inconveniences you experienced regarding the condition and maintenance of some facilities, particularly the issue with the bathtub and the plug, which, in addition to limiting its functionality, posed a safety concern. We assure you that all comments regarding the maintenance of our areas and rooms are taken very seriously, as they help us identify opportunities to improve every detail.We also appreciate your valuable feedback on the culinary offerings, noting both your perception of the buffet's standard and the variability and wait times for à la carte dishes. We understand that quality, flavor, and efficient service are crucial to providing a dining experience that meets your expectations, and therefore your opinion is essential for reinforcing these processes. We have also taken note of your observation regarding the relationship between price and perceived quality.Regarding the difference in laundry service prices compared to the information list in your room, we understand your frustration and sincerely apologize for any misunderstanding or inconsistency you experienced during your visit. Your comments will be thoroughly reviewed to ensure that the information provided to our guests is always accurate and transparent.We thank you again for your objectivity and honesty in detailing both the positive aspects and the areas where we need to improve. Your experience motivates us to continue working and improving to make every stay more satisfying.Sincerely,Omar GilGeneral ManagerCamino Real Huatulco

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• User:michelebridge

  Trip type: Family

  OK holiday at Camino Real Zaashila Huatulco

  22 Jul 2026